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Thread: Activation times out

  1. #1
    Join Date
    Mar 2008
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    Default Activation times out

    Hi all,

    I've carefully installed BES/ZCB according to the docs & this:

    http://www.zimbra.com/forums/zimbra-...t-install.html

    Unfortunately enterprise activation simply hangs for many minutes & then prints the message:

    "The server is not responding. Please contact your system administrator"

    NB: The device HAS been provisioned for BES by the carrier.

    Any pointers to debugging gratefully received.
    Ben Tisdall
    www.photobox.com

  2. #2
    Join Date
    Apr 2007
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    San Jose
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    Default

    Quote Originally Posted by btisdall View Post
    Hi all,

    I've carefully installed BES/ZCB according to the docs & this:

    http://www.zimbra.com/forums/zimbra-...t-install.html

    Unfortunately enterprise activation simply hangs for many minutes & then prints the message:

    "The server is not responding. Please contact your system administrator"

    NB: The device HAS been provisioned for BES by the carrier.

    Any pointers to debugging gratefully received.
    here is how i would debug it
    1) make sure that the phones that are trying to be activated have BES service enabled at the carrier. sometimes there is confusion between BIS and BES. make sure that you tell them that this phone needs to communicate with a BES server running at your company
    2) when you provision a user, make sure that you give them an enterprise activation password and make sure that the password has not expired yet

    if you have tried those things then make sure of the following
    1) you have installed the product exactly as the docs specify...including recreating the BlackBerryServer and BlackBerryManager profiles to be Zimbra profiles pointing to a Zimbra admin account
    2) you are not running a multinode Zimbra deployment. If you are, then you need to make sure that the BES users that you are provisioning sit on the same node as the BES admin account that you created the profiles with.

    if things are still not working, you would need to post your ZCB and BES logs so that we can take a look.

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