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Thread: Error opening shared calendar

  1. #1
    Join Date
    Oct 2008
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    Default Error opening shared calendar

    My user is using:
    Outlook 2007
    ZimbraOlkConnector-5.0.10_GA_2654_5.0.2781.10.msi

    When clicking File...
    open
    other users folder
    choosing the user who shared the calendar
    clicking calendar
    click OK

    The error is "Cannot display the folder".

    I have attached the ZCO log file created with logging turned on. Any suggestions would be great.
    Attached Files Attached Files

  2. #2
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    Default

    Try File->Open Other User's Mailbox

  3. #3
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    Default

    Quote Originally Posted by Marvin.sorensen View Post

    When clicking File...
    open
    other users folder
    That is the process I go throught to get the error in the first place. If I try inbox or calendar it results in the same error.

  4. #4
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    Default

    Just checking -- sometimes File->Open Other User's Mailbox works when File->Open Other User's Folder does not.

    Can you check to see if our Sharing Addin is really loaded?

    In Outlook: Tools->Trust Center
    Click Addins (on left)
    At bottom it says Manage. Make sure COM Add-ins is in dropdown. Go...
    See if Zimbra Sharing Addin is checked

    You can also try to unregister and register it:

    At a command prompt, go to where the addin is (probably Program Files\Common Files\System\MSMAPI\<LCID>). For English <LCID is 1033>
    Then do:

    regsvr32 /u /s SharingAddin.dll
    regsvr32 /s SharingAddin.dll

  5. #5
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    Dec 2008
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    Default

    "sometimes File->Open Other User's Mailbox works when File->Open Other User's Folder does not."

    Thanks, that worked for me to try "Open other user's mailbox" (Outlook 2003). Is it known WHY one works sometimes and the other works the other times? I have found it perplexing in my testing and in trying to answer user questions, and haven't found a systematic way to reproduce it yet.

    --Brandi

  6. #6
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    File->Open Other User's Folder is really an Exchange thing. We don't really control that code. Also, sometimes, it gets mysteriously greyed out for no apparent reason.

    In any case, either command gives you the whole mailbox. We don't have a way yet in Outlook just to open one folder, so Open Other User's Folder is misleading. We're thinking of getting rid of it altogether. You should use Open->Other User's Mailbox.

    Note that in version 6.0, we will detect shares from the server, and there will also be a dialog box where you can mount and unmount shares (bug 30465).

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