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Thread: Missing Email Problem

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  1. #1
    Join Date
    May 2007
    Location
    Selangor, Malaysia
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    Default [SOLVED] Missing Email Problem

    Hi Everyone,

    We're currently running Release 4.5.10_GA_1575.UBUNTU6 UBUNTU6 NETWORK PROFESSIONAL edition. I hope you don't mind if i give a brief introduction before I begin to convey my problem. Thank you.

    Previously we were running ZCS 4.5.5 GA 838 and the Outlook Connector that we were using came along with this version (ZCS 4.5.5).
    From that point on we never installed any new Outlook Connector versions that came out with (ZCS 4.5.6, 4.5.7, 4.5.9) as to reinstall the outlook connectors for 100 users would be very troublesome and the users would get irritated at updating the connectors with every server update.

    Everything was running fine till we encountered missing inline texts sometimes, not always when we forwarded or replied mails, so to reproduce the problem and bring it up in the forum would be difficult. We decided to solve the problem by upgrading both the server and the outlook connector to the latest version ZCS 4.5.10 GA 1575 somewhere around last month.

    It managed to solve the problem of missing inline text... but caused an even bigger problem of missing emails.

    E.g. of a mail sent
    From: prox@zimbra.com
    To: jholder@zimbra.com; mmorse@zimbra.com
    Cc: phoenix@zimbra.com; someone@zimbra.com

    The recipients in bold (mmorse@zimbra.com and someone@zimbra.com) MAY sometimes not receive anything at all. This only happens when mail is forwarded or replied INTERNALLY, externally we will never know if the other party receives the email or not unless they reply. So far this has been an internal problem only.

    Anyone have any idea how to solve this problem? If I upgrade to the latest version of ZCS 5.0.2 GA (does this version support Network Professional Edition, outlook connector and mobile synching?) will it solve this problem?

    Sorry its quite lengthy. Need to get this solved over the weekend urgently. Advise and support would be very greatly appreciated. Thank you.
    Last edited by prox; 03-16-2008 at 10:40 PM. Reason: [SOLVED]

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