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Thread: What causes these "Soap Fault" errors?

  1. #11
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    Quote Originally Posted by tbovingdon View Post
    We are having the same issue with version 4.5.7
    Just started happening.... the only thing we changed was to allow "zmtslctl both"
    In addition, after you use zmtlsctl you should:
    zmprov gs zimbra.domain.com | grep Auth
    Is the zimbraMtaAuthURL begin with https and appear like: https:// server.domain.com:443/service/soap/
    There we're some noted issues (1>2) with both mode in 4.5.6 & 4.5.7 please upgrade to 4.5.10

  2. #12
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    Hello, a few of my users are having similar SOAP_FAULT issues and are losing entire emails. More specifically larger emails (lots of text not actual size of emails). I do not know how to enable logging but I did run:

    Code:
    zmprov gs zimbra.domain.com | grep Auth
    And I received:

    Code:
    zimbraMtaAuthEnabled: TRUE
    zimbraMtaAuthHost: zimbra.domain.com
    zimbraMtaAuthTarget: TRUE
    zimbraMtaAuthURL: http://zimbra.domain.com/service/soap/
    zimbraMtaTlsAuthOnly: TRUE
    Is this incorrect? Should it be on https on port 443?

    Thank you,
    Jason.

  3. #13
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    Quote Originally Posted by plumsicle View Post
    Hello, a few of my users are having similar SOAP_FAULT issues and are losing entire emails. More specifically larger emails (lots of text not actual size of emails). I do not know how to enable logging but I did run:

    Code:
    zmprov gs zimbra.domain.com | grep Auth
    And I received:

    Code:
    zimbraMtaAuthEnabled: TRUE
    zimbraMtaAuthHost: zimbra.domain.com
    zimbraMtaAuthTarget: TRUE
    zimbraMtaAuthURL: http://zimbra.domain.com/service/soap/
    zimbraMtaTlsAuthOnly: TRUE
    Is this incorrect? Should it be on https on port 443?

    Thank you,
    Jason.
    As long as you create the ZCO profile with SSL enabled and the proper port specified in the host name (e.g. myhost.com:443), then you should be fine on another port. If this is a client issue, please enable ZCO logging and enable HTTP logging and we can try to figure out what is going on.

    Thanks
    --Tony

  4. #14
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    In addition, what's your mail mode?
    zmprov gs zimbra.domain.com | grep Mode
    Instructions to enable logging: Outlook Troubleshooting Options - Zimbra :: Wiki

    http://www.zimbra.com/forums/announc...5-0-1-out.html

  5. #15
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    This is my mail mode:

    Code:
    zimbraBackupMode: Standard
    zimbraMailMode: http
    I will enable logging and post the logs when the error occurs again.

    Thanks in advance,
    Jason.

  6. #16
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    Guys,

    I solved this soap error before in version ZCS 4.5.X by disabling HTTP (port 80) and HTTPS (port 443) A/V scanning on the firewall at the client's side (firewall in front of the soap error user's GATEWAY) for policies relating to the Mail Server's IP.

    Give it a try and let us know alright. Cheers.

  7. #17
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    I am getting this with 5.0.9. User is sending the message via Outlook 2003 and is using the Zimbra Outlook connector.

    Error: This message could not be sent.

    Subject: FW: TA Send Message & PA Read Teacher Message

    To: "user@mydomain.com" <user@mydomain.com>


    Note: Soap Fault. Please recreate and resend the message. Details below:

    Error Code: service.FAILURE

    Error Text: system failure: MessagingException


    <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><change token="9788"/></context></soap:Header><soap:Body><soap:Fault><soap:Code><soa p:Value>soap:Receiver</soap:Value></soap:Code><soap:Reason><soap:Text>system failure: MessagingException</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.FAILURE</Code><Trace>btpool0-10:1222882708039:d6f7a6ebcb291667</Trace></Error></soapetail></soap:Fault></soap:Body></soap:Envelope>

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