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Thread: Folder Redirection Issues.

  1. #1
    Join Date
    Jun 2009
    Rep Power

    Exclamation Folder Redirection Issues.

    I am having issues with folder redirection setting being reset to defaults for users who have customized these settings. When the BES gets restarted all folder redirection settings will be reset to the inbox exclusively.

    Also, if I try to set this via BB Manager on our BES I am thrown a permissions issue. Is this expected behavior when using ZCB (not being able to set folder redirection from the BES -- only from the device)?

    The Error:
    Failed to retrieve folder redirection settings for the selected user. Please ensure that the MAPI Profile you used to login to Exchange has sufficient permissions to read and modify the BlackBerry configuration data stored in the user's mailbox.
    Last edited by jleaman; 02-05-2010 at 08:30 AM. Reason: inserted text from error

  2. #2
    Join Date
    Dec 2008
    Rep Power


    I suspect that you are having the issue described in the following bug:

    Bug 17035 – BB: Folder redirection for non top-level folders may stop working

    The bug was fixed in 5.0.19. This issue should not happem in the latest version of BES connector available for download.

  3. #3
    Join Date
    Aug 2007
    Rep Power


    I have the same issue. Can't choose a user's folders for redirection.

    But I am using the latest ZCB.

    Any other ideas ?

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