Results 1 to 7 of 7

Thread: Cannot create BlackBerryManager profile.

  1. #1
    Join Date
    Apr 2008
    Posts
    12
    Rep Power
    7

    Default Cannot create BlackBerryManager profile.

    I am following the documentation in ZimbraBESConnector-5.0.beta2.pdf step by step.

    I am currently working on "To create the BlackBerryManager profile." Every time I run through the add account wizard, it gives me an error pop-up message: "Your account could not be validated against the zimbra server. Please make sure you are online, and that you entered the correct information."

    Why is this? The same information I enter here (the BB admin account I created earlier) can be used if I login to the web interface.

    Furthermore, in the documentation for this section, number 8. states "Port" - yet there is no option for this.

    Yes this is on Windows 2003 Server
    Yes I installed the MAPI/CDO package
    Yes I installed Outlook 2003
    Yes I have the BB controller service stopped
    Yes I verified the BB admin account works in the zimbra web interface

    Any suggestions?

    -Sean

  2. #2
    Join Date
    Apr 2007
    Location
    San Jose
    Posts
    406
    Rep Power
    8

    Default

    Quote Originally Posted by smurray@gmail.com View Post
    I am following the documentation in ZimbraBESConnector-5.0.beta2.pdf step by step.

    I am currently working on "To create the BlackBerryManager profile." Every time I run through the add account wizard, it gives me an error pop-up message: "Your account could not be validated against the zimbra server. Please make sure you are online, and that you entered the correct information."

    Why is this? The same information I enter here (the BB admin account I created earlier) can be used if I login to the web interface.

    Furthermore, in the documentation for this section, number 8. states "Port" - yet there is no option for this.

    Yes this is on Windows 2003 Server
    Yes I installed the MAPI/CDO package
    Yes I installed Outlook 2003
    Yes I have the BB controller service stopped
    Yes I verified the BB admin account works in the zimbra web interface

    Any suggestions?

    -Sean

    that maybe be referring to our old profile creation UI. now to specify the port, use the colon after the hostname.

    i.e.

    my.server.com:7071

  3. #3
    Join Date
    Apr 2008
    Posts
    12
    Rep Power
    7

    Default

    That worked.

    Is there new documentation out yet?

    -Sean

  4. #4
    Join Date
    Apr 2007
    Location
    San Jose
    Posts
    406
    Rep Power
    8

    Default

    Quote Originally Posted by smurray@gmail.com View Post
    That worked.

    Is there new documentation out yet?

    -Sean
    not as of yet. the plan is to have another ZCB Beta shortly. don't ask me when since i don't have a firm date. that should include updated documentation.

  5. #5
    Join Date
    Jan 2007
    Location
    UK
    Posts
    160
    Rep Power
    8

    Default

    will the requirement for outlook still be there in the next beta ?

  6. #6
    Join Date
    Apr 2007
    Location
    San Jose
    Posts
    406
    Rep Power
    8

    Default

    Quote Originally Posted by davidfsmith View Post
    will the requirement for outlook still be there in the next beta ?
    we are in the midst of removing some dependencies from outlook but it cannot be fully removed as of yet.

  7. #7
    Join Date
    Nov 2008
    Location
    Kansas City, MO
    Posts
    9
    Rep Power
    7

    Default

    You might consider updating the documentation to reflect the port requirement. Documentation is easier to patch than software, after all.

Similar Threads

  1. Various errors during install and initial startup
    By theschles in forum Installation Help
    Replies: 2
    Last Post: 11-21-2007, 02:51 PM
  2. Fedora 5: Could not create the Java virtual machine
    By mi2enno in forum Installation
    Replies: 6
    Last Post: 06-01-2007, 04:16 AM
  3. Opensource backup Question.
    By nfear24 in forum Administrators
    Replies: 3
    Last Post: 04-01-2007, 12:47 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •