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Thread: ZimbraNE 6 & BESX Failed to activate Users

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  1. #1
    Join Date
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    Wink ZimbraNE 6 & BESX Failed to activate Users

    Hi Everyone,

    Need ur help in my first post...We are having Problem to activate users in BESX.

    Spec:
    OS: Windows2008 SP2
    BES express : 5.0.2
    zimbra BES Connector : 6.5.0
    Outlook 2007
    zimbra NE - 6.0.10

    We installed sucessfully followed by zimbra admin guide "http://www.zimbra.com/downloads/zcb-downloads.html"

    As per the document, we created the zimbra admin account and Mail profiles as "besadmin@bb.aiyoyo.com".

    The problem is, My blackerry curve is registered and send/receive email only in this admin accoount, that is besadmin@bb.aiyoyo.com.
    Other users accounts in this domain can 't registered and activated.

    Note:
    * Checked that the GAL is synced sucessfully with besx.we can able to see the zimbra users from BB Manager.
    * Checked All the BES Services are running.
    * While initializing the users through BBmanager we get a successful activation email sent to the users mailbox from " etp@etp3001.etp.ap.blackberry.net "
    but this mail is sits in the user Mail box, so that the handset times out and activation fails.
    *. Tested by Wipe-out the bb-handset.


    No error found in Mailbox.log
    ----------------------------
    2011-02-02 03:41:19,749 INFO [MailboxPurge] [name=bestest1@bb.aiyoyo.com;mid=177;] purge - Purging messages.

    2011-02-02 03:42:19,756 INFO [MailboxPurge] [name=bestest2@bb.aiyoyo.com;mid=178;] purge - Purging messages.

    2011-02-02 03:43:19,768 INFO [MailboxPurge] [name=bestest5@bb.aiyoyo.com;mid=180;] purge - Purging messages.

    2011-02-02 03:44:19,784 INFO [MailboxPurge] [name=new_besadmin@bb.aiyoyo.com;mid=181;] purge - Purging messages.
    2011-02-02 03:46:50,340 INFO [btpool0-19://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest
    2011-02-02 03:47:20,050 INFO [MailboxPurge] [name=admin@zimbratest.com;mid=163;] purge - Purging messages.
    2011-02-02 03:48:20,109 INFO [MailboxPurge] [name=besadmin@bb.aiyoyo.com;mid=165;] purge - Purging messages.
    2011-02-02 03:48:41,881 INFO [btpool0-24://10.10.11.30:7071/service/admin/soap//AuthRequest] [ip=10.10.11.85;ua=ZimbraConnectorForBES/6.5.5394.1;] soap - AuthRequest
    2011-02-02 03:48:41,893 INFO [btpool0-24://10.10.11.30:8443/service/soap/CheckLicenseRequest] [name=besadmin@bb.aiyoyo.com;mid=165;ip=10.10.11.85 ;ua=ZimbraConnectorForBES/6.5.5394.1;] soap - CheckLicenseRequest
    2011-02-02 03:48:41,899 INFO [btpool0-24://10.10.11.30:7071/service/admin/soap//GetInfoRequest] [name=besadmin@bb.aiyoyo.com;mid=165;ip=10.10.11.85 ;ua=ZimbraConnectorForBES/6.5.5394.1;] soap - GetInfoRequest.
    ----------------------------------------------------

    Thanks for your help,

  2. #2
    smanivannan2002 Guest

    Default

    Hi All,
    Any help on this Post...

    Thanks
    Last edited by smanivannan2002; 02-09-2011 at 11:34 PM.

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by smanivannan2002 View Post
    Any help on my Post...
    Which post would that be? You haven't actually asked anything.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    smanivannan2002 Guest

    Default

    "The problem is, My blackerry curve is registered and send/receive email only in this admin accoount, that is besadmin@bb.aiyoyo.com.
    Other users accounts in this domain can 't registered and activated."

    Please advice...

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