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Thread: Error Installing Outlook Connector

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  1. #1
    Join Date
    Aug 2007
    Posts
    5
    Rep Power
    8

    Default Error Installing Outlook Connector

    I've run into an error installing the connector.
    I'm using ZimbraOlkConnector-4.5.6_GA_1023_4.5.288.msi on Windows XP / Outlook 2007

    The installer goes most of the way through and then terminates with "The installer was interrupted before ZCS Connector for Outlook could be installed."

    I ran the installer with msiexec ZimbraOlk... /l log.txt
    Notice that it fails while creating the default Zimbra profile.

    CA LOG: Entering CreateZimbraProfile.
    CA LOG: Opened existingregistry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps.
    CA LOG: Registry msiexec.exe does not exist, creating new.
    CA LOG: Profile Zimbra does not exist.
    CA LOG: Using profile name Zimbra.
    CA LOG: Failed to configure message service, hr = 0x80040605.
    CA LOG: Leaving CreateZimbraProfile.
    CA LOG: Failed to create Zimbra profile, hr = 0x80040605.
    CA LOG: Leaving CreateDefaultProfile.


    It looks similar to this issue
    http://www.zimbra.com/forums/outlook...connector.html
    but my MAPISVC file seems fine, I tried a file from another (working) machine to no avail.

    I also noticed this bug
    Bug 18635 - Connector installation failed.
    which references the same problem, so I downloaded and installed
    ZimbraOlkConnector-4.5.7_GA_1140_4.5.324.msi
    and got the same result.



    Here is the full log for reference.

    === Logging started: 8/21/2007 19:19:46 ===
    Action 19:19:46: INSTALL.
    Action start 19:19:46: INSTALL.
    Action 19:19:46: FindRelatedProducts. Searching for related applications
    Action start 19:19:46: FindRelatedProducts.
    Action ended 19:19:46: FindRelatedProducts. Return value 1.
    Action 19:19:46: ValidateProductID.
    Action start 19:19:46: ValidateProductID.
    Action ended 19:19:46: ValidateProductID. Return value 1.
    Action 19:19:46: DIRCA_TARGETDIR.
    Action start 19:19:46: DIRCA_TARGETDIR.
    Action ended 19:19:46: DIRCA_TARGETDIR. Return value 1.
    Action 19:19:46: CostInitialize. Computing space requirements
    Action start 19:19:46: CostInitialize.
    Action ended 19:19:46: CostInitialize. Return value 1.
    Action 19:19:46: FileCost. Computing space requirements
    Action start 19:19:46: FileCost.
    Action ended 19:19:46: FileCost. Return value 1.
    Action 19:19:46: IsolateComponents.
    Action start 19:19:46: IsolateComponents.
    Action ended 19:19:46: IsolateComponents. Return value 0.
    Action 19:19:46: CostFinalize. Computing space requirements
    Action start 19:19:46: CostFinalize.
    Action ended 19:19:46: CostFinalize. Return value 1.
    Action 19:19:46: WelcomeForm.
    Action start 19:19:46: WelcomeForm.
    Info 2898. VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783 400, MS Sans Serif, 0
    Info 2898. VSI_MS_Sans_Serif16.0_1_0, MS Sans Serif, 0
    Action 19:19:46: WelcomeForm. Dialog created
    Action 19:19:49: LicenseAgreementForm. Dialog created
    Action 19:19:51: ConfirmInstallForm. Dialog created
    Action ended 19:19:52: WelcomeForm. Return value 1.
    Action 19:19:52: ProgressForm.
    Action start 19:19:52: ProgressForm.
    Action 19:19:52: ProgressForm. Dialog created
    Action ended 19:19:52: ProgressForm. Return value 1.
    Action 19:19:52: MigrateFeatureStates. Migrating feature states from related applications
    Action start 19:19:52: MigrateFeatureStates.
    Action ended 19:19:52: MigrateFeatureStates. Return value 0.
    Action 19:19:52: ExecuteAction.
    Action start 19:19:52: ExecuteAction.
    Action 19:19:52: INSTALL.
    Action start 19:19:52: INSTALL.
    Action 19:19:52: DetectOutlookVersionCA.
    Action start 19:19:52: DetectOutlookVersionCA.
    CA LOG: Entering CheckOLInstalled.
    CA LOG: Entering GetOutlookVersion.
    CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.12.
    CA LOG: Outlook Major Version = 12l.
    CA LOG: Failed to get outlook minor version, continuing with major version only.
    CA LOG: Leaving GetOutlookVersion.
    CA LOG: UILevel = 5
    CA LOG: Leaving CheckOLInstalled.
    Action ended 19:19:52: DetectOutlookVersionCA. Return value 1.
    Action 19:19:52: DisableMeetingRegenerationKeyCA.
    Action start 19:19:52: DisableMeetingRegenerationKeyCA.
    CA LOG: Entering AddOLMeetingRegenerationKey.
    CA LOG: Leaving AddOLMeetingRegenerationKey
    Action ended 19:19:52: DisableMeetingRegenerationKeyCA. Return value 1.
    Action 19:19:52: AppSearch. Searching for installed applications
    Action start 19:19:52: AppSearch.
    Action ended 19:19:52: AppSearch. Return value 0.
    Action 19:19:52: LaunchConditions. Evaluating launch conditions
    Action start 19:19:52: LaunchConditions.
    Action ended 19:19:52: LaunchConditions. Return value 0.
    Action 19:19:52: InstallCA.
    Action start 19:19:52: InstallCA.
    CA LOG: Entering InstallCA.
    CA LOG: UILevel = 5
    CA LOG: Entering GetMAPISvcPath.
    CA LOG: mapistub.dll path - C:\WINDOWS\system32\mapistub.dll.
    CA LOG: Got path for mapisvc using MSIComponentID
    CA LOG: mapisvc.inf full path - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
    CA LOG: mapisvc.inf path - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033.
    CA LOG: Leaving GetMAPISvcPath.
    CA LOG: Leaving InstallCA.
    Action ended 19:19:53: InstallCA. Return value 1.
    Action 19:19:53: FindRelatedProducts. Searching for related applications
    Action start 19:19:53: FindRelatedProducts.
    Action ended 19:19:53: FindRelatedProducts. Return value 0.
    Action 19:19:53: ValidateProductID.
    Action start 19:19:53: ValidateProductID.
    Action ended 19:19:53: ValidateProductID. Return value 1.
    Action 19:19:53: CostInitialize. Computing space requirements
    Action start 19:19:53: CostInitialize.
    Action ended 19:19:53: CostInitialize. Return value 1.
    Action 19:19:53: FileCost. Computing space requirements
    Action start 19:19:53: FileCost.
    Action ended 19:19:53: FileCost. Return value 1.
    Action 19:19:53: CostFinalize. Computing space requirements
    Action start 19:19:53: CostFinalize.
    Action ended 19:19:53: CostFinalize. Return value 1.
    Action 19:19:53: MigrateFeatureStates. Migrating feature states from related applications
    Action start 19:19:53: MigrateFeatureStates.
    Action ended 19:19:53: MigrateFeatureStates. Return value 0.
    Action 19:19:53: InstallValidate. Validating install
    Action start 19:19:53: InstallValidate.
    Action ended 19:19:53: InstallValidate. Return value 1.
    Action 19:19:53: InstallInitialize.
    Action start 19:19:53: InstallInitialize.
    Action ended 19:19:53: InstallInitialize. Return value 1.
    Action 19:19:53: RemoveExistingProducts. Removing applications
    Action start 19:19:53: RemoveExistingProducts.
    Action ended 19:19:53: RemoveExistingProducts. Return value 1.
    Action 19:19:53: ProcessComponents. Updating component registration
    Action start 19:19:53: ProcessComponents.
    Action 19:19:53: GenerateScript. Generating script operations for action:
    GenerateScript: Updating component registration
    Action ended 19:19:53: ProcessComponents. Return value 1.
    Action 19:19:53: UnpublishFeatures. Unpublishing Product Features
    Action start 19:19:53: UnpublishFeatures.
    Action ended 19:19:53: UnpublishFeatures. Return value 1.
    Action 19:19:53: RemoveFiles. Removing files
    Action start 19:19:53: RemoveFiles.
    Action ended 19:19:53: RemoveFiles. Return value 0.
    Action 19:19:53: InstallFiles. Copying new files
    Action start 19:19:53: InstallFiles.
    InstallFiles: File: Copying new files, Directory: , Size:
    Action ended 19:19:53: InstallFiles. Return value 1.
    Action 19:19:53: WriteRegistryValues. Writing system registry values
    Action start 19:19:53: WriteRegistryValues.
    WriteRegistryValues: Key: Writing system registry values, Name: , Value:
    Action ended 19:19:53: WriteRegistryValues. Return value 1.
    Action 19:19:53: RegisterUser. Registering user
    Action start 19:19:53: RegisterUser.
    Action ended 19:19:53: RegisterUser. Return value 1.
    Action 19:19:53: RegisterProduct. Registering product
    Action start 19:19:53: RegisterProduct.
    RegisterProduct: Registering product
    Action ended 19:19:53: RegisterProduct. Return value 1.
    Action 19:19:53: PublishFeatures. Publishing Product Features
    Action start 19:19:53: PublishFeatures.
    PublishFeatures: Feature: Publishing Product Features
    Action ended 19:19:53: PublishFeatures. Return value 1.
    Action 19:19:53: PublishProduct. Publishing product information
    Action start 19:19:53: PublishProduct.
    PublishProduct:
    Action ended 19:19:53: PublishProduct. Return value 1.
    Action 19:19:53: InstallFinalize.
    Action start 19:19:53: InstallFinalize.
    Action 19:19:53: ProcessComponents. Updating component registration
    1: {0D68A6C9-BCF3-451E-8C26-3CC9CB73D0DE} 2: {7FD002D0-524F-B594-0A72-E26EA8586785} 3: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSXP32.dll
    Action 19:19:53: InstallFiles. Copying new files
    InstallFiles: File: LSMSXP32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 430080
    InstallFiles: File: LSLIB32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 1613824
    InstallFiles: File: LSMSABP32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 245760
    InstallFiles: File: LSMSCFG32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 385024
    InstallFiles: File: LSMSSP32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 1642496
    InstallFiles: File: LSMSUTIL32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 778240
    InstallFiles: File: LSMIME32.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 638976
    InstallFiles: File: SharingAddin.dll, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 1085440
    InstallFiles: File: ZCOLogCtl.exe, Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\, Size: 1576960
    Action 19:19:53: WriteRegistryValues. Writing system registry values
    WriteRegistryValues: Key: \Software\Zimbra, Name: ZimbraServerName, Value:
    WriteRegistryValues: Key: \Software\Zimbra, Name: ZimbraServerPort, Value: #80
    WriteRegistryValues: Key: \Software\Zimbra, Name: ZimbraConnectionMethod, Value: #0
    WriteRegistryValues: Key: \Software\Zimbra, Name: ZimbraZDBFolder, Value:
    WriteRegistryValues: Key: \Software\Zimbra\Logging, Name: Enabled, Value: #0
    WriteRegistryValues: Key: \Software\Zimbra\Logging, Name: FileName, Value: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\zco.log
    WriteRegistryValues: Key: \Software\Zimbra\Logging, Name: MaxMB, Value: #10
    WriteRegistryValues: Key: \Software\Zimbra\Connection, Name: ConnectTimeout, Value: #60000
    WriteRegistryValues: Key: \Software\Zimbra\Connection, Name: SendTimeout, Value: #60000
    WriteRegistryValues: Key: \Software\Zimbra\Connection, Name: ReceiveTimeout, Value: #60000
    WriteRegistryValues: Key: \Software\Zimbra\Connection, Name: OptionReceiveTimeout, Value: #60000
    Action 19:19:53: RegisterProduct. Registering product
    RegisterProduct: {0D68A6C9-BCF3-451E-8C26-3CC9CB73D0DE}
    Action 19:19:54: PublishFeatures. Publishing Product Features
    PublishFeatures: Feature: ZimbraMAPIProvider
    Action 19:19:54: PublishProduct. Publishing product information
    1: zimbra.ico
    1: {0D68A6C9-BCF3-451E-8C26-3CC9CB73D0DE}
    Action 19:19:54: RollbackCleanup. Removing backup files
    Action ended 19:19:54: InstallFinalize. Return value 1.
    Action 19:19:54: CreateINFEntriesCA.
    Action start 19:19:54: CreateINFEntriesCA.
    CA LOG: Entering CreateINFEntries.
    CA LOG: TARGETDIR - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\.
    CA LOG: Directory count = 1.
    CA LOG: Directory - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\\..\1033\Mapisvc.inf.
    CA LOG: Entering WriteToInf.
    CA LOG: Leaving WriteToInf.
    CA LOG: Leaving CreateINFEntries.
    Action ended 19:19:54: CreateINFEntriesCA. Return value 1.
    Action 19:19:54: CopyZimbraDLLCA.
    Action start 19:19:54: CopyZimbraDLLCA.
    CA LOG: Entering CopyZimbraFiles.
    CA LOG: TARGETDIR - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\.
    CA LOG: Parent directory - C:\Program Files\Common Files\SYSTEM\MSMAPI\.
    CA LOG: Directory count = 1.
    CA LOG: Entering GetOutlookVersion.
    CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.12.
    CA LOG: Outlook Major Version = 12l.
    CA LOG: Failed to get outlook minor version, continuing with major version only.
    CA LOG: Leaving GetOutlookVersion.
    CA LOG: Outlook 2007 is installed. Changing target directories to system directory.
    CA LOG: Leaving CopyZimbraFiles.
    Action ended 19:19:55: CopyZimbraDLLCA. Return value 1.
    Action 19:19:55: CreateDefaultProfileCA.
    Action start 19:19:55: CreateDefaultProfileCA.
    CA LOG: Entering CreateDefaultProfile.
    CA LOG: AccountName - Zimbra.
    CA LOG: ZimbraServerPort = 80l.
    CA LOG: ZimbraConnectionMethod = 0l.
    CA LOG: ZimbraServerName = .
    CA LOG: Entering CreateZimbraProfile.
    CA LOG: Opened existingregistry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps.
    CA LOG: Registry msiexec.exe does not exist, creating new.
    CA LOG: Profile Zimbra does not exist.
    CA LOG: Using profile name Zimbra.
    CA LOG: Failed to configure message service, hr = 0x80040605.
    CA LOG: Leaving CreateZimbraProfile.
    CA LOG: Failed to create Zimbra profile, hr = 0x80040605.
    CA LOG: Leaving CreateDefaultProfile.
    Action ended 19:19:55: CreateDefaultProfileCA. Return value 3.
    Action ended 19:19:55: INSTALL. Return value 3.
    Action ended 19:19:55: ExecuteAction. Return value 3.
    Action 19:19:55: FatalErrorForm.
    Action start 19:19:55: FatalErrorForm.
    Action 19:19:55: FatalErrorForm. Dialog created
    Action ended 19:19:57: FatalErrorForm. Return value 1.
    Action ended 19:19:57: INSTALL. Return value 3.
    === Logging stopped: 8/21/2007 19:19:57 ===
    MSI (c) (14:9C) [19:19:57:140]: Product: ZCS Connector for Outlook -- Installation failed.

  2. #2
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default ZCO Install errors

    This error (80040605) is MAPI_E_NOT_INITIALIZED. Is it possible you have old versions of dlls like MSMAPI32.DLL? Just curious -- what is the version of that file (in same directory as MAPISVC.INF)

  3. #3
    Join Date
    Aug 2007
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    Default

    Thanks for the reply,
    MSMAPI32.dll file version: 12.0.4518.1014

  4. #4
    Join Date
    Aug 2006
    Posts
    126
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    Default

    It seems that is maybe new installer bug. Fill free to fill it.
    The problem is Outlook 2007.
    I suppose that installer fails to load provider dll and cannot configure the MAPI service.
    Try to workaround this issue adding
    C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\
    directory to the environment PATH variable.
    Regards
    Henry

  5. #5
    Join Date
    Aug 2007
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    Default

    Thanks for the path variable idea, it actually made a difference, though the install still doesn't complete.

    Now the error is

    CA LOG: Using profile name Zimbra.
    CA LOG: Failed to configure message service, hr = 0x8004011c.
    CA LOG: Leaving CreateZimbraProfile.
    CA LOG: Failed to create Zimbra profile, hr = 0x8004011c.
    CA LOG: Leaving CreateDefaultProfile.

    I googled for that and apparently its MAPI_E_UNCONFIGURED, which unfortunately gave me no clues.

    I don't know if it helps, but I am now able to manually setup an Outlook profile with the zimbra connector, though as soon as I try to do a Send/Receive it fails with
    'Zimbra - Sending and Receiving' reported error (0x8004010F): 'The operation failed. An object cannot be found.'

    I'll gladly file a bug if that will help, though I'm not familiar with the process. Can you point me in the right direction?

  6. #6
    Join Date
    Aug 2006
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    Default

    Can you enable ZCO debug logging. Get logs and send me to henry@zimbra.com?
    Quote Originally Posted by DanO View Post
    I don't know if it helps, but I am now able to manually setup an Outlook profile with the zimbra connector, though as soon as I try to do a Send/Receive it fails with
    'Zimbra - Sending and Receiving' reported error (0x8004010F): 'The operation failed. An object cannot be found.'
    Regards
    Henry

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