I setup a test user in BES Manager and on a Blackberry device a few weeks ago with no problems. The activation worked and the emails synced onto the device.
I need to setup a different user on the same Blackberry. I restored the Blackberry back to factory defaults and deleted the old user from BES Manager.
I added the new user and set the activation password in BES Manager. The new user received activation password in his email. Then, I went on the Blackberry device and keyed in email address and activation password. Activating "email@example.com" stays on the screen for about an hour. Every 20 minutes, the user's internal mailbox gets a message from the blackberry domain RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2 stating "This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server."
After about an hour, the phone returns:
Enterprise Activation. The server is not responding. Please contact your System Administrator.
I have tried this several times, rebooted the BES server, deleted the user from BES Manager and re-added, etc. I cannot tell where and why the activation is failing. The only thing in the BES Manager that looks suspect is under the user account:
IT Policy Name: Default
IT Policy Status: Pending
IT Policy Status Message: Processing Stopped: Invalid PIN
I need to get this phone to the new user today and would appreciate any guidance.