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Thread: ZCB/BES not syncing...need to keep restarting controller

  1. #1
    Join Date
    Jul 2007
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    Default ZCB/BES not syncing...need to keep restarting controller

    Hi.

    I'm having issues with BES/ZCB. I managed to get everything installed and activated. However, after activation of the BB device. The controller service seems to stop working. ZCB/BES stops syncing and I would need to restart the controller service for it to sync again. However, after restarting the controller service, it will only sync once then stop again. Could this be a ZCB issue? OR BES? My setup is as follows:

    new server: Win2k3 32bit STD, Office/Outlook2007, BB Professional, MAPI/CDO installed, latest ZCB, BlackBerryManager and BlackBerryServer profiles in outlook.

    This is a new installed and I followed the instructions on both ZCB and BES.

    Any idea? I tried searching the forum, and I saw someone also had this type of problem but the forum died down without any resolution post/reply.

    How do I fix this problem?

    I can send messages from BES to my device via PIN so I think BES should be working and problem might be in ZCB....

  2. #2
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    Jul 2007
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    Default

    got it working!!! Looks like I had to upgrade our ZImbra from 5.0.4 to 5.0.10

    That did the trick....now only issue is we cannot seem to get calendar to sync....

    any suggestions???

  3. #3
    Join Date
    Apr 2009
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    Default

    Hey bangsters, did you have any more luck working this out?

    I'm having the exact same problem - except we are running ZCS 5.0.13

  4. #4
    Join Date
    Dec 2008
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    It's hard to pinpoint this problem without logs. We may need agent as well as zcb logs obtained at the time when BES is not syncing. Please send those to support@zimbra.com or eugene@zimbra.com .

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