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Thread: Can not see any "old" email

  1. #1
    Join Date
    Oct 2007
    Detroit Michigan
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    Default Can not see any "old" email


    I had to rebuild the desktop of a CEO - he is using outlook 2003 with the Zimbra connector. Server is ZCS Network 5.

    With the rebuilt desktop, we can connect to Zimbra, we can see the folder structure, but we can not see any "pre-rebuild" emails at all. Yes, I already checked the email view and nothing is filtered out.

    I tried renaming the zimbra data files in the profile directory, no difference. I tried creating a new mail profile - no difference.

    Is there something that I can set/reset to force Outlook/Zimbra to reload and display all the email that is on the server?


    Ron Gage

  2. #2
    Join Date
    Apr 2008
    Rep Power


    I had a similar issue
    if the user has a very large mailbox, it could take hours to complete the download of all messages

    you can check the status on

    Outlook ->Tools->Send/Receive->Sent receive settings->zimbra ...

    sorry but I have the client in italian


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