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Thread: Outlook 2007 Beta error

  1. #1
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    Default Outlook 2007 Beta error

    Every once in a while, I get an error message while doing nothing that says

    "The settings for connecting to the Zimbra server may be incorrect. Please verify that they are correct. A common cause of this error is an incorrect value for Use Secure Connection. Outlook will be set to Offline Mode."

    Outlook is then placed in offline mode. If I close Outlook and reopen it, everything works ok. It seems to be an intermittent issue that doesn't happen at a particular time. It is happening to me and one of my users that's testing the plugin. We are both running Windows XP Pro. Here are the settings of our Zimbra server. The only thing that I can think of is that we're running the secure connection on an abnormal port.

    ZCS Server - Release 4.5.7_GA_1319.RHEL4_20070914153721 RHEL4 NETWORK edition
    Use Secure Connection - YES
    Secure Port - 4443
    Using IE proxy settings - There is no proxy server being used

    Any ideas?
    Last edited by bersrker; 10-12-2007 at 08:19 AM. Reason: added zcs version

  2. #2
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    Default

    Can you look in your mailbox.log to see if it's trowing any sort of error in there?

  3. #3
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    this is the only error that I'm seeing in the mailbox.log file around that time. It happened to me for the first time yesterday, then again this morning. I didn't think anything much of it until my other user who is testing ZCO as well let me know that he had the same issue at the exact same time. As far as I know, nothing is going on with the server at that time (specific jobs).

    Code:
    2007-10-12 08:47:22,273 INFO  [http-4443-Processor49] [] ZimbraSoapContext - requested session no longer exists: 10049
    2007-10-12 08:56:51,538 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - Zimlet not found: /opt/zimbra/tomcat/webapps/service/zimlet/com_zimbra_amzn
    2007-10-12 08:56:51,548 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - Zimlet not found: /opt/zimbra/tomcat/webapps/service/zimlet/com_zimbra_tracking
    2007-10-12 08:56:51,549 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - Zimlet not found: /opt/zimbra/tomcat/webapps/service/zimlet/com_zimbra_travelagent
    2007-10-12 08:56:51,553 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - Zimlet not found: /opt/zimbra/tomcat/webapps/service/zimlet/com_zimbra_wikipedia
    2007-10-12 08:56:51,554 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - Zimlet not found: /opt/zimbra/tomcat/webapps/service/zimlet/com_zimbra_xslt
    2007-10-12 08:56:51,555 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - Zimlet not found: /opt/zimbra/tomcat/webapps/service/zimlet/com_zimbra_ymaps
    2007-10-12 08:56:51,559 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_tracking
    2007-10-12 08:56:51,565 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_xslt
    2007-10-12 08:56:51,567 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_amzn
    2007-10-12 08:56:51,567 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_ymaps
    2007-10-12 08:56:51,567 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_wikipedia
    2007-10-12 08:56:51,572 INFO  [http-4443-Processor49] [name=user1@foobar.com;mid=40;ip=192.168.10.81;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_travelagent
    
    2007-10-12 08:56:43,169 INFO  [http-4443-Processor37] [] ZimbraSoapContext - requested session no longer exists: 10049
    2007-10-12 08:57:56,539 INFO  [http-4443-Processor37] [name=user2@foobar.com;mid=2;ip=71.XX.XX.XX;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_tracking
    2007-10-12 08:57:56,542 INFO  [http-4443-Processor37] [name=user2@foobar.com;mid=2;ip=71.XX.XX.XX;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_xslt
    2007-10-12 08:57:56,544 INFO  [http-4443-Processor37] [name=user2@foobar.com;mid=2;ip=71.XX.XX.XX;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_amzn
    2007-10-12 08:57:56,544 INFO  [http-4443-Processor37] [name=user2@foobar.com;mid=2;ip=71.XX.XX.XX;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_ymaps
    2007-10-12 08:57:56,544 INFO  [http-4443-Processor37] [name=user2@foobar.com;mid=2;ip=71.XX.XX.XX;ua=ZimbraConnectorForOutlook/5.0.306;] zimlet - cannot find zimlet com_zimbra_wikipedia
    2007-10-12 08:57:58,487 INFO  [IndexWritersSweeperThread] [] MailboxIndex - open index writers sweep: before=3, closed=0, after=3 (0ms)
    This looks like errors from the web client code, but I haven't logged in to the web client in a week. My tester is user1, and I'm user2. User1 was connected to the local network at the time, and I was connected from home.

  4. #4
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    Can you enable ZCO logging, and when this happens, send us the log?

    Thanks

  5. #5
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    Just got the error for the first time in a week. Here is what was in the log file for the connector:


    Code:
    22-10-2007 15:23:20.812 [3888]: In Zimbra::Store::StoreContextManager::GetContextForStore
    22-10-2007 15:23:20.812 [3888]: Zimbra::Store::StoreContextManager::GetContextFromMap. Found context for store
    22-10-2007 15:23:20.812 [3888]: *2180* Enter Zimbra::Rpc::Connection::SendRequest ...
    22-10-2007 15:23:20.812 [3888]: *2180* <<<<-------- HTTP stream Start (Request) ----------------------------------------------->>>>
    22-10-2007 15:23:20.812 [3888]: TRACING => Zimbra::Rpc::Connection::Connection
    22-10-2007 15:23:20.812 [3888]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - Current HTTP Connection Configuration:
    22-10-2007 15:23:20.812 [3888]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - max http write size: 65536
    22-10-2007 15:23:20.812 [3888]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - ConnectionTimeout: 60000 ms
    22-10-2007 15:23:20.812 [3888]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - SendTimeout: 60000 ms
    22-10-2007 15:23:20.812 [3888]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - ReceiveTimeout: 60000 ms
    22-10-2007 15:23:20.812 [3888]: DEBUG: Zimbra::Rpc::Connection::InitConnectionConfiguration - OptionReceiveTimeout: 60000 ms
    22-10-2007 15:23:20.859 [3888]: DEBUG:Zimbra::Rpc::Connection::ResolveProxyInfoFromIESettings - IE proxy settings:
    22-10-2007 15:23:20.859 [3888]: DEBUG:Zimbra::Rpc::Connection::ResolveProxyInfoFromIESettings - proxyCfg.fAutoDetect: '1'
    22-10-2007 15:23:20.859 [3888]: DEBUG:Zimbra::Rpc::Connection::ResolveProxyInfoFromIESettings - proxyCfg.lpszAutoConfigUrl: '(null)'
    22-10-2007 15:23:20.859 [3888]: DEBUG:Zimbra::Rpc::Connection::ResolveProxyInfoFromIESettings - proxyCfg.lpszProxy: '(null)'
    22-10-2007 15:23:20.859 [3888]: DEBUG:Zimbra::Rpc::Connection::ResolveProxyInfoFromIESettings - proxyCfg.lpszProxyBypass: '(null)'
    22-10-2007 15:23:48.734 [3888]: WARN: Zimbra::Rpc::Connection::ResolveProxyInfoFromIESettings - failed on WinHttpDetectAutoProxyConfigUrl, error code: 12180
    22-10-2007 15:23:48.734 [3888]: DEBUG:Zimbra::Rpc::Connection::Connection - Resolved Proxy Settings (session proxy options):
    22-10-2007 15:23:48.734 [3888]: DEBUG:Zimbra::Rpc::Connection::Connection - Proxy Selection from the user and resolving from IE settings: '2'
    22-10-2007 15:23:48.734 [3888]: DEBUG:Zimbra::Rpc::Connection::Connection - Auto configuration URL: '(null)'
    22-10-2007 15:23:48.734 [3888]: DEBUG:Zimbra::Rpc::Connection::Connection - _winHttpProxyInfo.dwAccessType: '0'
    22-10-2007 15:23:48.734 [3888]: DEBUG:Zimbra::Rpc::Connection::Connection - _winHttpProxyInfo.lpszProxy: '(null)'
    22-10-2007 15:23:48.734 [3888]: DEBUG:Zimbra::Rpc::Connection::Connection - _winHttpProxyInfo.lpszProxyBypass: '(null)'
    22-10-2007 15:23:48.906 [3888]: TRACING => Zimbra::Rpc::Connection::~Connection
    22-10-2007 15:23:48.906 [3888]: *2180* ERROR: Zimbra::Rpc::Connection::SendRequest - failed on WinHttpSendRequest(...), Error Code: 12029(Unable to connect.)
    22-10-2007 15:23:48.906 [3888]: Synchronizer::TrySync - Sync Finished
    22-10-2007 15:23:48.906 [3888]: TRACING => Zimbra::Rpc::Connection::ReleaseProgressTask - _pProgressTask(       0)
    22-10-2007 15:23:48.906 [3888]: DEBUG: Zimbra::Rpc::UserSession::GetUIParam - m_hWnd = 0000000000
    22-10-2007 15:23:48.906 [3888]: ERROR: Zimbra::Rpc::HandleConnectionFailure - RPC exception with error code: 12029 (Unable to connect.), ssl error: ??
    22-10-2007 15:23:48.906 [3888]: Zimbra::Rpc::HandleConnectionFailure. Possible Connection type mismatch
    22-10-2007 15:24:04.656 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.656 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.656 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.671 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.671 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.671 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.671 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.671 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.687 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.687 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.703 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.703 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.734 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.734 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.906 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.906 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.921 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.921 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.937 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.937 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:04.953 [3112]: Zimbra::Store::ZimbraMsgStore::QueryInterface. ++++++++++++++++++++++++++++++++++++++
    22-10-2007 15:24:04.953 [3112]: Zimbra::Store::ZimbraMsgStore::QueryInterface. asking for another interface
    22-10-2007 15:24:04.968 [3112]: Zimbra::Store::ZimbraMsgStore::QueryInterface. ++++++++++++++++++++++++++++++++++++++
    22-10-2007 15:24:04.968 [3112]: QueryInterface this(032B4E60) inner(034A1E90) iid({6f80fb93-75bf-11d2-b7b7-00105a19d028}): unknown returning hr(80004002)
    22-10-2007 15:24:04.984 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:04.984 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:05.15 [3112]: ZimbraMAPIFolder::GetContentsTable for folder: Inbox
    22-10-2007 15:24:05.46 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:05.46 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({dab846e0-5fbd-11d2-91c9-006008af81f3}): unknown returning hr(80004002)
    22-10-2007 15:24:05.46 [3888]: Zimbra::Mapi::SwitchOutlookToOfflineMode. Found Work offline control
    22-10-2007 15:24:05.78 [6128]: In Zimbra::Store::COfflineObj::Notify
    22-10-2007 15:24:05.93 [6128]: In Zimbra::Store::COfflineObj::Notify
    22-10-2007 15:24:05.93 [6128]: Zimbra::Store::COfflineObj::Notify. Outlook is now offline
    22-10-2007 15:24:05.93 [6128]: In Zimbra::Store::COfflineObj::Notify
    22-10-2007 15:24:05.109 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:05.109 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({42175607-ff3e-4790-bc18-66c8643e6424}): unknown returning hr(80004002)
    22-10-2007 15:24:05.109 [3112]: Zimbra::Store::ZimbraMsgStore::QueryInterface. ++++++++++++++++++++++++++++++++++++++
    22-10-2007 15:24:05.109 [3112]: Zimbra::Store::ZimbraMsgStore::QueryInterface. asking for another interface
    22-10-2007 15:24:05.109 [3112]: Zimbra::Store::ZimbraMsgStore::QueryInterface. ++++++++++++++++++++++++++++++++++++++
    22-10-2007 15:24:05.109 [3112]: QueryInterface this(032B4E60) inner(034A1E90) iid({42175607-ff3e-4790-bc18-66c8643e6424}): unknown returning hr(80004002)
    22-10-2007 15:24:05.156 [3888]: Zimbra::Store::StoreContext::InitiateSync. After sync on store
    22-10-2007 15:24:06.156 [3112]: Zimbra::Store::ZimbraMAPIFolder::QueryInterface. forwarding request to inner
    22-10-2007 15:24:06.156 [3112]: QueryInterface this(032B5158) inner(034D5D90) iid({42175607-ff3e-4790-bc18-66c8643e6424}): unknown returning hr(80004002)
    22-10-2007 15:24:06.156 [3112]: Zimbra::Store::ZimbraMsgStore::QueryInterface. ++++++++++++++++++++++++++++++++++++++
    22-10-2007 15:24:06.156 [3112]: Zimbra::Store::ZimbraMsgStore::QueryInterface. asking for another interface
    22-10-2007 15:24:06.156 [3112]: Zimbra::Store::ZimbraMsgStore::QueryInterface. ++++++++++++++++++++++++++++++++++++++
    22-10-2007 15:24:06.156 [3112]: QueryInterface this(032B4E60) inner(034A1E90) iid({42175607-ff3e-4790-bc18-66c8643e6424}): unknown returning hr(80004002)
    22-10-2007 15:24:21.703 [6128]: IMAPITableWrapperImpl::SeekRow
    22-10-2007 15:24:21.703 [6128]: Zimbra::Store::ZimbraMAPITable::QueryRows. table parent folder: ItemProcSearch
    22-10-2007 15:24:21.703 [6128]: IMAPITableWrapperImpl::QueryRows
    22-10-2007 15:24:21.703 [6128]: 200 rows Unmapped:
    22-10-2007 15:24:21.703 [6128]: Mapped:
    22-10-2007 15:24:29.218 [6128]: ZimbraMsgStore::GetOutgoingQueue
    22-10-2007 15:24:29.218 [6128]: In Zimbra::Store::StoreContextManager::GetContextForStore
    22-10-2007 15:24:29.218 [6128]: Zimbra::Store::StoreContextManager::GetContextFromMap. Found context for store
    22-10-2007 15:24:29.218 [6128]: In Zimbra::Store::StoreContextManager::InitiateSync
    22-10-2007 15:24:29.218 [6128]: In Zimbra::Store::StoreContextManager::GetContextForStore
    22-10-2007 15:24:29.218 [6128]: Zimbra::Store::StoreContextManager::GetContextFromMap. Found context for store
    22-10-2007 15:24:29.218 [6128]: In Zimbra::Store::StoreContextManager::InitiateSync
    22-10-2007 15:24:29.218 [6128]: IMsgStoreWrapperImpl::GetOutgoingQueue
    22-10-2007 15:24:29.218 [6128]: IMsgStoreWrapperImpl::GetLastError

  6. #6
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    what happens if you manually configure the proxy settings instead of using the default IE settings?
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  7. #7
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    I'll give that a try, and see if anything happens.

  8. #8
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    anyone ever find an answer on this? I have about 6 users that get this all the time. this is in addition to the ????? in the from box and the foreign characters in the users profile. All with 5.0 beta 3 on vista and xp. Just hoping there may be a quick fix to this prob....

    Thanks

  9. #9
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    The ????? in the from box and the foreign characters in the users profile was bug 19089 which was fixed in Beta4.

  10. #10
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    unfortunetly beta 4 is still not released as you and i have discussed on other threads.... either way i was just checking to see if there is any updates to this problem

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