Hi, I had the same issue. However, when I tried to use "ZCOLogCtl.exe" at "C:\Program Files (x86)\Common Files\System\MSMAPI\1033" and press the "forcesync" button, the recent added/removed user will get updated. But it still require to force BES to "re-read" by pressing the link "Refresh available user list from company directory".
Is there any way to automate/schedule the process? Or is there a better to force the sync occur automatically?
Release 7.1.4_GA_2555.RHEL6_64_20120105094634 CentOSUNKNOWN_64 NETWORK edition.