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Thread: Deleting (or moving) a message in a Shared Folder crashes Outlook

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  1. #1
    Join Date
    Oct 2006
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    Default Deleting (or moving) a message in a Shared Folder crashes Outlook

    Zimbra 5.0.9 server and client.
    In outlook, open other users folder (Inbox).

    Inbox loads, can view emails.

    Shared permissions are Admin, so I should be able to do anything to the messages in the inbox.

    Now I delete a message from the inbox, and outlook crashes.

    Also, if I copy a message from my inbox to the shared inbox outlook crashes.

    Odd thing is, the delete (or move) actually happens, and the results can be seen on restarting outlook, or in the webclient.

  2. #2
    Join Date
    Sep 2006
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    This is undoubtedly bug 30856, fixed in 5.0.10, and in a patch of 5.0.9. I believe the patch is available. If you are running 5.0.2706.9, you don't have the fix. 5.0.2707.9 does have the fix.

  3. #3
    Join Date
    Mar 2008
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    Have upgrade zimbra from 5.0.9 to 5.0.11.

    Release 5.0.11_GA_2695.RHEL5_64_20081117021643 RHEL5_64 NETWORK edition

    But still facing the same problem.
    When my user drag mail from personal inbox to shared account folder, the outlook crash again.

    Any resolution? Kindly assist.

    Thanks.

  4. #4
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    Do you have a crash dump? Look in %temp%\zco-cores

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