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Thread: Filters

  1. #1
    Join Date
    Apr 2006
    Rep Power

    Default Filters

    I am getting complaints from one user not receiving some of his emails on the bb. I have checked the MAGT log and alas, some of his emails get filtered.
    [30247] (09/12 22:27:40.201):{0xB5C} Server stats - Msgs: Forwarded 3441, Sent 237, Pending 5, Expired 0, Filtered 9, Forwarded/Min 0, Sent/Min 0
    I tried to check his filter rules on the bb admin service, but I ran into "The enablement process has not completed. Once complete, the redirection folders will be available." message on User / Messaging Config > Default Config / E-mail.
    Apparently, the besadmin service account has insufficient privileges on the mailserver. (KB02276) Any idea how to resolve this? A way to erase all bes filters would be an acceptable quickfix at this point. 10QIA.

  2. #2
    Join Date
    Apr 2006
    Rep Power


    On the device, under Messages / Options / Email Filters I have this:
    [x] "If no filters apply, send email to handheld:"

    *** No Filters ***

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