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Thread: ZCO stops syncing, restart outlook, syncs once then not again. repeat.

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  1. #1
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    Default ZCO stops syncing, restart outlook, syncs once then not again. repeat.

    Hi,

    Having an issue where some people suddenly have the following issue:

    - Outlook stops syncing mail. It is not in offline mode. Send/receive does not do anything. No errors.
    - Restart Outlook, mail syncs once.
    - Repeat Cycle.

    It seems to be hitting more and more people and the only way I have found to fix is to uninstall ZCO and delete profiles and then reinstall.

    Has anyone run into this? We're on Zimbra 6.0.4 currently.

    Thanks.
    Ryan

  2. #2
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    Default

    Have you tried moving to 6.0.6?

    Can you post a ZCO log file that duplicates your problem? Hopefully, it won't span too long, so the log won't get too big.

    Thanks

  3. #3
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    Quote Originally Posted by fsiegel View Post
    Have you tried moving to 6.0.6?

    Can you post a ZCO log file that duplicates your problem? Hopefully, it won't span too long, so the log won't get too big.

    Thanks
    I have similar symptoms:
    • Outlook stops syncing mail. It is not in offline mode. Receive does not do anything. but Send is working (that's the difference). No errors.
    • Restart Outlook, mail syncs once.
    • Repeat Cycle.

    my first user encountered this bug (sync once only) approximately in Feb.

    My second user get the same pb today after a windows update and a reboot. We went back to the previous system snapshot (ie before windows update) but sync does not work neither (sync once, then failed)


    Both are using seven + outlook 2003 sp3, ZCO 6.04 and ZCS 6.04


    BTW, I am also using the same config, currently without any pb.

    I will send you privately some logs.

    christophe

  4. #4
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    Quote Originally Posted by fsiegel View Post
    Have you tried moving to 6.0.6?

    Can you post a ZCO log file that duplicates your problem? Hopefully, it won't span too long, so the log won't get too big.

    Thanks

    Here's some interesting stuff being logged:

    Code:
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137668) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137700) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137732) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137764) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137796) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137828) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137860) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137892) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137924) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137956) !!!!!!!!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! SERIOUS ERROR !!!!!!!!!!!!!!!!^M
    25-05-2010 13:19:47.031 [5824]: FileMapper::LoadCache: !!!!!!!!!!!!!!!!!!!!!! WE HAVE MULTIPLE ZIMBRAID FOR ONE PSTID (PSTId=2137988) !!!!!!!!!!!!!!!!!!!!!!^M
    Other useful log:
    Code:
    25-05-2010 13:27:10.171 [4664]: *18680* <<<<-------- HTTP stream Start (Response) ----------------------------------------------->>>>
    25-05-2010 13:27:10.171 [4664]: *18680* DEBUG: in Zimbra::Rpc::Connection::ReadResponseFully - content-length in http response header: 587
    25-05-2010 13:27:10.171 [4664]: *18680* DEBUG: in Zimbra::Rpc::Connection::ReadResponseFully - Total bytes read from wire: 587
    25-05-2010 13:27:10.171 [4664]: *18680* <<<<-------- HTTP stream End (Response) ----------------------------------------------->>>>
    25-05-2010 13:27:10.171 [4664]: *18680* Exit Zimbra::Rpc::Connection::SendRequest ...
    25-05-2010 13:27:10.171 [4664]: DEBUG: Zimbra::Rpc::ZimbraConnection::HandleError - the error (mail.NO_SUCH_MSG) can not be handled here.
    25-05-2010 13:27:10.171 [4368]: QueryInterface this(03BA85B8) inner(029B6250) iid(Unknown MAPI Property Set (98)): unknown handled by inner as 029B6308
    25-05-2010 13:27:10.171 [4664]: Zimbra::Sync::Synchronizer::PushClientChanges_HandleRpc: Response is soap error exception (mail.NO_SUCH_MSG).
    25-05-2010 13:27:10.171 [4664]: IsRPCOverDelete. error code mail.NO_SUCH_MSG
    25-05-2010 13:27:10.171 [4664]: Zimbra::Sync::Synchronizer::PushClientChanges_HandleRpc. Most probably no parent folder yet created. I will try once again later
    25-05-2010 13:27:10.171 [4664]: Done processing 18677 of 18678
    25-05-2010 13:27:10.171 [4664]: Change record 18678 of 18678
    25-05-2010 13:27:10.171 [4368]: QueryInterface this(03BA7298) inner(029B3970) iid(Unknown MAPI Property Set (98)): unknown handled by inner as 029B3A28
    25-05-2010 13:27:10.171 [4664]: ---------------CHANGE RECORD---------------
    25-05-2010 13:27:10.171 [4664]: Changed Object Eid
    25-05-2010 13:27:10.171 [4664]: 24;0000000006147F16CB9C4A4780271A340667BA4AC4DD3200
    25-05-2010 13:27:10.171 [4664]: Change Record Eid
    25-05-2010 13:27:10.171 [4664]: 24;0000000006147F16CB9C4A4780271A340667BA4AC8181D00
    25-05-2010 13:27:10.171 [4664]: ChangeType: Edit
    25-05-2010 13:27:10.171 [4664]: ChangedObjectType: Message
    25-05-2010 13:27:10.171 [4664]: ZimbraId: 38369
    25-05-2010 13:27:10.171 [4664]: ReplicationId: not synced to server yet
    25-05-2010 13:27:10.171 [4664]: -------------------------------------------


    Any thoughts?

  5. #5
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    Hi,

    Can't move to 6.0.6 yet because we have to test it first in our replica environment.

    I will work on getting zco logs next time the problem happens.

    Ryan

  6. #6
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    Default logs when sync blocks after one success

    Hello,

    The scenario was the following:

    • at 17:41 user A started outlook, synced once the receiving messages and after that did not receive any new messages
    • at 17:42 user B send message1 to user A (which did not received in outlook as mentionned just before). However, the message was available on zimbra webmail
    • at 17:43 user A stopped and restarted outlook, and received message1
    • at 17:45 user B resend message2, not received anymore by outlook of user A


    PS: hours are approximate.

    The logs are attached.

  7. #7
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    Hello,

    as mentioned in http://www.zimbra.com/forums/zimbra-...tml#post177235 I deleted .imd files in the outlook directory.

    This forces a re-index of all emails and after that outlook seems to sync again.

    My once-only-sync is solved. (but could not mark this thread as solved as i am not the initiator of this thread...)

    christophe

  8. #8
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    Quote Originally Posted by mertz View Post
    Hello,

    as mentioned in http://www.zimbra.com/forums/zimbra-...tml#post177235 I deleted .imd files in the outlook directory.

    This forces a re-index of all emails and after that outlook seems to sync again.

    christophe
    One of my users get again the same pb. It happens after she get windows update (exactly what happens to her previously). This time, she did not get back to a previous system restauration; she deleted again the .imd files, and did this did not work this time; outlook sync only once after launching it.

    My guess is there is a incompatibility with some outlook (or windows) update.

    What can I do for her?

    christophe

  9. #9
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    Do you know what was in the windows update? I don't know if I've ever heard of a windows update that caused this kind of problem. You can check in add-remove programs, with "Show updates" checked to see what this update did.

  10. #10
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    Default Sync problems

    I am having the exact same issue. Currently I am running connector version 6.0.5797.4 with Release 6.0.4_GA_2038.RHEL5_20091214172206 CentOS5 NETWORK edition.

    How do I go about getting the latest connector?

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