soap receiver error

[gruppoitaltelo]

Hi to all,

i am asking help here because , after upgrade to release 8.7 GA ( open source edition ) i have proble in web client with soap receiver.

here's some details:

Zimbra is installed in a WMWARE HA 16 Gb RAM 8X cput ( core )

Os Ubuntu 14.04.5 LTS, kernel version is: 4.4.0-38-generic

the command

Code: Select all

 zmcontrol -v

gives:
Release 8.7.0.GA.1659.UBUNTU14.64 UBUNTU14_64 FOSS edition.

the problem is when i try to send an e-mail, at first tring happens ( nont every time but often ) this error:

Code: Select all

Si è verificato un errore del servizio di rete.
method:   [unknown]
msg:   system failure: error while sending read receipt
code:   service.FAILURE
detail:   soap:Receiver
trace:   qtp1684106402-26831:1475740302462:ecfe1080b40af179
request:   
Body: {
  SendDeliveryReportRequest: {
    _jsns: "urn:zimbraMail",
    mid: "21899"
   }
 },
Header: {
  context: {
    _jsns: "urn:zimbra",
    account: {

to see log on soap receiver a give command:
grep error /var/log/zimbra.log

Code: Select all

Oct  6 09:57:09 webmail saslauthd[19005]: zmpost: url='https://webmail.XXXXXX.it:7073/service/admin/soap/' returned buffer->data='<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><change token="80744"/></context></soap:Header><soap:Body><AuthResponse xmlns="urn:zimbraAccount"><authToken>0_292aea9305cab3c279b48bacb086dabbba86d2a0_69643d33363a35343130303630662d366532632d343631342d623330642d6532343861613534313530343b6578703d31333a313437353931333432393634393b747970653d363a7a696d6272613b753d313a613b7469643d393a3531353730373835313b76657273696f6e3d31333a382e372e305f47415f313635393b</authToken><lifetime>172799996</lifetime><skin>waves</skin></AuthResponse></soap:Body></soap:Envelope>', hti->error=''

i already give more resources in java and serched around forum tried different possibilities, no luck. someone could help?

thanks

[Gren Elliot]

Is anything logged in /opt/zimbra/log/mailbox.log?

[gruppoitaltelo]

The strange fing is that i do not have any mailbox.log just mail.log in /var/log

[pup_seba]

You find mailbox.log under /opt/zimbra/log

The log you want to see under /var/log is only the one "zimbra.log"

[gruppoitaltelo]

I am sorry for being a dummy on this, here's the log you request, thanks a lot for help

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quote]
2016-10-06 16:46:55,788 INFO  [qtp1684106402-31723:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=5613d565-c33e-4967-a056-5770dc507485, time=Thu Oct 06 16:46:55 CEST 2016, size=10444, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:5a7bcaba-d674-43ae-83d2-4508bbbd7369, name=image001.png, path=null }
2016-10-06 16:46:55,945 INFO  [qtp1684106402-31723:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=159
2016-10-06 16:46:58,385 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/ZxChatRequest] [] extensions - stefano.occhino@mysite.com changed status to AVAILABLE
2016-10-06 16:46:58,390 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/ZxChatRequest] [] soap - ZxChatRequest elapsed=6
2016-10-06 16:47:07,485 INFO  [qtp1684106402-33233:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SearchRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SearchRequest elapsed=12
2016-10-06 16:47:12,573 INFO  [qtp1684106402-33157:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SearchRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] index - Batch complete processed=2,failed=0,elapsed=98 (20.41 items/sec)
2016-10-06 16:47:12,727 INFO  [qtp1684106402-33157:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SearchRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SearchRequest elapsed=252
2016-10-06 16:47:45,111 INFO  [qtp1684106402-33235:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=13
2016-10-06 16:48:02,150 INFO  [qtp1684106402-32969:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=9
2016-10-06 16:48:05,380 INFO  [qtp1684106402-33188:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=64771) to Folder Trash (id=3)
2016-10-06 16:48:05,390 INFO  [qtp1684106402-33188:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=11
2016-10-06 16:48:21,393 INFO  [qtp1684106402-33243:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=print@mysite.com;mid=20;ip=192.168.100.71;port=54601;ua=ZimbraWebClient - FF49 (Mac)/8.7.0_GA_1659;] mailop - moving Message (id=26880) to Folder sport (id=292)
2016-10-06 16:48:21,406 INFO  [qtp1684106402-33243:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=print@mysite.com;mid=20;ip=192.168.100.71;port=54601;ua=ZimbraWebClient - FF49 (Mac)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=14
2016-10-06 16:48:21,554 INFO  [qtp1684106402-31723:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=print@mysite.com;mid=20;ip=192.168.100.71;port=54601;ua=ZimbraWebClient - FF49 (Mac)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=2
2016-10-06 16:48:29,050 INFO  [qtp1684106402-33240:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=64762) to Folder Trash (id=3)
2016-10-06 16:48:29,055 INFO  [qtp1684106402-33240:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=6
2016-10-06 16:48:29,190 INFO  [qtp1684106402-33235:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=9
2016-10-06 16:48:32,944 INFO  [qtp1684106402-33240:https:https://webmail.gruppoitaltelo.it:7073/service/admin/soap/] [name=matteo.peli@mysite.com;ip=xxx.xxx.xxx.xxx;port=44890;] soap - AuthRequest elapsed=3
2016-10-06 16:48:33,599 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=64761) to Folder Trash (id=3)
2016-10-06 16:48:33,604 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=5
2016-10-06 16:48:33,745 INFO  [qtp1684106402-33240:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=55
2016-10-06 16:48:38,903 INFO  [qtp1684106402-33243:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=64591) to Folder Trash (id=3)
2016-10-06 16:48:38,907 INFO  [qtp1684106402-33243:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=5
2016-10-06 16:48:39,062 INFO  [qtp1684106402-33239:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=35
2016-10-06 16:48:44,809 INFO  [qtp1684106402-33188:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=64249) to Folder Trash (id=3)
2016-10-06 16:48:44,813 INFO  [qtp1684106402-33188:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=4
2016-10-06 16:48:45,015 INFO  [qtp1684106402-33243:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=70
2016-10-06 16:48:49,190 INFO  [qtp1684106402-33243:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=64245) to Folder Trash (id=3)
2016-10-06 16:48:49,194 INFO  [qtp1684106402-33243:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=4
2016-10-06 16:48:49,332 INFO  [qtp1684106402-33239:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=15
2016-10-06 16:48:50,942 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=64158) to Folder Trash (id=3)
2016-10-06 16:48:50,949 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=7
2016-10-06 16:48:51,065 INFO  [qtp1684106402-33157:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=10
2016-10-06 16:48:55,176 INFO  [qtp1684106402-33243:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=64103) to Folder Trash (id=3)
2016-10-06 16:48:55,181 INFO  [qtp1684106402-33243:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=5
2016-10-06 16:48:55,300 INFO  [qtp1684106402-33239:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=27
2016-10-06 16:49:08,092 INFO  [qtp1684106402-33163:https:https://webmail.gruppoitaltelo.it:7073/service/admin/soap/] [name=giuseppe.gabrielli@mysite.com;ip=xxx.xxx.xxx.xxx;port=44926;] soap - AuthRequest elapsed=5
2016-10-06 16:49:09,407 INFO  [qtp1684106402-33245:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SearchGalRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SearchGalRequest elapsed=4
2016-10-06 16:49:09,519 INFO  [qtp1684106402-33157:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=filippo.ferrarini@mysite.com;mid=24;ip=192.168.100.100;port=58434;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=14
2016-10-06 16:49:14,538 INFO  [qtp1684106402-33235:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=filippo.ferrarini@mysite.com;mid=24;ip=192.168.100.100;port=58434;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=23001) to Folder Trash (id=3)
2016-10-06 16:49:14,542 INFO  [qtp1684106402-33235:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=filippo.ferrarini@mysite.com;mid=24;ip=192.168.100.100;port=58434;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=6
2016-10-06 16:49:17,133 INFO  [qtp1684106402-33244:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=36
2016-10-06 16:49:18,234 INFO  [qtp1684106402-33157:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=filippo.ferrarini@mysite.com;mid=24;ip=192.168.100.100;port=58434;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - Deleting Message (id=23001).
2016-10-06 16:49:18,252 INFO  [qtp1684106402-33157:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=filippo.ferrarini@mysite.com;mid=24;ip=192.168.100.100;port=58434;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=18
2016-10-06 16:49:18,393 INFO  [qtp1684106402-33249:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=filippo.ferrarini@mysite.com;mid=24;ip=192.168.100.100;port=58434;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=13
2016-10-06 16:49:19,775 INFO  [qtp1684106402-33249:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SearchGalRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SearchGalRequest elapsed=4
2016-10-06 16:49:24,363 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SearchGalRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SearchGalRequest elapsed=3
2016-10-06 16:49:26,195 INFO  [qtp1684106402-33249:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=63418) to Folder Trash (id=3)
2016-10-06 16:49:26,205 INFO  [qtp1684106402-33249:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=11
2016-10-06 16:49:26,827 INFO  [qtp1684106402-33157:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=505
2016-10-06 16:49:31,336 INFO  [qtp1684106402-33207:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=filippo.ferrarini@mysite.com;mid=24;ip=192.168.100.100;port=58434;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - moving Message (id=23004) to Folder Trash (id=3)
2016-10-06 16:49:31,348 INFO  [qtp1684106402-33207:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=filippo.ferrarini@mysite.com;mid=24;ip=192.168.100.100;port=58434;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=14
2016-10-06 16:49:33,228 INFO  [qtp1684106402-33207:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SearchRequest] [name=filippo.ferrarini@mysite.com;mid=24;ip=192.168.100.100;port=58434;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SearchRequest elapsed=25
2016-10-06 16:49:33,784 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50827;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=21
2016-10-06 16:50:04,350 INFO  [qtp1684106402-33207:https:https://localhost:7071/service/admin/soap/AuthRequest] [name=zimbra;ua=zmprov/8.7.0_GA_1659;] soap - AuthRequest elapsed=3
2016-10-06 16:50:05,052 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50834;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=256
2016-10-06 16:50:06,310 INFO  [qtp1684106402-33153:https:https://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ua=zmprov/8.7.0_GA_1659;] soap - GetAllServersRequest elapsed=2
2016-10-06 16:50:17,543 INFO  [qtp1684106402-33234:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SearchRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SearchRequest elapsed=9
2016-10-06 16:50:20,509 INFO  [qtp1684106402-33255:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=366
2016-10-06 16:50:21,198 INFO  [qtp1684106402-33234:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=157
2016-10-06 16:50:30,398 INFO  [qtp1684106402-33235:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50836;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=31
2016-10-06 16:50:30,542 INFO  [qtp1684106402-33256:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50836;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=46
2016-10-06 16:50:32,588 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=nicola.zocca@mysite.com;mid=65;ip=192.168.100.68;port=52130;ua=ZimbraWebClient - GC53 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=38
2016-10-06 16:50:34,546 INFO  [qtp1684106402-33263:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50836;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=5613d565-c33e-4967-a056-5770dc507485, time=Thu Oct 06 16:50:34 CEST 2016, size=71792, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:b90e249f-d310-443d-8406-a5efb55a8005, name=passaporto luca amadei.pdf, path=/opt/zimbra/data/tmp/upload/upload_5ac2430c_1579065b6d1__8000_00001502.tmp }
2016-10-06 16:50:34,593 INFO  [qtp1684106402-33263:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50836;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=51
2016-10-06 16:50:34,912 INFO  [qtp1684106402-33263:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50836;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=5613d565-c33e-4967-a056-5770dc507485, time=Thu Oct 06 16:50:34 CEST 2016, size=71792, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:886fbc29-f9d1-4c7a-9b99-b09615d2cef7, name=passaporto luca amadei.pdf, path=/opt/zimbra/data/tmp/upload/upload_5ac2430c_1579065b6d1__8000_00001504.tmp }
2016-10-06 16:50:35,519 INFO  [qtp1684106402-33263:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50836;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=611
2016-10-06 16:50:36,507 INFO  [qtp1684106402-33245:https:https://xxx.xxx.xxx.xxx:8443/service/soap/AutoCompleteRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] gal - autocomplete: overall=25ms, ranking=14ms, folder=3ms, gal=8ms
2016-10-06 16:50:36,508 INFO  [qtp1684106402-33245:https:https://xxx.xxx.xxx.xxx:8443/service/soap/AutoCompleteRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - AutoCompleteRequest elapsed=28
2016-10-06 16:50:43,101 INFO  [qtp1684106402-33245:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=df2cc079-7ecc-43bc-a90c-c28654472d79, time=Thu Oct 06 16:50:43 CEST 2016, size=5898, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:e2dbab04-da47-4dde-811a-4a8743bf7eb7, name=image001.png, path=null }
2016-10-06 16:50:43,154 INFO  [qtp1684106402-33245:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] mailop - Adding Message: id=34658, Message-ID=<2046358081.143173.1475765443103.JavaMail.zimbra@mysite.com>, parentId=34499, folderId=6, folderName=Drafts.
2016-10-06 16:50:43,326 INFO  [qtp1684106402-33245:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=229
2016-10-06 16:50:51,143 INFO  [qtp1684106402-33147:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=df2cc079-7ecc-43bc-a90c-c28654472d79, time=Thu Oct 06 16:50:51 CEST 2016, size=5898, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:aeead402-6bd8-4ac3-b45d-79ae5189da08, name=image001.png, path=null }
2016-10-06 16:50:51,371 INFO  [qtp1684106402-33147:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=231
2016-10-06 16:51:08,926 INFO  [qtp1684106402-33296:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=massimo.bresciani@mysite.com;mid=50;ip=192.168.100.60;port=58622;ua=ZimbraWebClient - FF48 (Mac)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=19
2016-10-06 16:51:18,521 INFO  [qtp1684106402-33256:https:https://webmail.gruppoitaltelo.it:7073/service/admin/soap/] [name=giuseppe.salvati@mysite.com;ip=xxx.xxx.xxx.xxx;port=45052;] soap - AuthRequest elapsed=2
2016-10-06 16:51:23,616 INFO  [qtp1684106402-33250:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=df2cc079-7ecc-43bc-a90c-c28654472d79, time=Thu Oct 06 16:51:23 CEST 2016, size=5898, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:5e9a76fc-6835-4812-bf06-3a1280716fb6, name=image001.png, path=null }
2016-10-06 16:51:23,841 INFO  [qtp1684106402-33250:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=227
2016-10-06 16:51:30,984 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=massimo.bresciani@mysite.com;mid=50;ip=192.168.100.60;port=58624;ua=ZimbraWebClient - FF48 (Mac)/8.7.0_GA_1659;] mailop - moving Message (id=7883) to Folder Trash (id=3)
2016-10-06 16:51:30,993 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/MsgActionRequest] [name=massimo.bresciani@mysite.com;mid=50;ip=192.168.100.60;port=58624;ua=ZimbraWebClient - FF48 (Mac)/8.7.0_GA_1659;] soap - MsgActionRequest elapsed=12
2016-10-06 16:51:32,337 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=massimo.bresciani@mysite.com;mid=50;ip=192.168.100.60;port=58624;ua=ZimbraWebClient - FF48 (Mac)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=13
2016-10-06 16:51:34,176 INFO  [qtp1684106402-33256:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=ilios.cipriani@mysite.com;mid=5;ip=192.168.100.140;port=61553;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=10
2016-10-06 16:51:42,142 INFO  [qtp1684106402-33224:https:https://webmail.gruppoitaltelo.it:7073/service/admin/soap/] [name=centralino@mysite.com;ip=xxx.xxx.xxx.xxx;port=45098;] soap - AuthRequest elapsed=2
2016-10-06 16:51:53,187 INFO  [qtp1684106402-33245:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50837;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=5613d565-c33e-4967-a056-5770dc507485, time=Thu Oct 06 16:51:53 CEST 2016, size=2558590, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:80648fb3-78f9-459b-8353-1498f5f083c2, name=Passaporto.jpg, path=/opt/zimbra/data/tmp/upload/upload_5ac2430c_1579065b6d1__8000_00001508.tmp }
2016-10-06 16:51:53,189 INFO  [qtp1684106402-33245:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50837;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=5613d565-c33e-4967-a056-5770dc507485, time=Thu Oct 06 16:51:53 CEST 2016, size=71792, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:b9145e5a-6496-4e95-8981-6c6667bf0dc5, name=passaporto luca amadei.pdf, path=/opt/zimbra/data/tmp/upload/upload_5ac2430c_1579065b6d1__8000_00001509.tmp }
2016-10-06 16:51:53,828 INFO  [qtp1684106402-33245:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50837;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=688
2016-10-06 16:51:54,023 INFO  [qtp1684106402-33303:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50837;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=5613d565-c33e-4967-a056-5770dc507485, time=Thu Oct 06 16:51:54 CEST 2016, size=2558590, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:9d0a7c1e-9e58-4adc-8e24-5c873b399538, name=Passaporto.jpg, path=/opt/zimbra/data/tmp/upload/upload_5ac2430c_1579065b6d1__8000_00001511.tmp }
2016-10-06 16:51:54,026 INFO  [qtp1684106402-33303:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50837;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=5613d565-c33e-4967-a056-5770dc507485, time=Thu Oct 06 16:51:54 CEST 2016, size=71792, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:9ce69ddf-5945-45eb-84a8-367121f702b7, name=passaporto luca amadei.pdf, path=/opt/zimbra/data/tmp/upload/upload_5ac2430c_1579065b6d1__8000_00001512.tmp }
2016-10-06 16:51:54,651 INFO  [qtp1684106402-33303:https:https://webmail.gruppoitaltelo.it:8443/service/soap/SaveDraftRequest] [name=stefano.occhino@mysite.com;mid=45;ip=192.168.100.7;port=50837;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=677
2016-10-06 16:51:55,093 INFO  [qtp1684106402-33224:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=nicola.zocca@mysite.com;mid=65;ip=192.168.100.68;port=52130;ua=ZimbraWebClient - GC53 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=37
2016-10-06 16:52:01,711 INFO  [qtp1684106402-33294:https:https://xxx.xxx.xxx.xxx:8443/service/soap/GetMsgRequest] [name=nicola.zocca@mysite.com;mid=65;ip=192.168.100.68;port=52130;ua=ZimbraWebClient - GC53 (Win)/8.7.0_GA_1659;] soap - GetMsgRequest elapsed=52
2016-10-06 16:52:04,099 INFO  [qtp1684106402-33245:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=df2cc079-7ecc-43bc-a90c-c28654472d79, time=Thu Oct 06 16:52:04 CEST 2016, size=5898, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:49774db6-72ce-4dc4-ac01-6ed2958626d9, name=image001.png, path=null }
2016-10-06 16:52:04,320 INFO  [qtp1684106402-33245:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SaveDraftRequest] [name=marco.lazzarini@mysite.com;mid=79;ip=192.168.100.102;port=49339;ua=ZimbraWebClient - FF49 (Win)/8.7.0_GA_1659;] soap - SaveDraftRequest elapsed=223
2016-10-06 16:52:15,056 INFO  [qtp1684106402-33153:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SendMsgRequest] [name=nicola.zocca@mysite.com;mid=65;ip=192.168.100.68;port=52130;ua=ZimbraWebClient - GC53 (Win)/8.7.0_GA_1659;] FileUploadServlet - saveUpload(): received Upload: { accountId=042a33f2-8760-4768-9ac8-449909042280, time=Thu Oct 06 16:52:15 CEST 2016, size=4255, uploadId=5d57a209-1388-47a5-a858-0fa6a76a56aa:f4cd2554-9ee4-4a6c-b2cc-5708670625bd, name=image001.jpg, path=null }
2016-10-06 16:52:15,101 INFO  [qtp1684106402-33153:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SendMsgRequest] [name=nicola.zocca@mysite.com;mid=65;ip=192.168.100.68;port=52130;ua=ZimbraWebClient - GC53 (Win)/8.7.0_GA_1659;] mailop - Adding Message: id=17987, Message-ID=<371502099.143428.1475765535057.JavaMail.zimbra@mysite.com>, parentId=-1, folderId=5, folderName=Sent.
2016-10-06 16:52:15,110 INFO  [qtp1684106402-33153:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SendMsgRequest] [name=nicola.zocca@mysite.com;mid=65;ip=192.168.100.68;port=52130;ua=ZimbraWebClient - GC53 (Win)/8.7.0_GA_1659;] smtp - Sending message to MTA at webmail.gruppoitaltelo.it: Message-ID=<371502099.143428.1475765535057.JavaMail.zimbra@mysite.com>, origMsgId=042a33f2-8760-4768-9ac8-449909042280:17985, replyType=r
2016-10-06 16:52:15,172 INFO  [qtp1684106402-33153:https:https://xxx.xxx.xxx.xxx:8443/service/soap/SendMsgRequest] [name=nicola.zocca@mysite.com;mid=65;ip=192.168.100.68;port=52130;ua=ZimbraWebClient - GC53 (Win)/8.7.0_GA_1659;] soap - SendMsgRequest elapsed=118

[gruppoitaltelo]

Does anyone ever experienced this§? No one can help? Do i have to provide more infos on this issue?

[Gren Elliot]

Your original problem mentioned an issue with

SendDeliveryReportRequest

I can't see any mention of SendDeliveryReportRequest in the fragment of mailbox.log you posted. Please try to reproduce the issue again and see if there is any associated logging in mailbox.log

You could bump the SOAP logging level up for your test user on the server which might yield more details.

Code: Select all

zmprov addAccountLogger user@example.com zimbra.soap trace

When you've finished, switch back to defaults to save growth of mailbox.log

Code: Select all

zmprov addAccountLogger user@example.com zimbra.soap info

[gruppoitaltelo]

thanks for tip, is this log userful?

Code: Select all

"Text": "system failure: Unable to send message"
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: LdapDataSource{id=c4a4a951-6cb4-41e0-956f-f9a2e30f6ff3, type=imap, enabled=true, name=ufficio acquisti, host=mail.gruppoitaltelo.it, port=993, connectionType=ssl, username=ufficioacquisti@gruppoitaltelo.it, folderId=258, smtpEnabled=false, smtpHost=null, smtpPort=-1}
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: LdapDataSource{id=2f2d00fc-46ce-42ae-b917-d2c400fde2e0, type=imap, enabled=true, name=nicola.zocca, host=mail.gruppoitaltelo.it, port=993, connectionType=ssl, username=nicola.zocca, folderId=2588, smtpEnabled=false, smtpHost=null, smtpPort=-1}
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: LdapDataSource{id=e572bca3-1810-4d2c-927c-2c3a6d47db78, type=imap, enabled=true, name=Laura - Gsport, host=mail.gruppoitaltelo.it, port=143, connectionType=cleartext, username=laura.gennari@gsport.it, folderId=393, smtpEnabled=false, smtpHost=null, smtpPort=-1}
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: LdapDataSource{id=1c363e8c-3239-4905-8f3d-8f64ca52f16b, type=imap, enabled=true, name=Francesca Gruppo Italtelo, host=mail.gruppoitaltelo.it, port=993, connectionType=ssl, username=francesca.valenti@gruppoitaltelo.it, folderId=461, smtpEnabled=false, smtpHost=null, smtpPort=-1}
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: LdapDataSource{id=fac3fe81-e5bb-476f-ae74-c6dd3f4379e9, type=imap, enabled=true, name=amila.perera, host=gruppoitaltelo.it, port=143, connectionType=cleartext, username=amila.perera, folderId=307, smtpEnabled=false, smtpHost=null, smtpPort=-1}
com.zimbra.common.service.ServiceException: system failure: Unable to connect to POP3 server: LdapDataSource{id=47cb3415-fcb4-419f-9e28-6807c0546705, type=pop3, enabled=true, name=marco.lazzarini@agmediasport.com, host=192.168.100.105, port=995, connectionType=ssl, username=marco.lazzarini@agmediasport.com, folderId=16890, smtpEnabled=false, smtpHost=null, smtpPort=-1}
com.zimbra.common.service.ServiceException: system failure: Unable to send message

Code: Select all

 at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:278)
        at com.zimbra.cs.datasource.imap.ConnectionManager.newConnection(ConnectionManager.java:203)
        at com.zimbra.cs.datasource.imap.ConnectionManager.openConnection(ConnectionManager.java:99)
        at com.zimbra.cs.datasource.imap.ImapSync.connect(ImapSync.java:123)
        at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:173)
        at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:147)
        at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:379)
        at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:335)
        at com.zimbra.cs.datasource.DataSourceTask.call(DataSourceTask.java:83)
        at com.zimbra.cs.datasource.DataSourceTask.call(DataSourceTask.java:31)
        at com.zimbra.common.util.TaskScheduler$TaskRunner.call(TaskScheduler.java:79)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at java.lang.Thread.run(Thread.java:745)
Caused by: java.net.SocketTimeoutException: connect timed out
        at java.net.PlainSocketImpl.socketConnect(Native Method)
        at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
        at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
        at java.net.Socket.connect(Socket.java:589)
        at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:668)
        at com.zimbra.common.net.CustomSSLSocket.connect(CustomSSLSocket.java:311)
        at com.zimbra.cs.mailclient.MailConnection.newSocket(MailConnection.java:421)
        at com.zimbra.cs.mailclient.MailConnection.connect(MailConnection.java:76)
        at com.zimbra.cs.datasource.imap.ConnectionManager.newConnection(ConnectionManager.java:160)

[gruppoitaltelo]

from web gui:

Code: Select all

method:   [unknown]
msg:   system failure: Unable to send message
code:   service.FAILURE
detail:   soap:Receiver
trace:   qtp1684106402-50163:1475852672653:ecfe1080b40af179
request:   

Body: {
  SendMsgRequest: {
    _jsns: "urn:zimbraMail",
    m: {
      e: [
        // [0]:
        {
          a: "design@xxxxxxo.it",
          t: "t"
         },
        // [1]:
        {
          a: "ilios.xxxx@xxxx.it",
          p: "ilios cipriani",
          t: "f"
         }
       ],
      idnt: "bcf9e97e-91a3-4fe2-b69c-b17a5abff04f",
      mp: [
        // [0]:
        {
          ct: "multipart/alternative",
          mp: [
            // [0]:
            {
              content: {
                _content: "asdfasdfasd

Gruppo Italtelo s.p.a.


Viaxxxxxxxxx– Monxxxx

Phone: +39 030xxxx
Fax: +39 030 xxxx
Dir.: 030xxxx

Il contenuto di questa e-mail è rivolto unicamente alle persone cui è indirizzato e può contenere informazioni la cui riservatezza è tutelata legalmente. Sono vietati la riproduzione, la diffusione e l'uso di questa e-mail e dei documenti allegati in mancanza di autorizzazione del destinatario. Se avete ricevuto questa comunicazione per errore, vogliate cortesemente contattare il mittente immediatamente per telefono.
This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited.
Rispetta l'ambiente: se non ti è necessario, non stampare questa mail. Respect the environment: if is not necessary, do not print this message
"
               },
              ct: "text/plain"
             },
            // [1]:
            {
              content: {
                _content: "<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>asdfasdfasd<br></div><div><br></div><div data-marker="__SIG_PRE__"><div><span style="color: rgb(51, 51, 51);"><strong>xxxxxa.</strong></span></div><div><br><img src="/home/ilios.cipriani@gruppoitaltelo.it/Briefcase/image001.png"></div><div><br>Via Grazia Deledda, 9<br>25018 – Montichiari, Bs Italy<br><br>Phone: +39 030 96731<br>Fax: +39 030 9673999<br>Dir.: 030 96732025<br><br><span style="font-size: 10pt; color: rgb(128, 128, 128);">Il contenuto di questa e-mail è rivolto unicamente alle persone cui è indirizzato e può contenere informazioni la cui riservatezza è tutelata legalmente. Sono vietati la riproduzione, la diffusione e l'uso di questa e-mail e dei documenti allegati in mancanza di autorizzazione del destinatario. Se avete ricevuto questa comunicazione per errore, vogliate cortesemente contattare il mittente immediatamente per telefono.</span><br><span style="font-size: 10pt; color: rgb(128, 128, 128);">This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited.</span><br><span style="font-size: 10pt; color: rgb(128, 128, 128);">Rispetta l'ambiente: se non ti è necessario, non stampare questa mail. Respect the environment: if is not necessary, do not print this message</span></div></div></div></body></html>"
               },
              ct: "text/html"
             }
           ]
         }
       ],
      su: {
        _content: ""
       }
     },
    suid: 1475852613074
   }
 },
Header: {
  context: {
    _jsns: "urn:zimbra",
    account: {
      _content: "ilios.xxxx@xxxxxxxx.it",
      by: "name"
     },
    authToken: "(removed)",
    csrfToken: "0_33e608c4baf8b3fe41c79e5c55aa07a00ca6da66",
    notify: {
      seq: 17
     },
    session: {
      _content: 1256138,
      id: 1256138
     },
    userAgent: {
      name: "ZimbraWebClient - FF49 (Win)",
      version: "8.7.0_GA_1659"
     }
   }
 }

[gruppoitaltelo]

here's a link with full log of file mailbox.log

hope someone could help on fixing this.

thanks in advance.

https://dl.dropboxusercontent.com/u/534 ... _10_07.zip