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Thread: [SOLVED] Outlook 2007 crash at startup with ZCS Connector ZimbraOlkConnector-5.0.1_G

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    Default [SOLVED] Outlook 2007 crash at startup with ZCS Connector ZimbraOlkConnector-5.0.1_G

    I have a Workstation with Windows XP Pro SP2 that has had Zimbra Connector working beautifully with Outlook 2007 for several months now. A recent software update was installed yesterday to a seemingly unrelated program (Trane's HVAC selection software v. 8.6) and upon startup Outlook gave the following error:

    "Cannot open your default e-mail folder. The information store could not be opened".

    The offending software was removed but the damage was apparently done, as the error remained.
    The profile was then deleted and Office 2007 was uninstalled. Once reinstalled and a new profile was created, Outlook just crashes before loading completely.
    Outlook works fine when an IMAP or POP account is set up but crashes with the ZCS.

    This is the second machine that this has happened to at our office after this software update. The first was wiped clean. I'm hoping there is a simpler solution!

    Attached are core dumps and log files created.


    Any help would be greatly appreciated.

    Thanks!

    Jill Austin
    Attached Files Attached Files

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