I can NOT load Zimbra Admin UI. It is blank.

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indunil75
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I can NOT load Zimbra Admin UI. It is blank.

Postby indunil75 » Mon Jul 04, 2016 5:33 am

Hi Zadmins,

I installed zimbra 8.6.0 about 2 months ago. All worked fine.

But, Since 4 days, I can NOT load Zimbra Admin UI. It is blank.

I access in this way.

https://host.domain.com:7071

But, All users can log in to webmail including admin.

I regenerated certificate too with zmcertmgr

I ran this as well

zmprov md domain.com zimbraDomainStatus active

the above command worked.

then,

zmprov fc domain.com

But, the above did NOT work. it says "ERROR: service.INVALID_REQUEST (invalid request: unknown cache type"

How can I run fc. is it zmprov fc domain or zmprov fc domain domain.com

I searched 4 days. But still No luck.

Some have come across this issue. But no solution from zimbra Developers.

Some urls

https://community.zimbra.com/collaborat ... ?pi33863=2

viewtopic.php?t=19102

Waiting for your reply.

Urgent.


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zmbr16
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Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Wed Jul 06, 2016 5:36 am

Hello,

I'm experiencing the same problem.

The ZimbraAdmin page (at port 7071) is blank.
The zmprov md <mydomain> zimbraDomainStatus active command does not produce any output.
The zmprov fc <mydomain> produces: ERROR: service.INVALID_REQUEST (invalid request: unknown cache type: <mydomain>)

Please help.

Thank you!
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Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Wed Jul 06, 2016 2:38 pm

Hello,

I was able to figure out the "zmprov fc domain" command -- no errors, but admin UI at port 7071 is unavailable still.

I've tried using Firefox, IE and Chrome -- the same problem, the blank page.

Firefox Developer Toolbar report these errors:

Exception in launch(): undefined zimbraAdmin:2282:61
Exception in launch(): undefined zimbraAdmin:2282:61
launch() zimbraAdmin:2282
AjxCore._createListenerClosure/closure() Ajax_all.js.zgz:105

Any help is greatly appreciated at this point.

Zimbra Release 8.6.0_GA_1153.RHEL7_64_20141215151110 RHEL7_64 FOSS edition, Patch 8.6.0_P7.

/opt/zimbra/log/mailbox.log shows: 2016-07-06 10:42:32,979 INFO [qtp509886383-199:https://127.0.0.1:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;ua=ZCS/8.6.0_GA_1200;] soap - GetDomainInfoRequest elapsed=0

Thank you!
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Re: I can NOT load Zimbra Admin UI. It is blank.

Postby DualBoot » Wed Jul 06, 2016 2:55 pm

is user admin available ?
Your log is incomplete. Look in the zmmailboxd.out file too.
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Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Wed Jul 06, 2016 3:08 pm

Thank you for your response!

Yes, admin user is available -- the admin UI used to work till yesterday.

Here's an extract from /opt/zimbra/log/zmmailboxd.out file:

Code: Select all

zmthrdump: Requested thread dump [PID 3189] at Wed Jul  6 10:54:43 2016
2016-07-06 10:54:44.045:INFO:oejs.ServerConnector:Thread-12: Stopped ServerConnector@59ec2012{HTTP/1.1}{localhost:8080}
2016-07-06 10:54:44.051:INFO:oejs.ServerConnector:Thread-12: Stopped ServerConnector@4b952a2d{SSL-http/1.1}{0.0.0.0:8443}
2016-07-06 10:54:44.055:INFO:oejs.ServerConnector:Thread-12: Stopped ServerConnector@73846619{SSL-http/1.1}{0.0.0.0:7071}
2016-07-06 10:54:44.055:INFO:oejs.ServerConnector:Thread-12: Stopped ServerConnector@29ca901e{HTTP/1.1}{0.0.0.0:7072}
2016-07-06 10:54:44.072:INFO:oejsh.ContextHandler:Thread-12: Stopped o.e.j.w.WebAppContext@b59d31{/zimlet,[file:/opt/zimbra/jetty-distribution-9.1.5.v20140505/webapps/zimlet/, file:/opt/zimbra/zimlets-deployed/],UNAVAILABLE}{/zimlet}
2016-07-06 10:54:44.074:INFO:oejsh.ContextHandler:Thread-12: Stopped o.e.j.w.WebAppContext@4df828d7{/zimbraAdmin,file:/opt/zimbra/jetty-distribution-9.1.5.v20140505/webapps/zimbraAdmin/,UNAVAILABLE}{/zimbraAdmin}
2016-07-06 10:54:44.084:INFO:oejsh.ContextHandler:Thread-12: Stopped o.e.j.w.WebAppContext@5e25a92e{/,file:/opt/zimbra/jetty-distribution-9.1.5.v20140505/webapps/zimbra/,UNAVAILABLE}{/zimbra}
2016-07-06 10:54:44.431:INFO:oejsh.ContextHandler:Thread-12: Stopped o.e.j.w.WebAppContext@33cb5951{/service,file:/opt/zimbra/jetty-distribution-9.1.5.v20140505/webapps/service/,UNAVAILABLE}{/service}
OpenJDK 64-Bit Server VM warning: ignoring option PermSize=128m; support was removed in 8.0
OpenJDK 64-Bit Server VM warning: ignoring option MaxPermSize=350m; support was removed in 8.0
OpenJDK 64-Bit Server VM warning: .hotspot_compiler file is present but has been ignored.  Run with -XX:CompileCommandFile=.hotspot_compiler to load the file.
2016-07-06 10:56:05.158:INFO::main: Logging initialized @3843ms
JettyMonitor monitoring thread pool qtp509886383{STOPPED,10<=0<=250,i=0,q=0}
Zimbra server reserving server socket port=7110 bindaddr=null ssl=false
Zimbra server reserving server socket port=7995 bindaddr=null ssl=false
Zimbra server reserving server socket port=7143 bindaddr=null ssl=false
Zimbra server reserving server socket port=7993 bindaddr=null ssl=false
Zimbra server reserving server socket port=7025 bindaddr=null ssl=false
2016-07-06 10:56:07.320:INFO:oejs.SetUIDListener:main: Setting umask=027
2016-07-06 10:56:07.320:INFO:oejs.SetUIDListener:main: Current rlimit_nofiles (soft=524288, hard=524288)
2016-07-06 10:56:07.320:INFO:oejs.SetUIDListener:main: Set rlimit_nofiles (soft=65536, hard=65536)
2016-07-06 10:56:07.345:INFO:oejs.SetUIDListener:main: Opened ServerConnector@59ec2012{HTTP/1.1}{localhost:8080}
2016-07-06 10:56:07.345:INFO:oejs.SetUIDListener:main: Opened ServerConnector@4b952a2d{SSL-http/1.1}{0.0.0.0:8443}
2016-07-06 10:56:07.345:INFO:oejs.SetUIDListener:main: Opened ServerConnector@73846619{SSL-http/1.1}{0.0.0.0:7071}
2016-07-06 10:56:07.345:INFO:oejs.SetUIDListener:main: Opened ServerConnector@29ca901e{HTTP/1.1}{0.0.0.0:7072}
2016-07-06 10:56:07.346:INFO:oejs.SetUIDListener:main: Setting GID=994
2016-07-06 10:56:07.415:INFO:oejs.SetUIDListener:main: Setting UID=996
2016-07-06 10:56:07.465:INFO:oejs.Server:main: jetty-9.1.5.v20140505
2016-07-06 10:56:10.453:WARN:oejs.SecurityHandler:main: Path with uncovered http methods: /
Zimbra server process is running as uid=996 euid=996 gid=994 egid=994
2016-07-06 10:56:20.573:INFO:oejsh.ContextHandler:main: Started o.e.j.w.WebAppContext@33cb5951{/service,file:/opt/zimbra/jetty-distribution-9.1.5.v20140505/webapps/service/,AVAILABLE}{/service}
2016-07-06 10:56:21.028:WARN:oejpw.PlusDescriptorProcessor:main: No value for env-entry-name trustedIPs
2016-07-06 10:56:21.101:WARN:oejs.SecurityHandler:main: Path with uncovered http methods: /
2016-07-06 10:56:22.405:INFO:oejsh.ContextHandler:main: Started o.e.j.w.WebAppContext@5e25a92e{/,file:/opt/zimbra/jetty-distribution-9.1.5.v20140505/webapps/zimbra/,AVAILABLE}{/zimbra}
2016-07-06 10:56:22.711:WARN:oejpw.PlusDescriptorProcessor:main: No value for env-entry-name trustedIPs
2016-07-06 10:56:22.914:WARN:oejs.SecurityHandler:main: Path with uncovered http methods: /
2016-07-06 10:56:24.109:INFO:oejsh.ContextHandler:main: Started o.e.j.w.WebAppContext@4df828d7{/zimbraAdmin,file:/opt/zimbra/jetty-distribution-9.1.5.v20140505/webapps/zimbraAdmin/,AVAILABLE}{/zimbraAdmin}
2016-07-06 10:56:24.217:WARN:oejs.SecurityHandler:main: Path with uncovered http methods: /
2016-07-06 10:56:24.218:INFO:oejsh.ContextHandler:main: Started o.e.j.w.WebAppContext@b59d31{/zimlet,[file:/opt/zimbra/jetty-distribution-9.1.5.v20140505/webapps/zimlet/, file:/opt/zimbra/zimlets-deployed/],AVAILABLE}{/zimlet}
2016-07-06 10:56:24.221:INFO:oejs.AbstractNCSARequestLog:main: Opened /opt/zimbra/log/access_log.2016-07-06
2016-07-06 10:56:24.238:INFO:oejs.ServerConnector:main: Started ServerConnector@59ec2012{HTTP/1.1}{localhost:8080}
2016-07-06 10:56:24.291:INFO:oejs.ServerConnector:main: Started ServerConnector@4b952a2d{SSL-http/1.1}{0.0.0.0:8443}
2016-07-06 10:56:24.293:INFO:oejs.ServerConnector:main: Started ServerConnector@73846619{SSL-http/1.1}{0.0.0.0:7071}
2016-07-06 10:56:24.293:INFO:oejs.ServerConnector:main: Started ServerConnector@29ca901e{HTTP/1.1}{0.0.0.0:7072}
2016-07-06 10:56:24.294:INFO:oejs.Server:main: Started @23072ms
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Re: I can NOT load Zimbra Admin UI. It is blank.

Postby DualBoot » Wed Jul 06, 2016 4:02 pm

I apologize , I did mean "is user interface available" ?
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Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Wed Jul 06, 2016 4:20 pm

Yes, user interface is available via port 8443.

Zimbra Desktop works fine as well.

Thank you for your help!
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Re: I can NOT load Zimbra Admin UI. It is blank.

Postby DualBoot » Wed Jul 06, 2016 7:08 pm

Did you do any customs in your Zimbra installation ? Why user interface is listening on port number 8443 ?
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Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Wed Jul 06, 2016 7:26 pm

No, I didn't do any customizations.

8443 was the default port, i.e.

Code: Select all

+Web server HTTPS port:                8443
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Re: I can NOT load Zimbra Admin UI. It is blank.

Postby DualBoot » Wed Jul 06, 2016 7:30 pm

Did you try with https://localhost:7071 (ssh -L 7071:localhost:7071 user@your_remote_server_ip) ?
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