Provisioning Users

Are you using the Zimbra Connector for BlackBerry? Post your comments and questions here.
knabe
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Provisioning Users

Postby knabe » Wed Jan 16, 2008 3:48 pm

It appears that I have everything installed and configured. But when I go to BES and try and add a user, no users are displayed to select. Any ideas?


15539sam
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Provisioning Users

Postby 15539sam » Wed Jan 16, 2008 3:52 pm

When selecting users, in the top right drop-down box, make sure Global Address List is selected, not contacts.
knabe
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Provisioning Users

Postby knabe » Wed Jan 16, 2008 3:54 pm

Yea, I got that right.
15539sam
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Provisioning Users

Postby 15539sam » Wed Jan 16, 2008 3:59 pm

I assume you have the outlook connector installed on a machine. Does it render the GAL correctly?
10339alee
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Provisioning Users

Postby 10339alee » Wed Jan 16, 2008 4:11 pm

[quote user="knabe"]It appears that I have everything installed and configured. But when I go to BES and try and add a user, no users are displayed to select. Any ideas?[/QUOTE]
If this is the first time that you launched the BlackBerryManager after the ZCB install, its possible that you are not seeing people in your GAL because ZCB is busy syncing it. You might simply want to wait a bit and retry it. How big is your GAL?
knabe
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Provisioning Users

Postby knabe » Wed Jan 16, 2008 4:12 pm

I actually don't. I use a mac. I did just install it, and no, Outlook is not showing GAL. I only have 4 accounts.
knabe
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Provisioning Users

Postby knabe » Wed Jan 16, 2008 4:21 pm

It isn't working from my web interface either.
15539sam
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Provisioning Users

Postby 15539sam » Wed Jan 16, 2008 4:27 pm

Ok, you need to work with your admin to make sure the GAL is configured properly before this will work.

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