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Thread: Uninstall of old Olk Connector fails after asking for old msi file

  1. #1
    Join Date
    Nov 2007
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    Default Uninstall of old Olk Connector fails after asking for old msi file

    one of my team upgraded the boss to Outlook 2007 yesterday. Since then he's been getting the "MAPI was unable to load the information serverice LSMSSP.DLL" error.

    I deduced that the new install of outlook somehow has lost the connector but but was still using the Zimbra mail account - hence the LSMSSP.DLL error.

    I tried installing the latest connector from the file "ZimbraOlkConnector-4.5.9_GA_1451_4.5.402.msi" however it attempts to uninstall the previous one. At this point it complains that it can't find the msi file (ZimbraOlkConnector-4.5.4_GA_762_4.5.189.msi) and asks me to locate it. However the file is not available on our system and I can't find anywhere to download it from.

    When I attempt an uninstall from Windows XP Add/Remove Programs the same thing happens.

    Does anyone have any ideas?

    I thought I'd post here before wading in with regedit.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Vannes, France
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    Welcome to the forums.

    Try the details in this post.


    Acompli: A new adventure for Co-Founder KevinH.

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