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Thread: Setup of new ZCB not working

  1. #1
    Join Date
    Oct 2005
    Location
    Milwaukee, WI
    Posts
    34
    Rep Power
    10

    Default Setup of new ZCB not working

    When trying to create a new BlackBerry Manager profile with the GA release of the ZCB, we're getting the following error when trying to create the profile.

    We've verified the username and password for the admin account are correct, but in the mailbox.log on the server we're trying to connect to, it's giving this error:

    ua=ZimbraConnectorForBES/5.0.2672.9;] soap -
    com.zimbra.common.service.ServiceException: system failure: Request not allowed on port 80

    and

    ua=ZimbraConnectorForBES/5.0.2672.9;] soap -
    com.zimbra.common.service.ServiceException: system failure: Request not allowed on port 443

    Anyone have an idea or run into this themselves?

    Thanks

    Dan

  2. #2
    Join Date
    Dec 2008
    Posts
    187
    Rep Power
    6

    Default

    Please double check that admin port 7071 is specified on 'BlackBerryManager' profile's configuration panel as referenced in installation document. If correct port is specified, please open support case and we will look into the logs.

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