We are having an issue with a user not being able to use their created contacts and the GAL. Local contacts are visible in the contacts area of outlook, but if you create a new email and click “To”, it doesn't display any address book (created contacts or GAL).
We have tried using Zimbra Import Wizard to reload just the contacts from this user's previous PST file with no luck. Issue still remains.
When we go to tools->Account Settings->Address Book Tab and then check the outlook mapi file it doesn't list any address books, but yet when you go into the contacts area of outlook you can see there are approx 370 contacts listed.
We then logged into the webmail client and verified that the contacts are listed on the server and usable from the web client. When we click the "To" button on an email we are able to select between the different address books and it lists perfectly.
Zimbra Connector is installed and working as the user is able to send and receive email, just that contacts are unusable.
I have just enabled logging so I don't have a log file as of yet.
Outlook Version: 2007
Server Version: 5.0.13 RHEL 5 64 Network Edition
Any help is appreciated and if further information is required let me know.