For a few users I'm getting this error message when trying to add them to BES. Previously the were using BIS. I've had them wipe their device, re-activate, even deleted and re-added them but it doesn't seem fix the problem.

Anyone know what the issue is and how to resolve it?

[40239] (08/21 00:09:26.822):{0x20F8} {email address} Still handled by desktop
[30160] (08/21 00:09:26.822):{0x20F8} {email address} GetDeviceId() did not return a PIN, PIN currently is not set for this user.