Results 1 to 2 of 2

Thread: Strange Outlook 2007 ZCS 99 CPU Problem

  1. #1
    Join Date
    Jul 2008
    Posts
    1
    Rep Power
    7

    Default Strange Outlook 2007 ZCS 99 CPU Problem

    Hi,

    One of my users is experiencing a 99% CPU use on process OUTLOOK.EXE.

    Occurs about 15 seconds after Outlook opens, memory usage of the process keeps fluctuating between around 100,000 and 240,000, and changes drastically every second. Every now and then OFFLB.EXE (Office LifeBoat) process launches.

    Have tried compacting ZDB, Moving ZDB out of profile, Reinstalling ZCS and reinstalling Outlook. Have also uninstalled Windows Desktop Search and have disabled all Addins and started Outlook in Safe Mode. Problem persists no matter what, and happens every time.

    I have attached a log file.

    User is on Windows XP SP3, and on the same laptop/configuration as 3 other users. ZCS version 5.0.7

    She is the only user experiencing this issue out of out 30-odd users.

    Please advise.
    Attached Files Attached Files

  2. #2
    Join Date
    Aug 2006
    Posts
    126
    Rep Power
    9

    Default

    It seems sync thread hangs while trying to process new created message with subject 'head bt'.
    Try to upgrade to the latest 5.0.9 connector. If that does not help.
    Open a case and and provide support original message in the outlook .msg file.
    Also process memory dump will be usefull. (see http://wiki.zimbra.com/index.php?tit...s_using_WinDbg)
    Regards
    Henry

Similar Threads

  1. ZCS + Funambol + Outlook + Calendar problem
    By IntuiWORX in forum Installation
    Replies: 0
    Last Post: 08-16-2008, 05:26 PM
  2. Strange Problem
    By devil in forum Administrators
    Replies: 16
    Last Post: 04-15-2008, 08:00 AM
  3. problem with outlook connector - attachments
    By galezer in forum Zimbra Connector for Outlook
    Replies: 1
    Last Post: 03-11-2008, 04:06 PM
  4. [SOLVED] Upgraded to 5.0 OSS - Sendmail Problem
    By Chewie71 in forum Installation
    Replies: 11
    Last Post: 12-28-2007, 06:07 PM
  5. tomcat won't start
    By lisap in forum Administrators
    Replies: 12
    Last Post: 12-03-2007, 02:46 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •