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Thread: [SOLVED] Unable to start all of the blackberry services

  1. #1
    Join Date
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    Question [SOLVED] Unable to start all of the blackberry services

    Hi Everyone

    Im having an issue with our blackberry server not starting up completely. I have only recently had it setup, and working with only a single blackberry for a few days, then suddenly it all stopped working.

    I am running Server 2008r2 with office 2007 sp2 and the blackberry enterprise server express 5.0.2 using the 6.5 zimbra connector talking to a 6.0.8 zimbra server running on cent-os 5.5 x64.

    I believe I have set it up correctly using the zimbra documentation since I had it working for a few days, but after doing some screwing around on the phone itself, it suddenly stopped working. No emails come in to the phone and no emails go out.

    When I look at the services on the machine the following are running
    Administration Service - Application Server
    Administration Service - Native Code Container
    Alert
    Dispacher
    MDS Connection Service
    Router

    When I start the controller service, the rest of the blackberry services start, then after a few seconds, they all stop.

    The only thing I have done on the phone from when it was working to when it all fell apart was try to disable send email to handheld, and re-enable it, and also try to get the phone to sync sub folders of the mailbox.

    So far on the server, I have recreated the outlook profiles again, and used the IEMSTest utility to open them up which seem to work ok. And I've changed the SRP keys on the server to a different one (I applied for 9 keys when I registered for the express server)

    Here is a dump of the MAGT log since it think it may be usefull

    Current Date: 2010/10/22
    [DIAG] EVENT=Thread_report, THREADID=0x110C, THREADNAME="DebugLogger"
    [ENV] Current Process: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe
    [ENV] Current Process logged on as: HO\BESAdmin, Start Time: Oct 22 2010 09:19:11, Uptime (seconds): 0
    [ENV] Current Process id: 5072
    [ENV] Computer Host Name: crackleberry-2008r2, OS Version: 6.1, Build number 7600, ServicePack Major 0, ServicePack Minor 0
    [ENV] Processor Identifier: Intel64 Family 6 Model 44 Stepping 2
    [ENV] Processor Vendor Identifier: GenuineIntel
    [ENV] Processor Name String: Intel(R) Xeon(R) CPU X5650 @ 2.67GHz
    [ENV] Number of Processors: 1
    [ENV] 21 percent of memory in use.
    [ENV] Total size of physical memory: 4193848 KB
    [ENV] Size of physical memory available: 3272868 KB
    [ENV] Size of the committed memory limit: 8385796 KB
    [ENV] Size of available memory to commit: 7117396 KB
    [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
    [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2047744 KB
    [ENV] Size of private memory of the BES process: 4512 KB
    [ENV] Total HD bytes: 42842714112, Total free bytes = 22554488832
    [ENV] System up time: 0 days 00 hrs 01 mins 17 secs
    [ENV] Local Time Zone: E. Australia Daylight Time (GMT+10:00)
    [ENV] TCP/IP provider (Winsock) File Version: 6.1.7600.16385 (C:\Windows\System32\wsock32.dll)
    [ENV] Local machine IP Address = 192.0.1.233
    [ENV] Winsock2 file: @%SystemRoot%\system32\nlasvc.dll,-1000, Version: 6.1.7600.16385 (C:\Windows\system32\NLAapi.dll)
    [ENV] Winsock2 file: @%SystemRoot%\system32\wshtcpip.dll,-60103, Version: 6.1.7600.16385 (C:\Windows\System32\mswsock.dll)
    [ENV] Winsock2 file: NTDS, Version: 6.1.7600.16385 (C:\Windows\System32\winrnr.dll)
    [ENV] Winsock2 file: @%SystemRoot%\system32\napinsp.dll,-1000, Version: 6.1.7600.16385 (C:\Windows\system32\napinsp.dll)
    [ENV] Microsoft XML Parser 6.0: C:\Windows\System32\msxml6.dll, Version: 6.30.7600.16385
    [ENV] MSSQL OLEDB provider is available: [SQLOLEDB]
    [ENV] SQLCLI provider is available: [SQLNCLI]
    [ENV] SQLCLI provider is available: [SQLNCLI10]
    [ENV] MDAC version: 6.1.7600.16385
    [ENV] MSADO15.DLL: C:\Program Files (x86)\Common Files\System\ado\msado15.dll, Version: 6.1.7600.16385
    [ENV] Running Process: System, ID: 4
    [ENV] Running Process: smss.exe, ID: 216
    [ENV] Running Process: csrss.exe, ID: 320
    [ENV] Running Process: wininit.exe, ID: 372
    [ENV] Running Process: csrss.exe, ID: 380
    [ENV] Running Process: winlogon.exe, ID: 416
    [ENV] Running Process: services.exe, ID: 476
    [ENV] Running Process: lsass.exe, ID: 484
    [ENV] Running Process: lsm.exe, ID: 492
    [ENV] Running Process: svchost.exe, ID: 636
    [ENV] Running Process: svchost.exe, ID: 724
    [ENV] Running Process: LogonUI.exe, ID: 800
    [ENV] Running Process: svchost.exe, ID: 808
    [ENV] Running Process: svchost.exe, ID: 844
    [ENV] Running Process: svchost.exe, ID: 888
    [ENV] Running Process: svchost.exe, ID: 936
    [ENV] Running Process: svchost.exe, ID: 980
    [ENV] Running Process: svchost.exe, ID: 316
    [ENV] Running Process: spoolsv.exe, ID: 1172
    [ENV] Running Process: Microsoft.ActiveDirectory.WebServices.exe, ID: 1204
    [ENV] Running Process: BAS-NCC.exe, ID: 1280
    [ENV] Running Process: BBAttachServer.exe, ID: 1304
    [ENV] Running Process: BlackBerryController.exe, ID: 1324
    [ENV] Running Process: BlackBerryDispatcher.exe, ID: 1364
    [ENV] Running Process: bmds.exe, ID: 1432
    [ENV] Running Process: BlackberryRouter.exe, ID: 1488
    [ENV] Running Process: BESAlert.exe, ID: 1728
    [ENV] Running Process: dfsrs.exe, ID: 1824
    [ENV] Running Process: dns.exe, ID: 1872
    [ENV] Running Process: BlackBerryExtension.exe, ID: 1884
    [ENV] Running Process: conhost.exe, ID: 1916
    [ENV] Running Process: ismserv.exe, ID: 1976
    [ENV] Running Process: mdm.exe, ID: 2040
    [ENV] Running Process: sqlservr.exe, ID: 1540
    [ENV] Running Process: vdsldr.exe, ID: 2036
    [ENV] Running Process: svchost.exe, ID: 1808
    [ENV] Running Process: sppsvc.exe, ID: 1584
    [ENV] Running Process: sqlbrowser.exe, ID: 1252
    [ENV] Running Process: sqlwriter.exe, ID: 2052
    [ENV] Running Process: vmtoolsd.exe, ID: 2128
    [ENV] Running Process: wlms.exe, ID: 2236
    [ENV] Running Process: BBAttachMonitor.exe, ID: 2528
    [ENV] Running Process: conhost.exe, ID: 2552
    [ENV] Running Process: BBConvert.exe, ID: 2572
    [ENV] Running Process: conhost.exe, ID: 2580
    [ENV] Running Process: BBConvert.exe, ID: 2620
    [ENV] Running Process: conhost.exe, ID: 2628
    [ENV] Running Process: BBConvert.exe, ID: 2652
    [ENV] Running Process: conhost.exe, ID: 2660
    [ENV] Running Process: BBConvert.exe, ID: 2684
    [ENV] Running Process: conhost.exe, ID: 2692
    [ENV] Running Process: BAS-AS.exe, ID: 1784
    [ENV] Running Process: dfssvc.exe, ID: 3096
    [ENV] Running Process: VMUpgradeHelper.exe, ID: 3168
    [ENV] Running Process: dllhost.exe, ID: 4044
    [ENV] Running Process: vds.exe, ID: 4348
    [ENV] Running Process: svchost.exe, ID: 4484
    [ENV] Running Process: taskhost.exe, ID: 4496
    [ENV] Running Process: WmiPrvSE.exe, ID: 4552
    [ENV] Running Process: dllhost.exe, ID: 4588
    [ENV] Running Process: BlackBerrySyncServer.exe, ID: 4748
    [ENV] Running Process: BlackBerryMailStoreSrvr.exe, ID: 4832
    [ENV] Running Process: BlackBerryPolicyServer.exe, ID: 5028
    [ENV] Running Process: dllhost.exe, ID: 5064
    [ENV] Running Process: BlackBerryAgent.exe, ID: 5072
    [ENV] Running Process: conhost.exe, ID: 5092
    [DIAG] EVENT=Syslog_connected, EVENTMSG="Connected to 127.0.0.1"
    Starting BlackBerry Mailbox Agent 1 for Server crackleberry - Version 5.0.2.15
    [DIAG] EVENT=Register_thread, THREADID=0x1178, THREADNAME="ExtUDPLogThread"
    Waiting for external UDP log messages on port 4085
    Controller: This BES Agent is under control of BlackBerry Controller
    Controller: Extension Process Configuration id 1
    Proxy specified for unnamed extension with id 1
    Controller: End of Extension Configuration
    Waiting for Controller to provide Extension configuration information
    BES Cryptographic Kernel module is initialized and working properly
    More cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/30.0 Mb
    ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
    Attachment cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/30.0 Mb
    Address cache hit rate: 0.0%, requests: 0, adds: 0, size: 0
    Failed cache hit rate: 0.0%, requests: 0, adds: 0, size: 2
    Starting Database
    ADO ConnectionTimeout value = 30s
    ADO ConnectionTimeout for re-initalizing the pool = 45s
    {ConnectionPool::PostConnectWork()}: Using connection pool with limit of 100 connections
    [ENV] [DB] Connection String = Server=CRACKLEBERRY-2008R2\BLACKBERRY;Database=BESMgmt;Network=dbmssoc n;Trusted_Connection=Yes
    [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.4053; Provider Name = sqlncli.dll; Provider Friendly Name = Microsoft SQL Native Client; OLE DB Version = 02.80; Provider Version = 9.00.4035.00; Failover Partner =
    [ENV] [DB] Database Schema Version: 5.0.2 <5.0.2010.05.19>
    ADO ConnectionTimeout value = 30s
    ADO ConnectionTimeout for re-initalizing the pool = 45s
    AddPagerToList(scasperson@betterequine.com.au) - UserId=2
    AddPagerToList(kpatel@betterequine.com.au) - UserId=3
    [CFG] 3DES encryption keys are ENABLED on this server
    [CFG] AES256 encryption keys are ENABLED on this server
    Starting Message System
    Using MAPI profile BlackBerryServer
    MailboxManager::SubsystemInitialize - Using MAPI profile 'BlackBerryServer'
    Controller: closing
    Controller: Requested to stop
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=36868
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66190003) Value=10
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=4100
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=36868
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66190003) Value=9
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=4100
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=36868
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=4100
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66190003) Value=10
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=36868
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=4100
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66190003) Value=9
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=36868
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SetProfileProp - HrSetOneProp(BlackBerryServer_Agent1,0x66040003) Value=4100
    MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
    MailboxManager::SubsystemInitialize - OpenMsgStore (0x8004011d)
    [ENV] MAPI32.DLL: C:\Windows\system32\MAPI32.dll, Version: 1.0.2536.0
    [ENV] CDO.DLL: C:\Program Files (x86)\Common Files\system\MSMAPI\3081\\cdo.dll, Version: 6.5.8153.0
    [ENV] Microsoft Management Console (MMC): C:\Windows\system32\mmc.exe, Version: 6.1.7600.16385
    [ENV] Failed to read 001e6602 reg value from the BlackBerry MAPI profile.
    [ENV] BlackBerry Mailbox Agent 1 - BESX Version 5.0.2.15
    [ENV] BES Service Name: BlackBerry Mailbox Agent
    [ENV] BlackBerry Dispatcher: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 5.0.2.12
    [ENV] BlackBerry User Administration Service: NOT FOUND
    [ENV] BlackBerry MDS Connection Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 5.0.2.22
    [ENV] BlackBerry Database Consistency Service: NOT FOUND
    [ENV] BlackBerry Policy Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryPolicyServer.exe, Version: 5.0.2.15
    [ENV] BlackBerry Synchronization Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 5.0.2.12
    [ENV] BlackBerry Router: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 5.0.2.12
    [ENV] BlackBerry Controller: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 5.0.2.15
    [ENV] BlackBerry Alert: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 5.0.2.15
    [ENV] BlackBerry Attachment Service: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 5.0.2.14
    [ENV] Total number of requests for connections: 22
    [ENV] Number of waits for connections since service was started: 0
    [ENV] [DB] Database Schema Version: 5.0.2 <5.0.2010.05.19>
    [ENV] [DB] Connection String = Server=CRACKLEBERRY-2008R2\BLACKBERRY;Database=BESMgmt;Network=dbmssoc n;Trusted_Connection=Yes
    [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.4053; Provider Name = sqlncli.dll; Provider Friendly Name = Microsoft SQL Native Client; OLE DB Version = 02.80; Provider Version = 9.00.4035.00; Failover Partner =
    [CFG] BES failover mode is ACTIVE
    [CFG] Address Lookup is enabled
    [CFG] LDAP search is disabled, LDAP PIM search is disabled, LDAP ALP search is disabled
    [CFG] Using up to 10 external CDO Helpers in keep-alive mode
    [CFG] AddOwnerApptID is disabled
    [CFG] SetLocaleIDs is disabled
    [CFG] OTAFM hard-delete server support is disabled, rescans are 0x00
    [CFG] vCard conversion support has been enabled
    [CFG] GlobalRescan config: messaging:O, calendar:O, pim:O
    [CFG] EnableExceptionStackTrace is disabled
    [CFG] MAPI Encoding is 1
    BlackBerry Messaging Agent crackleberry Agent 1 failed to start. Error code 5305
    Stopping BlackBerry Mailbox Agent 1 for Server crackleberry
    [DIAG] EVENT=Register_thread, THREADID=0x17B0, THREADNAME="TimerThread"
    [DEBUG] EVENTMSG="TimerThread thread started"
    ExtUDPLogThread: Code on closing = 0
    [DIAG] EVENT=Unregister_thread, THREADID=0x1178, THREADNAME="ExtUDPLogThread"
    BlackBerry server terminated as it failed to shutdown in 40 seconds



    Any idea on why this might be failing

  2. #2
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    Default Service start order

    UPDATE:

    I also have tried the startup and shutdown service sequence, but when I start up the controller service, it automatically kicks up the remaining services, and then shuts them all down.

    When I start the controller service, the following start up (in that order I think)

    Mail Store Service
    Synchronization Service
    Policy Service

    Then these services stop with the controller service.

    I dont know if I am able to follow the guidelines on starting and stopping services when the controller services does these actions.

  3. #3
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    Default

    Perhaps repair of zcb connector will help (Add/Remove programs->focus on zcb connector)->Repair.

  4. #4
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    Smile Bang on! Thanks

    That worked a treat! I was baning my head against a wall for hours trying to figure why it wasn't working.

  5. #5
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    Default This works...

    This solution works... but why?

    Repairing the Zimbra BES connector each time the BlackBerry Controller fails to remain started is clearly a problem...


    Any permenant fixes for this?

  6. #6
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    Default

    Quote Originally Posted by scasperson View Post
    That worked a treat! I was baning my head against a wall for hours trying to figure why it wasn't working.
    WOW ... me too !
    thank !

  7. #7
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    Thumbs down

    OK, this is really serious problem..

    Zimbra didn't fix that issue on old connector, and didn't fix that on new one for BES express...

    WHY?!? - I spent today 3hrs for nothing.. All I had to do is repair connector..

    Why this happend after 1.5month of smooth run?


  8. #8
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    Could have been a Windows Update that caused a change in the ZCB DLLs. Its recommended to turn off Windows Updates. Not sure if this is official word, but after I apply Windows Updates (in a maintenance window of course) I update/repair ZCB, just in case.

  9. #9
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    Default

    the repair tipp worked for me to, but this canīt be the solution?

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