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Thread: Outlook Connector Issues

  1. #1
    Join Date
    Dec 2007
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    California
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    Default Outlook Connector Issues

    "The settings for connecting to the Zimbra server may be incorrect. Please verify that they are correct. A common cause of this error is an incorrect valueo for Use Secure Connect. Outlook will be set to Offline Mode."

    22-02-2008 11:45:23.735 [3160]: *2702*
    22-02-2008 11:45:23.935 [3160]: *2702* ERROR: Zimbra::Rpc::Connection::WriteToHttp - failed on WinHttpWriteData(...), Error Code: 12030
    22-02-2008 11:45:23.935 [3160]: *2702* ERROR: Zimbra::Rpc::Connection::WriteToHttp - Total Bytes to write: 1048576
    22-02-2008 11:45:23.935 [3160]: *2702* ERROR: Zimbra::Rpc::Connection::WriteToHttp - Byte written so far: 0
    22-02-2008 11:45:23.935 [3160]: *2702* ERROR: Zimbra::Rpc::Connection::WriteToHttp - Size of this segment: 65536
    22-02-2008 11:45:23.935 [3160]: ChangeManager::~ChangeManager
    22-02-2008 11:45:23.935 [3160]: Synchronizer::TrySync - Sync Finished
    22-02-2008 11:45:23.935 [3160]: TRACING => Zimbra::Rpc::Connection::ReleaseProgressTask - _pProgressTask(0xe7db9b0)
    22-02-2008 11:45:23.935 [3160]: DEBUG: Zimbra::Rpc::UserSession::GetUIParam - m_hWnd = 0x0008049e
    22-02-2008 11:45:23.935 [3160]: ERROR: Zimbra::Rpc::HandleConnectionFailure - RPC exception with error code: 12030 (The connection with the server has been reset or terminated, or an incompatible SSL protocol was encountered.), ssl error: false
    22-02-2008 11:45:23.935 [3160]: Zimbra::Rpc::HandleConnectionFailure. Possible Connection type mismatch
    22-02-2008 11:45:23.935 [3160]: Zimbra::Mapi::IsOffline. ++++ m_dwCookie ASSERT DEBUGGING START ++++
    22-02-2008 11:45:23.935 [3160]: Zimbra::Mapi::IsOffline. getting a non OOMHelper version of the application pointer
    22-02-2008 11:45:23.935 [3160]: Zimbra::Mapi::IsOffline. ++++ m_dwCookie ASSERT DEBUGGING END ++++
    22-02-2008 11:45:24.26 [3160]: Zimbra::Mapi::IsOffline. ++++ m_dwCookie ASSERT DEBUGGING START ++++
    22-02-2008 11:45:24.26 [3160]: Zimbra::Mapi::IsOffline. getting a non OOMHelper version of the namespace pointer
    22-02-2008 11:45:24.26 [3160]: Zimbra::Mapi::IsOffline. ++++ m_dwCookie ASSERT DEBUGGING END ++++
    22-02-2008 11:45:24.836 [2516]: IMAPITableWrapperImpl::SeekRow
    22-02-2008 11:45:24.836 [2516]: Zimbra::Store::ZimbraMAPITable::QueryRows. table parent folder: ItemProcSearch
    22-02-2008 11:45:24.836 [2516]: IMAPITableWrapperImpl::QueryRows
    22-02-2008 11:45:24.836 [2516]: Zimbra::Store::ZimbraMAPITable::QueryRows. unmapped rows...max of 200
    22-02-2008 11:45:24.836 [2516]: ___________________________________
    22-02-2008 11:45:24.836 [2516]: 0 rows
    22-02-2008 11:45:24.836 [2516]: ----------------------------------
    22-02-2008 11:45:24.836 [2516]: 200 rows Unmapped:
    22-02-2008 11:45:24.836 [2516]: Zimbra::Store::ZimbraMAPITable::QueryRows. mapped rows
    22-02-2008 11:45:24.836 [2516]: ___________________________________
    22-02-2008 11:45:24.836 [2516]: 0 rows
    22-02-2008 11:45:24.836 [2516]: ----------------------------------
    22-02-2008 11:45:24.836 [2516]: Mapped:
    22-02-2008 11:45:28.521 [3160]: Zimbra::Mapi::SwitchOutlookToOfflineMode. ++++ m_dwCookie ASSERT DEBUGGING START ++++
    22-02-2008 11:45:28.521 [3160]: Zimbra::Mapi::SwitchOutlookToOfflineMode. getting a non OOMHelper version of the application pointer
    22-02-2008 11:45:28.521 [3160]: Zimbra::Mapi::SwitchOutlookToOfflineMode. ++++ m_dwCookie ASSERT DEBUGGING END ++++
    22-02-2008 11:45:28.581 [3160]: Zimbra::Mapi::IsOffline. ++++ m_dwCookie ASSERT DEBUGGING START ++++
    22-02-2008 11:45:28.581 [3160]: Zimbra::Mapi::IsOffline. getting a non OOMHelper version of the namespace pointer
    22-02-2008 11:45:28.581 [3160]: Zimbra::Mapi::IsOffline. ++++ m_dwCookie ASSERT DEBUGGING END ++++

  2. #2
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default

    You're probably trying to send an email that is too big. Check if this is larger than what the server allows in your case. If this is true, you should get a non-delivery report. In some cases (like this one), the server is terminating the connection.

    There is a bug filed on this -- 24740. This should be fixed in 5.0.3.

  3. #3
    Join Date
    Dec 2007
    Location
    California
    Posts
    105
    Rep Power
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    Default

    is there an eta on 5.0.3? This is a major issue we are dealing with.

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