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Thread: [SOLVED] Outlook can't download GAL

  1. #1
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    Jan 2008
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    Default [SOLVED] Outlook can't download GAL

    I've got 5.0.11_GA_2695 server and 5.0.2817.11 ZCO. When Outlook attempts to sync the GAL, I see get a failure and see this message in the "Zimbra Send/Receive Progress" window:

    "Server returned soap fault"

    In the logs, these lines seem to show the problem:

    Code:
    04-12-2008 14:50:22.817 [4476]: *3* HTTP body:
    <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><change token="295709"/></context></soap:Header><soap:Body><soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>permission denied: cannot sync GAL</soap:Text></soap:Reason><soap:Detail><Error xmlns="urn:zimbra"><Code>service.PERM_DENIED</Code><Trace>btpool0-89:1228420158067:17b4093003ccfc4b</Trace></Error></soap:Detail></soap:Fault></soap:Body></soap:Envelope>
    04-12-2008 14:50:22.817 [4476]: *3*
    I've removed and readded the ZCO a few times and removed the anti-virus software but that hasn't worked. Everything else is working fine - email arrives and syncs and 2 way calendar sync is working.

    Any ideas as to what is going on?

    Thanks!

  2. #2
    Join Date
    Jan 2008
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    Default

    Was missing the config options zimbraFeatureGalSyncEnabled for the COS and some random accounts. Fixed by running:

    zmprov mc default zimbraFeatureGalSyncEnabled TRUE

    zmprov ma <address@domain.com> zimbraFeatureGalSyncEnabled TRUE

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