SMTP Connect Failure

General discussion about Zimbra Desktop.
abtrol
Posts: 1
Joined: Mon Jan 08, 2018 5:09 am

SMTP Connect Failure

Postby abtrol » Mon Jan 08, 2018 5:15 am

Unable to create Yahoo or Gmail accounts. Passwords correctly entered.
Following is detailed error dump from Zimbra desktop for creating Yahoo mail link

service.FAILURE: system failure: SMTP connect failure
Display error details
com.zimbra.common.soap.SoapFaultException: system failure: SMTP connect failure ExceptionId:com.zimbra.common.service.ServiceException: system failure: SMTP connect failure ExceptionId:btpool0-9:1515387777472:fcdf8fd667fa723e Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:254) at com.zimbra.cs.account.offline.OfflineProvisioning.testDataSource(OfflineProvisioning.java:873) at com.zimbra.cs.account.offline.OfflineProvisioning.createDataSourceAccount(OfflineProvisioning.java:918) at com.zimbra.cs.account.offline.OfflineProvisioning.createAccount(OfflineProvisioning.java:719) at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.provider.certpath.SunCertPathBuilder.build(Unknown Source) at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(Unknown Source) at java.security.cert.CertPathBuilder.build(Unknown Source) at sun.security.validator.PKIXValidator.doBuild(Unknown Source) at sun.security.validator.PKIXValidator.engineValidate(Unknown Source) at sun.security.validator.Validator.validate(Unknown Source) at sun.security.ssl.X509TrustManagerImpl.validate(Unknown Source) at sun.security.ssl.X509TrustManagerImpl.checkTrusted(Unknown Source) at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source) at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source) at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source) at sun.security.ssl.Handshaker.processLoop(Unknown Source) at sun.security.ssl.Handshaker.process_record(Unknown Source) at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source) at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source) at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source) at com.sun.mail.util.SocketFetcher.configureSSLSocket(SocketFetcher.java:548) at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:352) at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:233) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1938) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:642) at javax.mail.Service.connect(Service.java:317) at javax.mail.Service.connect(Service.java:176) at javax.mail.Service.connect(Service.java:125) at com.zimbra.cs.account.offline.OfflineProvisioning.test(OfflineProvisioning.java:880) at com.zimbra.cs.account.offline.OfflineProvisioning.testDataSource(OfflineProvisioning.java:860) ... 30 more Code:service.FAILURE at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:354) at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:313) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407) at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:393) at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:342) at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:350) at com.zimbra.cs.account.soap.SoapProvisioning.createAccount(SoapProvisioning.java:493) at com.zimbra.cs.offline.jsp.JspProvStub.createOfflineDataSource(JspProvStub.java:126) at com.zimbra.cs.offline.jsp.XmailBean.doRequest(XmailBean.java:268) at com.zimbra.cs.offline.jsp.YmailBean.doRequest(YmailBean.java:54) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormBean.java:153) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction.java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_when_5(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_choose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Unknown Source) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)


petermzim
Posts: 1
Joined: Thu Nov 29, 2018 1:02 am

Re: SMTP Connect Failure

Postby petermzim » Thu Nov 29, 2018 2:01 am

Hi abtrol - did you get any response to this ? I have precisely the same issue with a GMail connection - identical error message ?

Regards
Peter
JKCreacon
Posts: 1
Joined: Sun Mar 10, 2019 10:15 pm

Re: SMTP Connect Failure

Postby JKCreacon » Sun Mar 10, 2019 10:23 pm

Initially, I had an error message that looked similar and tech help responded that I needed to update/install the latest Java - that helped.... but now I am at the front door, entering new Yahoo! account details, have the email/username and password correct (as I copied pasted into new brower direct into Yahoo! and they worked) but am met with "User account authentication failed. Please check username and password.
Display error details
com.zimbra.common.soap.SoapFaultException: LOGIN Invalid credentials ExceptionId:com.zimbra.common.service.RemoteServiceException: LOGIN Invalid credentials ExceptionId:btpool0-6:1552255980947:5ebebfa59c9ab376 Code:remote.AUTH_FAILURE at com.zimbra.common.service.RemoteServiceException.AUTH_FAILURE(RemoteServiceException.java:108) at com.zimbra.cs.account.offline.OfflineProvisioning.testDataSource(OfflineProvisioning.java:841) at com.zimbra.cs.account.offline.OfflineProvisioning.createDataSourceAccount(OfflineProvisioning.java:918) at com.zimbra.cs.account.offline.OfflineProvisioning.createAccount(OfflineProvisioning.java:719) at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287) at com.zimbra.soap.SoapEngine....

and it goes on from there...
Credentials are correct but cannot get in.. . Is there any guidance here?
Thank you
Marco Ramos
Posts: 1
Joined: Tue Mar 26, 2019 1:51 pm

Re: SMTP Connect Failure

Postby Marco Ramos » Tue Mar 26, 2019 2:53 pm

BUENOS DÍAS TENGO EL SIGUIENTE PROBLEMA CON MI ZIMBRA DESKTOP, intento usar el ZIMBRA para administrar mi correo de la empresa, coloco las configuraciones de forma correcta pero me salta un error

Fallo de la conexión SSL. Comprueba la configuración del host y el puerto

hace 2 mese atras funciono hoy en dia nose por que ya no funciona
puerto de entrada 110 sin seguridad
puerto de salida 25 sin seguridad

luego intento
puerto de entrada 995 seguridad SSL
puerto de salida 465 seguridad SSL

y ocurre lo mismo.
por favor si me pueden ayudar
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pup_seba
Outstanding Member
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Posts: 684
Joined: Sat Sep 13, 2014 2:43 am
Location: Tarragona - Spain
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Re: SMTP Connect Failure

Postby pup_seba » Tue Mar 26, 2019 6:59 pm

Hola,

Posiblemente se haya cambiado algo en la configuración del servidor. Deberías preguntarle a tus admins qué configuración es la correcta y posteriormente configurarla en zimbra desktop.

También vale la pena decir, que zimbra ya no mantiene el desarrollo de este producto, por lo que no recibe actualizaciones de mejora ni correctiva. Te recomiendo que busques otro software para la gestión local de tu correo.

Saludos!

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