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Thread: Can't Initialize user for Activation

  1. #1
    Join Date
    Dec 2008
    Posts
    25
    Rep Power
    7

    Default Can't Initialize user for Activation

    We had a server crash, it ran out ouf disk space, and when it recoverd, everything was fine excpet for one user, he stopped recieving mail... we ended up deleteing him from BES and trying to reactivate and we are getting the following error.

    When we started we were running BES 4.1.4 and ZCB 3, during the process of trying to fix, we upgrade to BES 4.1.6 and ZCB4 but are still getting the same error...

    I've read the wiki page about stopping the controller service to restart the agent to fix this... but it doesn't

    the [40720] error, the file BlackBerryServer6.zdb does not exist...

    Any help would be appreciated... (user@domain.com is there to protect the innocent)

    [40704] (02/26 15:39:06.687):{0x1174} MAPIMailbox::MAPIMailbox ServerDN=/o=zimbra.polestarnetworks.net/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=zimbra.polestarnetworks.net/cn=Microsoft Private MDB, MailboxDN=user@domain.com

    [40739] (02/26 15:39:06.718):{0x1174} MAPIMailbox::MAPIMailbox - ResolveName[1] success for DisplayName='User'

    [20400] (02/26 15:39:06.750):{0x1174} {j} MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed, MailboxDN=user@domain.com, ServerDN=/o=zimbra.polestarnetworks.net/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=zimbra.polestarnetworks.net/cn=Microsoft Private MDB

    [40720] (02/26 15:39:06.750):{0x1174} MAPI call failed. Error 'Errors have been detected in the file C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Outlook\BlackBerryServer6.zdb. Quit Outlook and all mail-enabled applications, and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file. For more information about the Inbox repair tool, see Help.', LowLevelError 0, Component 'Personal Folders', Context 269353218

    [20265] (02/26 15:39:06.750):{0x1174} {user@domain.com} MAPIMailbox::~MAPIMailbox - DeleteAllDeviceSearches (0x00000000) failed

  2. #2
    Join Date
    Apr 2006
    Posts
    119
    Rep Power
    9

    Default

    Did you ever get an answer to this issue ???

    BRW

  3. #3
    Join Date
    Dec 2008
    Posts
    187
    Rep Power
    7

    Default

    Please stop BB controller and use ScanPST utility to repair C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Outlook\BlackBerryServer6.zdb. Restart BB controller after repair is done.

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