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Thread: Non two way sync

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  1. #1
    Join Date
    Apr 2006
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    Default Non two way sync

    After much pain and suffering it appears we now have the following

    Zimbra v5.,015 (installed and working for years now)
    ZCB GA

    BES server
    W23k with all updates and service packs
    BES v4.1.6

    At this very min. we appear to be able to activate BlackBerrys against our BES server, The operation of ZCB to Zimbra is a very fine line of stable or not stable, I hope over time it proves to be much more rebust and or stable.

    Here is our problem, We can receive email all day long, Further it appears the CAL and Contacts are also coming down to the BB, However when one sends and email and or replies to one received it appears to be sent without issue however never arrives at the other end, Also of note CAL does not update from the BB back to Zimbra, Yes I have sync enabled for both Cal and Contacts, Ideas of where to first look to resolve these issues ??

    BRW

  2. #2
    Join Date
    Dec 2008
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    Default

    It is possible that installation sequence outlined in the install document was not preserved. In this case, pease try to repair ZCB installation as follows:

    -Stop BB controller
    -Go to Add/Remove programs->'ZCS Connector for BlackBerry' -> Change->Repair
    -Start BB controller

    If this does not help, please open support case and we will look into the logs.

  3. #3
    Join Date
    Apr 2006
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    THis issue was resolved by configuring the correct user within Outlook on the BES server.

    BlackBerryServer vs BlackBerryManager ..

    BRW

  4. #4
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    After shutting down the BES controller and running the repair we get the following error popup.

    Could not replace mapi32.dll, Please make sure that BES is not running

    ????

    BRW

  5. #5
    Join Date
    Dec 2008
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    Obviously one of the following processes

    bbmgr32.exe
    outlook.exe
    calHelper.exe

    is still using dll in question. Please make sure that above processes are not running at the time when zcb repair is in progress.

  6. #6
    Join Date
    Apr 2006
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    Hmmm .. yup bbmgr32.exe was running even though it had been closed for some time ..

    BRW

  7. #7
    Join Date
    Apr 2006
    Posts
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    Default

    So from within BES Manager when I attempt to select which folders can be used for redirection I get a permissions error ??? ..

    BRW

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