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Thread: Unable to add users into BES Express

  1. #1
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    Default Unable to add users into BES Express

    Hi to all....

    I'm configure BES Express to connect to Zimbra to use BlackBerry device. My environment is:

    - ZCS Version 6.0.8_GA_2661.NETWORK in a RedHat 64bits
    - Windows 2008 64bits Service Pack 2
    - ZimbraBESConnector-6.5.0_GA_2381_6.5.5391.0
    - Microsoft Outlook 2007 Service Pack 2

    - In zimbra administration I create a user called: besadmin@domain.com and is Global Administrator

    - I'm loggin with user besadmin@domain.com and create two profiles in outlook:
    BlackBerryServer_MailStoreProfile and BlackBerryServer with this configuration:

    Server Name: zcs.domain.com:7071
    Email Address: besadmin@domain.com
    Pasword: xxxxx

    In the profile I check box of security connection.

    - I create a domain (dcpromo) in my Windows 2K8 with the same domain's name (domain.com)

    And I install BES Express with the only error of MAPI who show in the Administrator Guide of ZCB 6.5 page 18.

    Once installed, I access to web administration of BES, and all is correct, but if I add new any user he don't show the users, he show the error:

    The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again

    My log of ZCS show:

    2010-11-02 10:57:26,109 INFO [btpool0-397://zcs.domain.com:7071/service/admin/soap//AuthRequest] [name=besadmin@zcs.domain.com;ip=x.x.x.x;ua=ZimbraC onnectorForBES/6.5.5391.0;] security - cmd=AdminAuth; account=BESAdmin@zcs.domain.com;

    2010-11-02 10:57:26,109 INFO [btpool0-397://zcs.domain.com:7071/service/admin/soap//AuthRequest] [name=besadmin@zcs.domain.com;ip=x.x.x.x;ua=ZimbraC onnectorForBES/6.5.5391.0;] security - cmd=Auth; account=besadmin@zcs.domain.com; protocol=soap;

    Another question: I open Outlook with any profile (BlackBerryServer_MailStoreProfile and BlackBerryServer), when I send/receive, he show errors..... this is normal ?

    I read the post http://www.zimbra.com/forums/zimbra-...r-express.html but don't solved my problem

    thanks in advance.

  2. #2
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    Perhaps setting mail mode to https will help: CLI zmtlsctl to set Web Server Mode - Zimbra :: Wiki

  3. #3
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    Thanks for the speed reply....

    I have 2 servers. Proxy Server and MailStore Server. The administration of ZCS is in the MailStore Server (port 7071), but the access to Web Services (to view the mail port 80 and 443) is in the Proxy and in this server is enabled http and https........

    Could this be the problem ?

  4. #4
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    As per zcb installation doc(on page 16), while configuring mail profiles, it is improtant to point them directly to the mailbox and not proxy. Also mailbox has to have port 443 open (mail mode set to 'https') for zcb to function prperly.

    http://files2.zimbra.com/website/doc...AdminGuide.pdf

    So if you pointed ZCB/BES to ZCS proxy, that may exoplain this issue.

  5. #5
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    I enable https in my MailStore to configure BES:

    Code:
    [zimbra@zcs root]$ zmtlsctl https
    Setting tls mode to https
    Updating /opt/zimbra/mailboxd/etc/jetty.xml.in...done.
    Updating /opt/zimbra/mailboxd/etc/service.web.xml.in...done.
    Updating /opt/zimbra/jetty/etc/zimbra.web.xml.in...done.
    Updating /opt/zimbra/jetty/etc/zimbraAdmin.web.xml.in...done.
    Updating PROTOCOL MODE in /opt/zimbra/mailboxd/etc/zimbra.web.xml.in...done.
    Enabling debug handler /opt/zimbra/mailboxd/etc/jetty.xml.in...done.
    Updating /opt/zimbra/cyrus-sasl/etc/saslauthd.conf.in...done.
    Rewriting config files for cyrus-sasl, webxml and mailboxd...done.
    Setting ldap config zimbraMailMode https for zcs.cadinor.com...done.
    
    [zimbra@zcs root]$ zmcontrol stop
    Host zcs.cadinor.com
    	Stopping stats...Done.
    	Stopping spell...Done.
    	Stopping snmp...Done.
    	Stopping archiving...Done.
    	Stopping antivirus...Done.
    	Stopping antispam...Done.
    	Stopping imapproxy...Done.
    	Stopping memcached...Done.
    	Stopping mailbox...Done.
    	Stopping convertd...Done.
    	Stopping logger...Done.
    	Stopping ldap...Done.
    
    [zimbra@zcs root]$ zmcontrol start
    Host zcs.cadinor.com
    	Starting ldap...Done.
    	Starting logger...Done.
    	Starting convertd...Done.
    	Starting mailbox...Done.
    	Starting snmp...Done.
    	Starting spell...Done.
    	Starting stats...Done.
    but don't enable Web access HTTPS:

    Code:
    [zimbra@zcs root]$ netstat -nlpt
    (Not all processes could be identified, non-owned process info
     will not be shown, you would have to be root to see it all.)
    Active Internet connections (only servers)
    Proto Recv-Q Send-Q Local Address               Foreign Address             State       PID/Program name   
    tcp        0      0 0.0.0.0:10050               0.0.0.0:*                   LISTEN      -                   
    tcp        0      0 10.111.15.2:389             0.0.0.0:*                   LISTEN      -                   
    tcp        0      0 127.0.0.1:10663             0.0.0.0:*                   LISTEN      25800/zmlogger: zmr 
    tcp        0      0 127.0.0.1:7306              0.0.0.0:*                   LISTEN      25916/mysqld        
    tcp        0      0 0.0.0.0:53                  0.0.0.0:*                   LISTEN      -                   
    tcp        0      0 :::7072                     :::*                        LISTEN      -                   
    tcp        0      0 :::7777                     :::*                        LISTEN      -                   
    tcp        0      0 :::7780                     :::*                        LISTEN      27964/httpd         
    tcp        0      0 :::5222                     :::*                        LISTEN      -                   
    tcp        0      0 :::5223                     :::*                        LISTEN      -                   
    tcp        0      0 :::7335                     :::*                        LISTEN      -                   
    tcp        0      0 :::7143                     :::*                        LISTEN      -                   
    tcp        0      0 :::7047                     :::*                        LISTEN      25705/httpd         
    tcp        0      0 :::7025                     :::*                        LISTEN      -                   
    tcp        0      0 :::5269                     :::*                        LISTEN      -                   
    tcp        0      0 :::53                       :::*                        LISTEN      -                   
    tcp        0      0 :::22                       :::*                        LISTEN      -                   
    tcp        0      0 :::7993                     :::*                        LISTEN      -                   
    tcp        0      0 :::8443                     :::*                        LISTEN      -                   
    tcp        0      0 :::10015                    :::*                        LISTEN      -                   
    tcp        0      0 :::7071                     :::*                        LISTEN      -
    When I enable HTTPS in the zimbra MailStorage, he don't work...... he enable HTTPS in the Proxy, and when I enable both (HTTPS/HTTP), he enable both in the proxy. I don't understand
    Last edited by MiguelPerez; 11-05-2010 at 12:19 AM.

  6. #6
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    sounds like you may need to open support case. (support@zimbra.com)

  7. #7
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    Quote Originally Posted by eugener View Post
    sounds like you may need to open support case. (support@zimbra.com)
    eugener, Same case for me?

    What's Up guys, I'm running:

    - Release 7.0.0_GA_3077.RHEL5_64_20110127190222 RHEL5_64 NETWORK
    - BESX_express_5.0.2
    - ZimbraBESConnector_7.0.0.114
    - Windows Server 2003 Enterprise Ed. SP2

    I followed the "Zimbra Connector for BlackBerry Enterprise Server Administrator’s Guide ZCB 7.0" with detail and careful, I get no errors during install process, and the problem "The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again." persist on any account from de ZCS server I try.

    In general:
    - The Windows Server resolves the ZCS FQDN with no problem.
    - zimbraMailMode is 'https' on ZCS server.
    - I ensured there is no firewall blocking anything between Windows and ZCS Servers.
    - I don't get any error on BES installation because I previously promoted my Windows Server to be a Domain Controller on a fresh install.
    - I have wait a reasonable time after BES installation, before try Creating Users in the BlackBerry Administration Service Web Interface.
    - I don't have any Proxy configuration

    On my mailbox.log, there is activity when "Adding Mail Profiles" (page 15 from the Guide):

    [btpool0-71://host.domain.com:7071/service/admin/soap//GetInfoRequest] [name=besadmin@domain.com;mid=132;ip=172.17.17.13;u a=ZimbraConnectorForBES/7.0.0.114;] soap - GetInfoRequest
    [btpool0-71://host.domain.com:7071/service/admin/soap//GetAccountInfoRequest] [name=besadmin@domain.com;mid=132;ip=172.17.17.13;u a=ZimbraConnectorForBES/7.0.0.114;] soap - GetAccountInfoRequest
    [btpool0-71://host.domain.com:7071/service/admin/soap//GetServerRequest] [name=besadmin@domain.com;mid=132;ip=172.17.17.13;u a=ZimbraConnectorForBES/7.0.0.114;] soap - GetServerRequest
    [btpool0-71://host.domain.com/service/soap/CheckLicenseRequest] [name=besadmin@domain.com;mid=132;ip=172.17.17.13;u a=ZimbraConnectorForBES/7.0.0.114;] soap - CheckLicenseRequest
    [btpool0-71://host.domain.com:7071/service/admin/soap//GetInfoRequest] [name=besadmin@domain.com;mid=132;ip=172.17.17.13;u a=ZimbraConnectorForBES/7.0.0.114;] soap - GetInfoRequest

    Also when "Starting Services for the first time (Preparing BlackBerry Administration Service for use) immediately before BES installation ends:

    [btpool0-70://host.domain.com/service/soap/CheckLicenseRequest] [name=besadmin@domain.com;mid=132;ip=172.17.17.13;u a=ZimbraConnectorForBES/7.0.0.114;] soap - CheckLicenseRequest
    [btpool0-70://host.domain.com:7071/service/admin/soap//GetInfoRequest] [name=besadmin@domain.com;mid=132;ip=172.17.17.13;u a=ZimbraConnectorForBES/7.0.0.114;] soap - GetInfoRequest
    [btpool0-70://host.domain.com:7071/service/admin/soap//GetAccountInfoRequest] [name=besadmin@domain.com;mid=132;ip=172.17.17.13;u a=ZimbraConnectorForBES/7.0.0.114;] soap - GetAccountInfoRequest

    But for instance, there is nothing on mailbox.log when I try "User > Create a user > Refresh available user list from company directory" from the BlackBerry Administration Service Web Interface.

    The magic "Once BES is installed and the BlackBerry Controller service is started, BES begins to synchronize the Global Address List (GAL)." never happens :-(

    Any suggestion?

    Greetings.
    - dgamez -

    Netnovation Vzla, S.A.
    Zimbra VAR

    Caracas - Venezuela

  8. #8
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    Default Unable to add users into BES Express Reply to Thread

    Dear Team,





    We have setting up zimbra mail server with given below environment.

    Zimbra Release 7.0.0_GA_3077.RHEL5_64_20110127190222 CentOS5_64 NETWORK edition trial mode.
    Multi Domain Configuration
    GAL: Internal
    Blackberry enterprise express edition 5.0.2
    Zimbra Connector for BB 6.5
    Outlook2007 SP2 with updates
    Updated Win2k3 SP3 with active directory

    As port 443 is working on zCS

    When we try to create a user on BES server, it throw an error “The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again." it seems that BES server is unable to see the GAL on Zimbra Server.


    We have checked a zimbra mail server log which is given below.

    2011-02-28 11:52:27,913 INFO [btpool0-21://zm.spectranet.in:7071/service/admin/soap//AdminWaitSetRequest] [name=besadmin@zm.
    spectranet.in; mid=43;ip=203.122.59.90;ua=ZimbraConnectorForBES/6.5.5403.2;] soap - AdminWaitSetRequest
    2011-02-28 11:52:43,659 INFO [MailboxPurge] [name=galsync@zm.citycom.in;mid=3;] purge - Purging messages. 2011-02-28 11:52:51,566 INFO [btpool0-21://zm.spectranet.in:7071/service/admin/soap//AdminWaitSetRequest] [name=besadmin@zm.
    spectranet.in;mid=43;ip=203.122.59.90;ua=ZimbraCon nectorForBES/6.5.5403.2;] soap - AdminWaitSetRequest 2011-02-28 11:53:02,806 INFO [Timer-Zimbra] [] session - WaitSet sweeper: 1 active WaitSets (1 accounts) - 1 sets with block
    ed callbacks

    We request you to kindly assist me ASAP so that we could live the same.

  9. #9
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    Most likely you are running into the ZCB licensing issue. Starting from ZCS 7, ZCB uses 'MAPI accounts limit' instead of 'Mobile accounts Limit' to determmine validity of license. The following bug has been opened to correct the issue:

    https://bugzilla.zimbra.com/show_bug.cgi?id=57250

    As a workaround until above bug is fixed, please make sure that you have atleast one 'MAPI accounts' license for ZCB to function properly.

  10. #10
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    Default Unable to add users into BES Express

    we are using trial version and would like to know about enabling/installing MAPI a/c license in zimbra
    kindly suggest..??

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