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Thread: Not all GAL entries in Outlook!

  1. #1
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    Default Not all GAL entries in Outlook!

    Hi,

    I'm currently testing Outlook connector. It works really great!!

    But, I'm here because I have a little problem with GAL access from Outlook.
    In fact, the Zimbra GAL from Outlook is incomplete, only the x first entries are displayed (I don't know how many).
    This is a little bit annoying because I can't add a shared calendar from a person that isn't is this list. Also, I can't find a GAL contact not in the list.

    The problem is that Outlook doesn't search directly into Zimbra GAL on Zimbra server (maybe for offline access), but in a truncated GAL copy. I can't find where to configure the limit!

    Am I the only person with this problem?
    Is it possible to correct it?

    Thanks!
    Lionel

    Zimbra Network Edition 4.5.6 on CentOS 5
    Outlook connector 4.5.6

  2. #2
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    Bonjour & bienvenue.

    You can force a GAL sync within Outlook : go in the "Envoyer/Recevoir" menu and select "Mettre jour la liste d'adresse globale".

    Once you've synced, can you try a search ?

  3. #3
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    Quote Originally Posted by Klug View Post
    Bonjour & bienvenue.

    You can force a GAL sync within Outlook : go in the "Envoyer/Recevoir" menu and select "Mettre jour la liste d'adresse globale".

    Once you've synced, can you try a search ?

    Bonjour!!

    Thank you for your answer!

    I've already tried this action with no success... I did it again, same problem.
    A search only works if a contact is in the truncated list.

    Lionel

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    Bon...

    My own GAL is short (2 users and a couple aliases), I can not do some extended testing.

    Are you using an internal or external GAL ?

    Did you try to search for "." (that should list all users in GAL) ?

    Did you try the same tests from the WebUI (just to be sure the "bug" is in the ZCO) ?

  5. #5
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    We have customers using ZCO with GALs containing 30K+ entries synchronizing properly. We fully expect all items be be downloaded and available.

    What version of the connector/server are you using?
    How is the GAL configured on the server side?

    To diagnose:
    Enable ZCO logging, restart outlook, refresh the gal, shutdown outlook and attach the logs.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  6. #6
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    Hi,

    My GAL is more important!
    I'm using an external GAL (linked to an external LDAP server).

    From WebUI, it works very well, I can see all the GAL...

    Are you sure for "."? In outlook??

    Thanks!
    Lionel

  7. #7
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    Quote Originally Posted by sam View Post
    We have customers using ZCO with GALs containing 30K+ entries synchronizing properly. We fully expect all items be be downloaded and available.

    What version of the connector/server are you using?
    How is the GAL configured on the server side?

    To diagnose:
    Enable ZCO logging, restart outlook, refresh the gal, shutdown outlook and attach the logs.
    I've tested with version 4.5.288 et 4.5.301 (found in Pre-download section on Zimbra portal). Same problem with both versions.

    On server side, the GAL is connected to an external LDAP server.
    - LAG mode : external
    - Max results : I've just tried to change this value to 10000, and I don't have more entries in Outlook GAL...

    You can find ZCO log in attachment...

    Thanks
    Lionel
    Last edited by Lionel; 08-03-2007 at 09:07 AM.

  8. #8
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    The issue relies in the "external GAL", I've seen it elsewhere yesterday.

    Here for example, someone with the same problem (with Zimbra 4.5.3) : http://www.zimbra.com/forums/adminis...rch-issue.html

    Lionel, what external GAL are you using (LDAP, AD, stg else) ?
    What are the search/filter parameters you've used while setting up the external GAL ?
    Last edited by Klug; 08-02-2007 at 03:00 AM.

  9. #9
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    Quote Originally Posted by Klug View Post
    The issue relies in the "external GAL", I've seen it elsewhere yesterday.

    Here for example, someone with the same problem (with Zimbra 4.5.3) : http://www.zimbra.com/forums/adminis...rch-issue.html

    Lionel, what external GAL are you using (LDAP, AD, stg else) ?
    What are the search/filter parameters you've used while setting up the external GAL ?
    I'm using LDAP external GAL.

    Here my GAL config :
    LAG mode: Externe
    Max results : 10000 (an unsuccessful test )
    Server type : LDAP
    LDAP filter:
    (&(|(cn=*%s*)(sn=*%s*)(givenName=*%s*)(mail=*%s* )) (objectclass=inetOrgPerson)))
    Autocomplete :
    (|(cn=%s*)(sn=%s*)(givenName=%s*)(mail=%s*))

  10. #10
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    Just looked at your ZCO log and I don't see the SyncGalResponse. You must enable http tracing in the log, then run through the steps and post a new log.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

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