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Thread: [SOLVED] Blackberry wont send e-mail

  1. #1
    Join Date
    Mar 2009
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    Default [SOLVED] Blackberry wont send e-mail

    I have ZCB 4 installed on Blackberry Enterprise Server. The Blackberrys can receive e-mails however they cannot send e-mails. The error I am receiving in event viewer are all from source "BlackBerry Messaging Agent BBES Agent 1" the events I am receiving are:

    Warning- Event ID: 20501- MsgMemStateDb::AddMessageState - EntryId is invalid

    Warning- Event ID: 20499- MsgMemStateDb::GetRefIdByEntryId(uc*,l) - EntryId is 0

    Warning- Event ID: 20280- DoICS() failed: ERR_FAIL

    Warning- Event ID: 20041- CalICSAgent::Start Could not Initialize Synchronizer for (0x80004002)

    Warning- Event ID: 20265- MAPIMailbox::~MAPIMailbox - DeleteAllDeviceSearches (0x00000000) failed

    Error- Event ID: 10007- CalICSSynchronizer::Initialize - OpenProperty failed: (0x80004002)

    If anyone could shed some light on to why I may not be being able to send e-mails from the BlackBerrys I would appreciate it.

  2. #2
    Join Date
    Aug 2005
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    Default

    Please open a case with zimbra support so we can look at the BES and ZCB logs.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  3. #3
    Join Date
    Feb 2007
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    Default

    Any resolution here? I have a case open for the same problem.

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