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Thread: No Connector to be found...

  1. #1
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    Default No Connector to be found...

    I do not have the outlook connector in my Administration Console Downloads section... it is missing..

    I recently upgrade to Zimbra 5.5.10...

    Any ideas or thoughts?

    Eric

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    Hi Eric,
    I just saw your support case come in. I noticed that you might be running the open Source edition.

    Can you please post the output of zmcontrol -v

  3. #3
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    Here is the response: Release 4.5.10_GA_1575.RHEL4_20071116233533 RHEL4 NETWORK edition.

    We are running 3 instances for Zimbra - 2 Open Source and a Clustering of the Network edition.

    Eric

    Is there a way to tell which version the Admin Console is on?
    Last edited by edunn@adpt; 12-13-2007 at 12:07 PM.

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    Quote Originally Posted by edunn@adpt View Post
    Here is the response: Release 4.5.10_GA_1575.RHEL4_20071116233533 RHEL4 NETWORK edition.

    We are running 3 instances for Zimbra - 2 Open Source and a Clustering of the Network edition.
    So is that 3 ldap instances?
    Or 2 ldaps? - like 100NE for ZCO/iSync/Mobile/etc & 1000FOSS
    Is that 4 servers? (you did say clustering on the NE)
    Going out through a common mta or something?
    It might help if you listed what was running on each physical box/vm.

    On the NE box where you just ran zmcontrol -v go to https://IPofNEbox:7071 (I'm guessing that's an ldap and mailstore at the very least)

    Quote Originally Posted by edunn@adpt View Post
    Is there a way to tell which version the Admin Console is on?
    In the admin console itself you can find the version info by going to help > 'about zimbra version' button.

  5. #5
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    Sorry, I guess I should have been a bit clearer..

    Ok,

    We have 3 complete instances of zimbra running:
    2 open source - one is a lab and the other for voice mail. Both have there own Ldap and mailstore.
    Then we have the network edition running an One + One Cluster Environment running with it's own Ldap and mailstore on two servers sharing a mount on a NAS.

    I have been able to find the Outlook connector looking on the server directly in
    /opt/zimbra/apache-tomcat-5.5.15/webapps/zimbra/downloads/ .

    It is not showing up in the Administration Console, but is there...

    Doesn't matter which browser or os .. just does not show up in the GUI.

    Eric
    Last edited by edunn@adpt; 12-14-2007 at 08:09 AM. Reason: updating data

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    I thought it might be a system setup something like that
    Anyways, does it shows up properly if you go http://server/downloads/index.html ?

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    Yes, it list all of the downloads this way. Something in Zimbra is not allowing in the Administration Console...

  8. #8
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    Ok, be sure to add a note to the support case or link to this page so that they know you at least found the connector.
    Personally, I might just wait to see if the links re-appear whenever you get a chance to do a restart or in the next upgrade (yes I know you just did an upgraded to 4.5.10).
    Last edited by mmorse; 12-14-2007 at 04:39 PM.

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    Sometime the full page is empty.
    Sometime some links are missing.

    Sometime it re-appears after a tomcat restart.
    Sometime it re-appears after a browser restart.
    Sometime it re-appears after a browser cache clear.

    Several customers got this behaviour and we were unable to determine a precise way to fix it.
    Thus, we give them the "direct" URL : http://server/downloads/index.html

  10. #10
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    How often is the full/entire page empty?
    Is it just the NE related stuff that goes missing most of the time?
    If the link is there but wrong examine /opt/zimbra/tomcat/webapps/zimbraAdmin/WEB-INF/classes/msgs/ZaMsg.properties for CONNECTOR_DOWNLOAD_LINK.
    Are the relevant com_zimbra_domainadmin zimlet sections getting messed up & thus not displaying NE related download links?
    Do we have a bug open on this?
    Last edited by mmorse; 12-14-2007 at 04:40 PM.

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