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Thread: Connector Fails

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  1. #1
    Join Date
    Sep 2007
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    Default Connector Fails

    Using 4.5.5_GA_831_4.5.230

    My history:

    Installed and used Outlook 2003 === Worked
    Installed Outlook 2007 === Got error message w/ connector (didn't know of incompatibility)
    Removed Connector, Reinstalled Connector === Outlook would load, but Connector would crash Outlook quickly
    Removed Outlook 2007
    Removed Connector (removed profiles)
    Reinstalled Outlook 2003
    Reinstalled Connector, reinstallation failed:

    Error Message: "The installer was interrupted before ZCS Connector for Outlook could be installed. You need restart the installer to try again."
    Tried the installer again and chose "Repair", Installer finished successfully

    Outlook fails with message:

    Cannot start Microsoft Outlook. Unable to open the Outlook window. THe set of folders could not be opened. The set of folders could not be opened.
    Searched the forums and focused on problem with MAPISVC.inf
    I used a version of MAPISVC.inf on the forums and was able to launch Outlook. However, I had a bunch of weird folders and it wouldn't pull my entire inbox. So, I think the MAPISVC.inf I pulled was not specific to me.

    How can I fix this problem?

    Here is my current (and problematic?) MAPISVC.inf:

    [Services]
    LSMS=Zimbra Collaboration Server
    LSMS_Secondary=Zimbra Delegation Server
    [Default Services]
    LSMS=Zimbra Collaboration Server
    [LSMS]
    PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
    PR_DISPLAY_NAME=Zimbra Collaboration Suite
    PR_SERVICE_ENTRY_NAME=LMServiceEntry
    PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_PRIM ARY_IDENTITY
    Providers=LSMS_StoreP, LSMS_XportP
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_SERVICE_DLL_NAME=LSMSCFG.DLL
    WIZARD_ENTRY_NAME=LMWizardEntry
    [LSMS_StoreP]
    PR_PROVIDER_DLL_NAME=LSMSSP.DLL
    PR_PROVIDER_DISPLAY=ZCS Message Store
    PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE|STATUS_PRIM ARY_STORE
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
    PR_DISPLAY_NAME=Zimbra Private Folders
    [LSMS_XportP]
    PR_PROVIDER_DLL_NAME=LSMSXP.DLL
    PR_PROVIDER_DISPLAY=ZCS Transport
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
    PR_DISPLAY_NAME=Zimbra Private Folders
    PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY
    [LSMS_Secondary]
    PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
    PR_DISPLAY_NAME=Zimbra Collaboration Suite
    PR_SERVICE_ENTRY_NAME=LMServiceEntryDelegateStore
    PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
    Providers=LSMS_StorePSecondary
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_SERVICE_DLL_NAME=LSMSCFG.DLL
    WIZARD_ENTRY_NAME=LMWizardEntry
    [LSMS_StorePSecondary]
    PR_PROVIDER_DLL_NAME=LSMSSP.DLL
    PR_PROVIDER_DISPLAY=ZCS Delegate Message Store
    PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
    PR_DISPLAY_NAME=Zimbra Delegate Folders

  2. #2
    Join Date
    Aug 2006
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    Default

    i may just guess what happened.
    When you removed outlook 2007 it has left it's
    MAPISVC.INF because it does not have one in it's installer.
    So when you installed Outlook 2003 it did not rewrite the MAPISVC.INF file.
    So try to remove connector
    remove Outlook
    Look if there is MAPISVC.INF file present
    remove if it is.
    Install Outlook 2003.
    Install connector.
    If you have any errors during install
    create installation logs and send to me
    command to create logs is like:
    msiexec /i ZCO.MSI /lv install.txt
    Regards
    Henry

  3. #3
    Join Date
    Sep 2007
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    Default

    Thank you Henry.

    Do you know if there is a way to simply extract the MAPISVC.inf from the Outlook compressed files?

    Also, here is the installation log from a failed attempt (just the part to do with INF's):

    MSI (s) (A8:34) [08:46:45:687]: Doing action: CreateINFEntriesCA
    MSI (s) (A8:34) [08:46:45:687]: Note: 1: 2205 2: 3: ActionText
    Action start 8:46:45: CreateINFEntriesCA.
    MSI (s) (A8:FC) [08:46:45:796]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3F5.tmp, Entrypoint: CreateINFEntries
    CA LOG: Entering CreateINFEntries.
    CA LOG: TARGETDIR - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\.
    CA LOG: Directory count = 3.
    CA LOG: Directory - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\\..\1033\Mapisvc.inf.
    CA LOG: Entering WriteToInf.
    CA LOG: Leaving WriteToInf.
    CA LOG: Leaving CreateINFEntries.
    Action ended 8:46:46: CreateINFEntriesCA. Return value 1.
    MSI (s) (A8:34) [08:46:46:109]: Doing action: CopyZimbraDLLCA
    MSI (s) (A8:34) [08:46:46:109]: Note: 1: 2205 2: 3: ActionText
    Action start 8:46:46: CopyZimbraDLLCA.
    MSI (s) (A8:E4) [08:46:46:187]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3F6.tmp, Entrypoint: CopyZimbraFiles
    CA LOG: Entering CopyZimbraFiles.
    CA LOG: TARGETDIR - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\.
    CA LOG: Parent directory - C:\Program Files\Common Files\SYSTEM\MSMAPI\.
    CA LOG: Directory count = 3.
    CA LOG: Entering GetOutlookVersion.
    CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.11.
    CA LOG: Outlook Major Version = 11l.
    CA LOG: Failed to get outlook minor version, continuing with major version only.
    CA LOG: Leaving GetOutlookVersion.
    CA LOG: Leaving CopyZimbraFiles.
    Action ended 8:46:46: CopyZimbraDLLCA. Return value 1.
    MSI (s) (A8:34) [08:46:46:296]: Doing action: CreateDefaultProfileCA
    MSI (s) (A8:34) [08:46:46:296]: Note: 1: 2205 2: 3: ActionText
    Action start 8:46:46: CreateDefaultProfileCA.
    MSI (s) (A8:EC) [08:46:46:390]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3F7.tmp, Entrypoint: CreateDefaultProfile
    CA LOG: Entering CreateDefaultProfile.
    CA LOG: AccountName - Zimbra.
    CA LOG: ZimbraServerPort = 80l.
    CA LOG: ZimbraConnectionMethod = 0l.
    CA LOG: ZimbraServerName = .
    CA LOG: Entering CreateZimbraProfile.
    CA LOG: Opened existingregistry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps.
    CA LOG: Registry msiexec.exe does not exist, creating new.
    CA LOG: Profile Zimbra already exist.
    CA LOG: Profile Zimbra1 does not exist.
    CA LOG: Using profile name Zimbra1.
    CA LOG: Failed to create message service CONTAB, hr = 0x8004010f.
    CA LOG: Leaving CreateZimbraProfile.
    CA LOG: Failed to create Zimbra profile, hr = 0x8004010f.
    CA LOG: Leaving CreateDefaultProfile.
    Action ended 8:46:48: CreateDefaultProfileCA. Return value 3.
    Action ended 8:46:48: INSTALL. Return value 3.
    MSI (s) (A8:34) [08:46:48:656]: MainEngineThread is returning 1603
    MSI (s) (A8:18) [08:46:48:656]: Destroying RemoteAPI object.
    MSI (s) (A8:38) [08:46:48:671]: Custom Action Manager thread ending.
    MSI (c) (4C:80) [08:46:48:671]: Back from server. Return value: 1603
    MSI (c) (4C:80) [08:46:48:671]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (4C:80) [08:46:48:687]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
    Action ended 8:46:48: ExecuteAction. Return value 3.
    MSI (c) (4C:80) [08:46:48:687]: Doing action: FatalErrorForm
    MSI (c) (4C:80) [08:46:48:687]: Note: 1: 2205 2: 3: ActionText
    Action start 8:46:48: FatalErrorForm.
    Action ended 8:46:51: FatalErrorForm. Return value 1.
    Action ended 8:46:51: INSTALL. Return value 3.
    === Logging stopped: 9/28/2007 8:46:51 ===
    MSI (c) (4C:80) [08:46:51:875]: Note: 1: 1708
    MSI (c) (4C:80) [08:46:51:875]: Note: 1: 2205 2: 3: Error
    MSI (c) (4C:80) [08:46:51:875]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
    MSI (c) (4C:80) [08:46:51:875]: Note: 1: 2205 2: 3: Error
    MSI (c) (4C:80) [08:46:51:875]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (c) (4C:80) [08:46:51:875]: Product: ZCS Connector for Outlook -- Installation failed.

    MSI (c) (4C:80) [08:46:51:875]: Grabbed execution mutex.
    MSI (c) (4C:80) [08:46:51:875]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (4C:80) [08:46:51:890]: MainEngineThread is returning 1603
    === Verbose logging stopped: 9/28/2007 8:46:51 ===

  4. #4
    Join Date
    Aug 2006
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    Default

    the culprit of the error result is bad MAPISCV.INF
    The installer cannot add to the profile Outlook Address Book
    When you do Repair it does not create profile so it succeeds.

    if you have somewhere the clean installation of Outlook 2003 you can get MAPISVC.INF from there. (but before you install ZCO)
    Regards
    Henry

  5. #5
    Join Date
    Sep 2007
    Posts
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    Default

    Thank you Henry, this remedy worked.

    I uninstalled the connector.
    I renamed the MAPISVC.inf in C:\Program Files\Common Files\SYSTEM\MSMAPI\1033 to MAPISVC.old
    I ran the Office 2003 installer and chose repair. This placed a new MAPISVC.inf (16KB) in the folder
    I ran the ZCO installer and it completed successfully!
    Everything works in Outlook.

    Thanks!

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