I am still unable to get this working. I have shut down BES and opened both Outlook profiles, updated GAL, etc. Everyone is there now. From Outlook on the BES server I can lookup all the information about my users (address, phone, email, etc).
From the Web interface on the BES server I can lookup/view all contact information in the GAL.
From a BB devices addressbook doing a remote lookup only returns a users email address. For example, searching for user "Mark" returns:
Selecting a specific user only yields the email address, no other information.
Is this functionality supported yet? What can I do to further debug this issue?