Hello, a few of my users are having similar SOAP_FAULT issues and are losing entire emails. More specifically larger emails (lots of text not actual size of emails). I do not know how to enable logging but I did run:
And I received:Code:zmprov gs zimbra.domain.com | grep Auth
Is this incorrect? Should it be on https on port 443?Code:zimbraMtaAuthEnabled: TRUE zimbraMtaAuthHost: zimbra.domain.com zimbraMtaAuthTarget: TRUE zimbraMtaAuthURL: http://zimbra.domain.com/service/soap/ zimbraMtaTlsAuthOnly: TRUE
In addition, what's your mail mode?
Instructions to enable logging: Outlook Troubleshooting Options - Zimbra :: Wikizmprov gs zimbra.domain.com | grep Mode
This is my mail mode:
I will enable logging and post the logs when the error occurs again.Code:zimbraBackupMode: Standard zimbraMailMode: http
Thanks in advance,
I solved this soap error before in version ZCS 4.5.X by disabling HTTP (port 80) and HTTPS (port 443) A/V scanning on the firewall at the client's side (firewall in front of the soap error user's GATEWAY) for policies relating to the Mail Server's IP.
Give it a try and let us know alright. Cheers.
I am getting this with 5.0.9. User is sending the message via Outlook 2003 and is using the Zimbra Outlook connector.
Error: This message could not be sent.
Subject: FW: TA Send Message & PA Read Teacher Message
To: "firstname.lastname@example.org" <email@example.com>
Note: Soap Fault. Please recreate and resend the message. Details below:
Error Code: service.FAILURE
Error Text: system failure: MessagingException
<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><change token="9788"/></context></soap:Header><soap:Body><soap:Fault><soap:Code><soa p:Value>soap:Receiver</soap:Value></soap:Code><soap:Reason><soap:Text>system failure: MessagingException</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.FAILURE</Code><Trace>btpool0-10:1222882708039:d6f7a6ebcb291667</Trace></Error></soapetail></soap:Fault></soap:Body></soap:Envelope>