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Thread: GA version of OC and firewalls...

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  1. #1
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    Default GA version of OC and firewalls...

    Hi,

    Just installed and used the current OC in the GA release and have found that I have problems sending email (ie nothing moves from outbox) that I never used to have with other versions - excepting previous one I didnt test adequately! I have sent when the clientside FW (Jetico) is off but not all the time and it certainly wont recover when it has previously failed. Not sure if something is trying to make an unexpected or unusual connection that for some reason I can't see in the FW logs.

    The initial sync to the local OST works fine so I know that it is authenticating and communication runs ok. The mail item remains in the OST outbox locally and cannot be opened or deleted as it says it is partly sent. Before I go digging and getting debug logs out etc are there any suggestions?

    Outlook 2003, SP2, current GA Zimbra and connector. Outlook works fine to an Exchange server and thunderbird runs well as email client to Zimbra as does web client.

    Clues or comment?

    Thanks

  2. #2
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    Hi Sam,

    No problem with web client, nor IMAP client. No special characters, just a message titled: Test Message and body: test1

    ...nice and simple ;-) but all sending of messages are failing using the Outlook connector. Tried killing profile, deleting files, removing connector rebooting, reinstalling and re-syncing but still fails on send.

    Tried on several XP SP2/Outlook 2k3 SP2 client systems and 2 GA Zimbra servers (one Network RHEL the other OSS Fedora 3) currently being tested. Both exhibit same behaviour. Outlook connector obviously from a single network GA install but encountered no problems with the installs or downloads etc. Tried all this with servers over the net and locally!

    What would you like me to send you/investigate? Would be nice to see it all working again! ;-) Is there anything other than outlook that would attempt to make a call to the net?

    K

  3. #3
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    hi kevin can you send us an http trace? i attached a zip of the WinHttpTraceCfg utility here.

    just run it like this to enable the trace:

    WinHttpTraceCfg -e 1 -d 0 -l c:\some\path\kevindods -m 100000

    e 1 enables the trace (winhttptracecfg -e 0 will disable it)
    d 0 sends it to a file
    l ... tells it where the file should go
    m 100000 lets the trace get to be 100mb

    then restart outlook and try to do stuff. after failing to accomplish the stuff, close outlook, disable the trace, zip up the trace file (found in the path specified above) and pm it to me or sam
    Attached Files Attached Files
    Last edited by bobby; 02-13-2006 at 09:24 AM.

  4. #4
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    Default trace

    Hi Bobby

    Thanks, I have done the trace but for some reason PM wont let me attach the file and I cant get the message withing posting limit!

    Got an email address I can post to?

    Kevin

  5. #5
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    I sent you a PM with the email addresses.

  6. #6
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    Default transient problem

    Hi Guys

    I have been trying to capture the output but each time I turn on the logging it clears and sends OK! I will persist as the problem hasnt vanished but it seems now not to be related to the FW nor the AV running on the PC (none, nod32, trend or AVG).

    It happens every few times in in the order of:
    1) Create new profile
    2) Sync mailbox (less than 1500 messages)
    3) Send/recieve ok 1-5 times
    4) Crash and not send
    5) Restart stil crashes
    6) Set logging on
    7) Item sends on restart!
    8) Return to 3) ;-)

    If I can grab the logs appropriately then I'll send them up but I thought this info may be of some use as it stands.

    Kevin

  7. #7
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    Are there any special characteristics of the messages you are trying to send (large messages, many attachments, etc)?

    Do all messages fail to send?

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