Email in Html Format

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Posts: 4
Joined: Fri Jul 15, 2016 3:33 pm

Email in Html Format

Postby amentag » Mon Oct 31, 2016 4:31 pm


we have installed zimbra 8.6 network Sp 6, and we are experiencing difficulties related to the display of the email in HTML format.
Some users see the message in text format even if sent in HTML.
At the end of the message it is shown an attachment and the inscription "Unknown <text / html>" of 46 KB with the possibility of "View" or "Download" the attachment.
If the attachment is being Viewed, or downloaded the email is viewed in HTML format.
The configuration of users who have the problem is the same as many other users who do not have this problem.

Thank you

Salve a tutti,

abbiamo installato zimbra 8.6 network Sp 6, e stiamo riscontrando dei problemi legati alla visualizzazione delle email in formato Html.
Alcuni utenti è come se vedessero il messaggio in formato testo anche se effettivamente viene inviato in HTML.
Alla fine del messaggio viene indicato un allegato e la scritta "Sconosciuto <text/html>" di 46 KB con possibilità di "Visualizza" o "Scarica" l'allegato.
Se viene Visualizzato o scaricato l'allegato la mail viene vista in formato Html.
La configurazione degli utenti che hanno la problematica è la stessa di tanti altri utenti che non hanno questo problema.

Grazie in anticipo

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Posts: 3
Joined: Tue Dec 20, 2016 10:42 am

Re: Email in Html Format

Postby taylor_roos » Tue Dec 20, 2016 11:02 am


In the Preferences >> E-mail >> Message View tab, you have an option to view e-mail in either text or HTML format. If the user chooses to receive the messages in text format, they will not be displayed in HTML even though the sending format will be.
Posts: 3
Joined: Tue Oct 03, 2017 5:52 pm

Re: Email in Html Format

Postby marcobrandao » Sat Nov 25, 2017 6:29 pm

I having the same problem with zimbra 8.7.11_GA_1854_FOSS Ubuntu 16.0.3
An email is sent to two accounts of the same domain and with the same COS default settings, one account receives the email in html correctly, but the other receives an attachment with the message attachment and the inscription "Unknown <text / html> "
The settings of the two accounts are for display in html In the Preferences >> E-mail >> Message View tab
please help!
Posts: 3
Joined: Fri Dec 29, 2017 11:31 am

Re: Email in Html Format

Postby vmayrink » Fri Jan 12, 2018 4:04 pm

Hi, Marcobrandao
I'm having this same problem, have you got any solutions?
Posts: 3
Joined: Fri Oct 04, 2019 3:13 pm

Re: Email in Html Format

Postby tamarteleco » Mon Oct 07, 2019 4:23 pm

Same issue, did you find a solution?
Posts: 3
Joined: Wed Nov 13, 2019 4:51 pm

Re: Email in Html Format

Postby wreyes » Tue Jan 21, 2020 2:57 pm


He expuesto este mismo problema en
¿Alguien logró, resolverlo?



I have exposed this same problem in:
Did anyone manage to solve it?

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