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Thread: Cannot get the outlook connector to install

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  1. #1
    Join Date
    Dec 2007
    Posts
    18
    Rep Power
    7

    Default Cannot get the outlook connector to install

    Hello,

    Im running office 2007 from a windows 2003 server. When trying to install the outlook connector it tells me the installer got interrupted before it could finish.

    Im using Zimbra 6.0.6.1 GA with the included outlook connector.

    I had the logging running and I'll paste the last part here. Looks like the problem is that there is no mapisvc.inf?

    I already tried repairing the office 2007 install, but nothing works, I keep getting this error.

    Can anyone help me out?

    Thanks!

    Code:
    Action 10:20:54: InstallFiles. Copying new files
    InstallFiles: File: LSMSXP32.dll,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 483328
    InstallFiles: File: LSLIB32.dll,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 2768896
    InstallFiles: File: LSMSABP32.dll,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 253952
    InstallFiles: File: LSMSCFG32.dll,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 540672
    InstallFiles: File: LSMSSP32.dll,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 2891776
    InstallFiles: File: LSMSUTIL32.dll,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 1626112
    InstallFiles: File: LSMIME32.dll,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 638976
    InstallFiles: File: SharingAddin.dll,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 2183168
    InstallFiles: File: ShutdownAddin.dll,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 442368
    InstallFiles: File: ZCOLogCtl.exe,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 1593344
    InstallFiles: File: DBGHELP.DLL,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 1039192
    InstallFiles: File: ZimbraEventTracing.mof,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 25189
    InstallFiles: File: ZimbraEventTracing.tmf,  Directory: C:\Program Files\Common Files\SYSTEM\MSMAPI\1043\,  Size: 6758
    Action 10:20:54: UpdateSystemPathCA.
    CA LOG: Entering UpdateSystemPath.
    CA LOG: Entering GetMAPISvcPath.
    CA LOG: mapistub.dll path - C:\WINDOWS\system32\mapistub.dll.
    CA LOG: Failed to get path for mapisvc.inf using MSIApplicationLCID.
    CA LOG: Failed to get path for mapisvc.inf using MSIOfficeLCID.
    CA LOG: Failed to get path for msmapi32.dll using the FGetComponentPath function.
    CA LOG: This may indicate a broken Office installation.
    CA LOG: Entering GetOutlookVersion.
    CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.12.
    CA LOG: Outlook Major Version = 12l.
    CA LOG: Failed to get outlook minor version, continuing with major version only.
    CA LOG: Leaving GetOutlookVersion.
    Failed to retreive MAPISVC path. Outlook version is 12. Installation will abort
    CA LOG: Leaving GetMAPISvcPath.
    CA LOG: Failed to get mapisvc.inf file path.
    CA LOG: Leaving UpdateSystemPath.
    Action ended 10:20:54: InstallFinalize. Return value 3.
    Action 10:20:54: Rollback. Rolling back action:
    Rollback: UpdateSystemPathCA
    Rollback: Copying new files
    Rollback: Updating component registration
    Rollback: CleanRegistryBeforeInstallCA
    Action ended 10:20:54: INSTALL. Return value 3.
    Action ended 10:20:54: ExecuteAction. Return value 3.
    CA LOG: Aborting profile creation as profile creation event never got set
    Action ended 10:21:52: CreateDefaultProfileCA. Return value 1603.
    Action 10:21:52: FatalErrorForm.
    Action start 10:21:52: FatalErrorForm.
    Action 10:21:52: FatalErrorForm. Dialog created
    Action ended 10:21:57: FatalErrorForm. Return value 1.
    Action ended 10:21:57: INSTALL. Return value 3.
    === Logging stopped: 5/26/2010  10:21:57 ===
    MSI (c) (40:44) [10:21:57:296]: Product: ZCS Connector for Outlook -- Installation failed.
    Last edited by phoenix; 05-26-2010 at 03:14 AM.

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