So Tuesday night, I got a frantic call from the CEO of one our customers. His blackberry took a dive (the JVM Error 102) so after reformatting the BB he was back online with his device. I had to delete his BES profile and re-add it. However, after I deleted the profile, I was unable to get the complete company GAL to show up and his name wasn't there. I bounced the controller process and tried again, no luck. I shutdown the controller process and opened Outlook, it had the complete GAL. So I bounced the BES vm, no luck.
I wound up editing his Zimbra account, went back to Blackberry Manager and still had a partial GAL list, but his name showed up.