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Thread: ZCS Installation Interrupted (x10) on WinXP / Outlook 2007

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    Join Date
    Jan 2008
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    Question ZCS Installation Interrupted (x10) on WinXP / Outlook 2007

    Hi --

    I have tried for the last 8 hours to get this to work and even had a colleague help me out where, in a virtual machine on a Mac, he was able to get it successfully configured on his machine, but not on my native Windows XP (Thinkpad T61)...

    I am using:
    - Windows XP
    - Office 2007 Small Biz, SP 1

    I tried installing: ZimbraOlkConnector-4.5.10_GA_1571_4.5.436.msi

    Here are the paths that I took:
    * Install the MSI. It bombed with an Installation Interrupted message. When I reinstall to repair it, it seems to work but I never get prompted with the Zimbra config. Instead, I eventually get the following message:
    Cannot open your defailt e-mail folders. An unexpected error has occured. MAPI was unable to load the information service LSMSSP.DLL. Be sure the service is correctly installed and configured.
    *I even went through some of the debugging steps outlined in other posts here in this forum... I even tried to doctor up C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\Mapisvc.inf so that it looked ok. Copied over my colleagues version of that file. Nothing.

    * I uninstalled Office, and uninstalled ActiveSync. then reinstalled just office. Same problem. Same Symptoms

    I've captured the logfile of the .MSI installation (both of them -- the first one that got interrupted and the second one that seems to have completed it).

    Can anyone help me on this? I have uploaded the logfiles as well as the Mapisvc.inf file for inspection...

    Any help would be much appreciated!

    -Mike Petonic (
    Attached Files Attached Files
    Last edited by petonic; 01-24-2008 at 12:12 PM. Reason: Clarification

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