Page 1 of 2 12 LastLast
Results 1 to 10 of 18

Thread: Error Installing Outlook Connector

  1. #1
    Join Date
    Aug 2007
    Posts
    5
    Rep Power
    8

    Default Error Installing Outlook Connector

    I've run into an error installing the connector.
    I'm using ZimbraOlkConnector-4.5.6_GA_1023_4.5.288.msi on Windows XP / Outlook 2007

    The installer goes most of the way through and then terminates with "The installer was interrupted before ZCS Connector for Outlook could be installed."

    I ran the installer with msiexec ZimbraOlk... /l log.txt
    Notice that it fails while creating the default Zimbra profile.

    CA LOG: Entering CreateZimbraProfile.
    CA LOG: Opened existingregistry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps.
    CA LOG: Registry msiexec.exe does not exist, creating new.
    CA LOG: Profile Zimbra does not exist.
    CA LOG: Using profile name Zimbra.
    CA LOG: Failed to configure message service, hr = 0x80040605.
    CA LOG: Leaving CreateZimbraProfile.
    CA LOG: Failed to create Zimbra profile, hr = 0x80040605.
    CA LOG: Leaving CreateDefaultProfile.


    It looks similar to this issue
    http://www.zimbra.com/forums/outlook...connector.html
    but my MAPISVC file seems fine, I tried a file from another (working) machine to no avail.

    I also noticed this bug
    Bug 18635 - Connector installation failed.
    which references the same problem, so I downloaded and installed
    ZimbraOlkConnector-4.5.7_GA_1140_4.5.324.msi
    and got the same result.



    Here is the full log for reference.

    === Logging started: 8/21/2007 19:19:46 ===
    Action 19:19:46: INSTALL.
    Action start 19:19:46: INSTALL.
    Action 19:19:46: FindRelatedProducts. Searching for related applications
    Action start 19:19:46: FindRelatedProducts.
    Action ended 19:19:46: FindRelatedProducts. Return value 1.
    Action 19:19:46: ValidateProductID.
    Action start 19:19:46: ValidateProductID.
    Action ended 19:19:46: ValidateProductID. Return value 1.
    Action 19:19:46: DIRCA_TARGETDIR.
    Action start 19:19:46: DIRCA_TARGETDIR.
    Action ended 19:19:46: DIRCA_TARGETDIR. Return value 1.
    Action 19:19:46: CostInitialize. Computing space requirements
    Action start 19:19:46: CostInitialize.
    Action ended 19:19:46: CostInitialize. Return value 1.
    Action 19:19:46: FileCost. Computing space requirements
    Action start 19:19:46: FileCost.
    Action ended 19:19:46: FileCost. Return value 1.
    Action 19:19:46: IsolateComponents.
    Action start 19:19:46: IsolateComponents.
    Action ended 19:19:46: IsolateComponents. Return value 0.
    Action 19:19:46: CostFinalize. Computing space requirements
    Action start 19:19:46: CostFinalize.
    Action ended 19:19:46: CostFinalize. Return value 1.
    Action 19:19:46: WelcomeForm.
    Action start 19:19:46: WelcomeForm.
    Info 2898. VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783 400, MS Sans Serif, 0
    Info 2898. VSI_MS_Sans_Serif16.0_1_0, MS Sans Serif, 0
    Action 19:19:46: WelcomeForm. Dialog created
    Action 19:19:49: LicenseAgreementForm. Dialog created
    Action 19:19:51: ConfirmInstallForm. Dialog created
    Action ended 19:19:52: WelcomeForm. Return value 1.
    Action 19:19:52: ProgressForm.
    Action start 19:19:52: ProgressForm.
    Action 19:19:52: ProgressForm. Dialog created
    Action ended 19:19:52: ProgressForm. Return value 1.
    Action 19:19:52: MigrateFeatureStates. Migrating feature states from related applications
    Action start 19:19:52: MigrateFeatureStates.
    Action ended 19:19:52: MigrateFeatureStates. Return value 0.
    Action 19:19:52: ExecuteAction.
    Action start 19:19:52: ExecuteAction.
    Action 19:19:52: INSTALL.
    Action start 19:19:52: INSTALL.
    Action 19:19:52: DetectOutlookVersionCA.
    Action start 19:19:52: DetectOutlookVersionCA.
    CA LOG: Entering CheckOLInstalled.
    CA LOG: Entering GetOutlookVersion.
    CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.12.
    CA LOG: Outlook Major Version = 12l.
    CA LOG: Failed to get outlook minor version, continuing with major version only.
    CA LOG: Leaving GetOutlookVersion.
    CA LOG: UILevel = 5
    CA LOG: Leaving CheckOLInstalled.
    Action ended 19:19:52: DetectOutlookVersionCA. Return value 1.
    Action 19:19:52: DisableMeetingRegenerationKeyCA.
    Action start 19:19:52: DisableMeetingRegenerationKeyCA.
    CA LOG: Entering AddOLMeetingRegenerationKey.
    CA LOG: Leaving AddOLMeetingRegenerationKey
    Action ended 19:19:52: DisableMeetingRegenerationKeyCA. Return value 1.
    Action 19:19:52: AppSearch. Searching for installed applications
    Action start 19:19:52: AppSearch.
    Action ended 19:19:52: AppSearch. Return value 0.
    Action 19:19:52: LaunchConditions. Evaluating launch conditions
    Action start 19:19:52: LaunchConditions.
    Action ended 19:19:52: LaunchConditions. Return value 0.
    Action 19:19:52: InstallCA.
    Action start 19:19:52: InstallCA.
    CA LOG: Entering InstallCA.
    CA LOG: UILevel = 5
    CA LOG: Entering GetMAPISvcPath.
    CA LOG: mapistub.dll path - C:\WINDOWS\system32\mapistub.dll.
    CA LOG: Got path for mapisvc using MSIComponentID
    CA LOG: mapisvc.inf full path - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
    CA LOG: mapisvc.inf path - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033.
    CA LOG: Leaving GetMAPISvcPath.
    CA LOG: Leaving InstallCA.
    Action ended 19:19:53: InstallCA. Return value 1.
    Action 19:19:53: FindRelatedProducts. Searching for related applications
    Action start 19:19:53: FindRelatedProducts.
    Action ended 19:19:53: FindRelatedProducts. Return value 0.
    Action 19:19:53: ValidateProductID.
    Action start 19:19:53: ValidateProductID.
    Action ended 19:19:53: ValidateProductID. Return value 1.
    Action 19:19:53: CostInitialize. Computing space requirements
    Action start 19:19:53: CostInitialize.
    Action ended 19:19:53: CostInitialize. Return value 1.
    Action 19:19:53: FileCost. Computing space requirements
    Action start 19:19:53: FileCost.
    Action ended 19:19:53: FileCost. Return value 1.
    Action 19:19:53: CostFinalize. Computing space requirements
    Action start 19:19:53: CostFinalize.
    Action ended 19:19:53: CostFinalize. Return value 1.
    Action 19:19:53: MigrateFeatureStates. Migrating feature states from related applications
    Action start 19:19:53: MigrateFeatureStates.
    Action ended 19:19:53: MigrateFeatureStates. Return value 0.
    Action 19:19:53: InstallValidate. Validating install
    Action start 19:19:53: InstallValidate.
    Action ended 19:19:53: InstallValidate. Return value 1.
    Action 19:19:53: InstallInitialize.
    Action start 19:19:53: InstallInitialize.
    Action ended 19:19:53: InstallInitialize. Return value 1.
    Action 19:19:53: RemoveExistingProducts. Removing applications
    Action start 19:19:53: RemoveExistingProducts.
    Action ended 19:19:53: RemoveExistingProducts. Return value 1.
    Action 19:19:53: ProcessComponents. Updating component registration
    Action start 19:19:53: ProcessComponents.
    Action 19:19:53: GenerateScript. Generating script operations for action:
    GenerateScript: Updating component registration
    Action ended 19:19:53: ProcessComponents. Return value 1.
    Action 19:19:53: UnpublishFeatures. Unpublishing Product Features
    Action start 19:19:53: UnpublishFeatures.
    Action ended 19:19:53: UnpublishFeatures. Return value 1.
    Action 19:19:53: RemoveFiles. Removing files
    Action start 19:19:53: RemoveFiles.
    Action ended 19:19:53: RemoveFiles. Return value 0.
    Action 19:19:53: InstallFiles. Copying new files
    Action start 19:19:53: InstallFiles.
    InstallFiles: File: Copying new files, Directory: , Size:
    Action ended 19:19:53: InstallFiles. Return value 1.
    Action 19:19:53: WriteRegistryValues. Writing system registry values
    Action start 19:19:53: WriteRegistryValues.
    WriteRegistryValues: Key: Writing system registry values, Name: , Value:
    Action ended 19:19:53: WriteRegistryValues. Return value 1.
    Action 19:19:53: RegisterUser. Registering user
    Action start 19:19:53: RegisterUser.
    Action ended 19:19:53: RegisterUser. Return value 1.
    Action 19:19:53: RegisterProduct. Registering product
    Action start 19:19:53: RegisterProduct.
    RegisterProduct: Registering product
    Action ended 19:19:53: RegisterProduct. Return value 1.
    Action 19:19:53: PublishFeatures. Publishing Product Features
    Action start 19:19:53: PublishFeatures.
    PublishFeatures: Feature: Publishing Product Features
    Action ended 19:19:53: PublishFeatures. Return value 1.
    Action 19:19:53: PublishProduct. Publishing product information
    Action start 19:19:53: PublishProduct.
    PublishProduct:
    Action ended 19:19:53: PublishProduct. Return value 1.
    Action 19:19:53: InstallFinalize.
    Action start 19:19:53: InstallFinalize.
    Action 19:19:53: ProcessComponents. Updating component registration
    1: {0D68A6C9-BCF3-451E-8C26-3CC9CB73D0DE} 2: {7FD002D0-524F-B594-0A72-E26EA8586785} 3: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSXP32.dll
    Action 19:19:53: InstallFiles. Copying new files
    InstallFiles: File: LSMSXP32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 430080
    InstallFiles: File: LSLIB32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 1613824
    InstallFiles: File: LSMSABP32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 245760
    InstallFiles: File: LSMSCFG32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 385024
    InstallFiles: File: LSMSSP32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 1642496
    InstallFiles: File: LSMSUTIL32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 778240
    InstallFiles: File: LSMIME32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 638976
    InstallFiles: File: SharingAddin.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 1085440
    InstallFiles: File: ZCOLogCtl.exe, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 1576960
    Action 19:19:53: WriteRegistryValues. Writing system registry values
    WriteRegistryValues: Key: \Software\Zimbra, Name: ZimbraServerName, Value:
    WriteRegistryValues: Key: \Software\Zimbra, Name: ZimbraServerPort, Value: #80
    WriteRegistryValues: Key: \Software\Zimbra, Name: ZimbraConnectionMethod, Value: #0
    WriteRegistryValues: Key: \Software\Zimbra, Name: ZimbraZDBFolder, Value:
    WriteRegistryValues: Key: \Software\Zimbra\Logging, Name: Enabled, Value: #0
    WriteRegistryValues: Key: \Software\Zimbra\Logging, Name: FileName, Value: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\zco.log
    WriteRegistryValues: Key: \Software\Zimbra\Logging, Name: MaxMB, Value: #10
    WriteRegistryValues: Key: \Software\Zimbra\Connection, Name: ConnectTimeout, Value: #60000
    WriteRegistryValues: Key: \Software\Zimbra\Connection, Name: SendTimeout, Value: #60000
    WriteRegistryValues: Key: \Software\Zimbra\Connection, Name: ReceiveTimeout, Value: #60000
    WriteRegistryValues: Key: \Software\Zimbra\Connection, Name: OptionReceiveTimeout, Value: #60000
    Action 19:19:53: RegisterProduct. Registering product
    RegisterProduct: {0D68A6C9-BCF3-451E-8C26-3CC9CB73D0DE}
    Action 19:19:54: PublishFeatures. Publishing Product Features
    PublishFeatures: Feature: ZimbraMAPIProvider
    Action 19:19:54: PublishProduct. Publishing product information
    1: zimbra.ico
    1: {0D68A6C9-BCF3-451E-8C26-3CC9CB73D0DE}
    Action 19:19:54: RollbackCleanup. Removing backup files
    Action ended 19:19:54: InstallFinalize. Return value 1.
    Action 19:19:54: CreateINFEntriesCA.
    Action start 19:19:54: CreateINFEntriesCA.
    CA LOG: Entering CreateINFEntries.
    CA LOG: TARGETDIR - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\.
    CA LOG: Directory count = 1.
    CA LOG: Directory - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\\..\1033\Mapisvc.inf.
    CA LOG: Entering WriteToInf.
    CA LOG: Leaving WriteToInf.
    CA LOG: Leaving CreateINFEntries.
    Action ended 19:19:54: CreateINFEntriesCA. Return value 1.
    Action 19:19:54: CopyZimbraDLLCA.
    Action start 19:19:54: CopyZimbraDLLCA.
    CA LOG: Entering CopyZimbraFiles.
    CA LOG: TARGETDIR - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\.
    CA LOG: Parent directory - C:\Program Files\Common Files\SYSTEM\MSMAPI\.
    CA LOG: Directory count = 1.
    CA LOG: Entering GetOutlookVersion.
    CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.12.
    CA LOG: Outlook Major Version = 12l.
    CA LOG: Failed to get outlook minor version, continuing with major version only.
    CA LOG: Leaving GetOutlookVersion.
    CA LOG: Outlook 2007 is installed. Changing target directories to system directory.
    CA LOG: Leaving CopyZimbraFiles.
    Action ended 19:19:55: CopyZimbraDLLCA. Return value 1.
    Action 19:19:55: CreateDefaultProfileCA.
    Action start 19:19:55: CreateDefaultProfileCA.
    CA LOG: Entering CreateDefaultProfile.
    CA LOG: AccountName - Zimbra.
    CA LOG: ZimbraServerPort = 80l.
    CA LOG: ZimbraConnectionMethod = 0l.
    CA LOG: ZimbraServerName = .
    CA LOG: Entering CreateZimbraProfile.
    CA LOG: Opened existingregistry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps.
    CA LOG: Registry msiexec.exe does not exist, creating new.
    CA LOG: Profile Zimbra does not exist.
    CA LOG: Using profile name Zimbra.
    CA LOG: Failed to configure message service, hr = 0x80040605.
    CA LOG: Leaving CreateZimbraProfile.
    CA LOG: Failed to create Zimbra profile, hr = 0x80040605.
    CA LOG: Leaving CreateDefaultProfile.
    Action ended 19:19:55: CreateDefaultProfileCA. Return value 3.
    Action ended 19:19:55: INSTALL. Return value 3.
    Action ended 19:19:55: ExecuteAction. Return value 3.
    Action 19:19:55: FatalErrorForm.
    Action start 19:19:55: FatalErrorForm.
    Action 19:19:55: FatalErrorForm. Dialog created
    Action ended 19:19:57: FatalErrorForm. Return value 1.
    Action ended 19:19:57: INSTALL. Return value 3.
    === Logging stopped: 8/21/2007 19:19:57 ===
    MSI (c) (14:9C) [19:19:57:140]: Product: ZCS Connector for Outlook -- Installation failed.

  2. #2
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default ZCO Install errors

    This error (80040605) is MAPI_E_NOT_INITIALIZED. Is it possible you have old versions of dlls like MSMAPI32.DLL? Just curious -- what is the version of that file (in same directory as MAPISVC.INF)

  3. #3
    Join Date
    Aug 2007
    Posts
    5
    Rep Power
    8

    Default

    Thanks for the reply,
    MSMAPI32.dll file version: 12.0.4518.1014

  4. #4
    Join Date
    Aug 2006
    Posts
    126
    Rep Power
    9

    Default

    It seems that is maybe new installer bug. Fill free to fill it.
    The problem is Outlook 2007.
    I suppose that installer fails to load provider dll and cannot configure the MAPI service.
    Try to workaround this issue adding
    C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\
    directory to the environment PATH variable.
    Regards
    Henry

  5. #5
    Join Date
    Aug 2007
    Posts
    5
    Rep Power
    8

    Default

    Thanks for the path variable idea, it actually made a difference, though the install still doesn't complete.

    Now the error is

    CA LOG: Using profile name Zimbra.
    CA LOG: Failed to configure message service, hr = 0x8004011c.
    CA LOG: Leaving CreateZimbraProfile.
    CA LOG: Failed to create Zimbra profile, hr = 0x8004011c.
    CA LOG: Leaving CreateDefaultProfile.

    I googled for that and apparently its MAPI_E_UNCONFIGURED, which unfortunately gave me no clues.

    I don't know if it helps, but I am now able to manually setup an Outlook profile with the zimbra connector, though as soon as I try to do a Send/Receive it fails with
    'Zimbra - Sending and Receiving' reported error (0x8004010F): 'The operation failed. An object cannot be found.'

    I'll gladly file a bug if that will help, though I'm not familiar with the process. Can you point me in the right direction?

  6. #6
    Join Date
    Aug 2006
    Posts
    126
    Rep Power
    9

    Default

    Can you enable ZCO debug logging. Get logs and send me to henry@zimbra.com?
    Quote Originally Posted by DanO View Post
    I don't know if it helps, but I am now able to manually setup an Outlook profile with the zimbra connector, though as soon as I try to do a Send/Receive it fails with
    'Zimbra - Sending and Receiving' reported error (0x8004010F): 'The operation failed. An object cannot be found.'
    Regards
    Henry

  7. #7
    Join Date
    Aug 2007
    Posts
    6
    Rep Power
    8

    Default Error Installing Outlook Connector

    Hi Henry

    Has there been any updates on this problem, I have been getting the same issue with some users.

    Thanks

  8. #8
    Join Date
    Aug 2006
    Posts
    126
    Rep Power
    9

    Default

    Quote Originally Posted by Burnard View Post
    Has there been any updates on this problem, I have been getting the same issue with some users.
    The same problem means:
    1. The same configuration (Outlook 2007/Windows XP)
    2. The same errors in the log file

    ?

    if not please get more information.
    Regards
    Henry

  9. #9
    Join Date
    Aug 2007
    Posts
    6
    Rep Power
    8

    Default

    Hi Henry

    Installing keeps failing, and the system is Outlook2007/XP, I have requested the install logs from the user and I'll upload it once I have gotten it.

    Also, Its impossible to install the connector from scratch, meaning previous connector has been uninstalled.
    But, if you update the old connector with the new connector, it then installs, but keeps crashing Outlook.

  10. #10
    Join Date
    Aug 2007
    Posts
    6
    Rep Power
    8

    Default

    Hi Henry

    Here are two logs created from msiexec

    The "First Log" is the interrupted error, which forces you to close the installer

    The "Second Log" is re-running the connector which allows for a repair installation, this closes with no error's and a "Successfull install" but the connecter still does not appear to be installed.

Similar Threads

  1. Errors installing Outlook Connector
    By Tim G in forum Zimbra Connector for Outlook
    Replies: 57
    Last Post: 05-05-2011, 02:27 PM
  2. Dynamics AX and Outlook Connector
    By area in forum Zimbra Connector for Outlook
    Replies: 1
    Last Post: 05-15-2007, 11:15 AM
  3. Outlook connector sync errors on 4.5.1
    By russgalleywood in forum Zimbra Connector for Outlook
    Replies: 10
    Last Post: 02-26-2007, 09:38 AM
  4. Outlook connector sync fails for shared calendar -- release 4.03GA
    By nyamada in forum Zimbra Connector for Outlook
    Replies: 13
    Last Post: 11-21-2006, 01:16 PM
  5. Activesync w/ Outlook Connector Kills Outlook
    By jnetman1 in forum Administrators
    Replies: 4
    Last Post: 04-27-2006, 11:58 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •