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Thread: Problem sending mails in Outlook

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  1. #1
    Join Date
    Mar 2006
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    Default Problem sending mails in Outlook

    I folks, sometimes users of my company have problems sending mails in Outlook. The user create a new message and when he send this mail, appear in the send folder, but don't send. The user push send/receive button whitout success.

    Notes. In the messages in the column date appears *unkown*.

    To solve this temporally, the user move the message from the send folder to the draft folder, in this moment he push send button and the message go to the send folder with the *correct date* and automatically outlook sends normally.

    How can i fix this?

    My installation is:
    - Zimbra Collaboration Suite / Network Professional Edition (version 5.0.5)
    - Zimbra Connector Outlook v 5.0.5 (GA_2199_5.0.2580.5)
    - Next friday i will migrate to new Zimbra release (5.0.7) This new release fix this problem?

    Thanks

  2. #2
    Join Date
    Apr 2007
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    Default

    Quote Originally Posted by americo View Post
    I folks, sometimes users of my company have problems sending mails in Outlook. The user create a new message and when he send this mail, appear in the send folder, but don't send. The user push send/receive button whitout success.

    Notes. In the messages in the column date appears *unkown*.

    To solve this temporally, the user move the message from the send folder to the draft folder, in this moment he push send button and the message go to the send folder with the *correct date* and automatically outlook sends normally.

    How can i fix this?

    My installation is:
    - Zimbra Collaboration Suite / Network Professional Edition (version 5.0.5)
    - Zimbra Connector Outlook v 5.0.5 (GA_2199_5.0.2580.5)
    - Next friday i will migrate to new Zimbra release (5.0.7) This new release fix this problem?

    Thanks
    never seen or heard about this before. if it is easy to reproduce, can you:
    1) shut down outlook
    2) turn on logging (all options)
    3) clear out all existing logs
    4) restart outlook and try to reproduce.

    once it happens, zip up the logs and open a support case.

  3. #3
    Join Date
    Mar 2006
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    Default

    Ok... I reproduced this problem.

    The problem happend when the user is in off-line mode, the user create and send an email and outlook save this mail in the send folder with "unknown" date. Once the user go to on-line mode and push the send/receive button the mail still in the send folder with a wrong date.

    In this moment i have Zimbra version 5.0.5 where this off-line error exist, but migrating to version 5.0.7 fix this... But when happend when the user go to off-line because he dont have internet conexion and he will write some mails to send in the future, the problem will exists.

    I get the logs about it and will send it.

    Thanks

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