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Thread: Outlook Calendar Sync Problem

  1. #1
    Join Date
    Aug 2008
    Rep Power

    Unhappy Outlook Calendar Sync Problem


    I am having a problem with calendar sync using outlook connector.
    Here is a symptom,
    A user created a schedule on outlook but this new entry was not synchronized to the server. So the user cannot see schedule entries on his web mail which he created on his outlook.

    If he creates a schedule on webmail, it is synchronized to outlook.

    He is using;
    Outlook 2007 SP2
    Windows XP SP3
    Outlook Connector version 6.0.57974
    Zimbra server 6.0.4_GA_2038/2039 (2009-12-16)

    Did anyone experience same problems before?

    Thank you

  2. #2
    Join Date
    Jun 2007
    Weatherford, TX
    Rep Power


    Nope. But, what have you seen in the /opt/zimbra/log/sync.log?
    And you should be able to see it in the mailbox.log as well (SetAppointmentRequest).

    grep 'user' sync.log
    grep 'user' mailbox.log

    (Of course, 'user' should be at least a portion of the user's name)

  3. #3
    Join Date
    Aug 2008
    Rep Power



    Thank you very much for your post.
    I checked logs and did not find "SetAppointmentRequest" logs from this particular users account.

    I also check if "Adding CalendarItem" logs from this users and I found some entries.

    Right now, this users calendar entries cannot be viewed from other users.
    I double checked his outlook calendar setting if he allowed others to view his entries and the setting was OK.

    Are there any points I should check for?

    Thank you very much

  4. #4
    Join Date
    Sep 2006
    Rep Power


    What do you mean by a "schedule"? Did you do File->Open Other User's Mailbox on Outlook?

    What are the exact steps you did? Did you create the share on Outlook, webmail, etc.?

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