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Thread: ZCO 5.0.23 and Outlook 2007 SP2

  1. #1
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    Default ZCO 5.0.23 and Outlook 2007 SP2

    I've been having problems with a users Outlook 2003, so I decied to remove it and re-install 2007 to see if the same issues are happening. However, after Office installs and all the updates and SP's are installed, when I want to create a new profile, I'm getting stuck.

    In the screenshot, if I hit next, nothing happens. It kind of flashes for a second and never goes forward. What's going on?
    Attached Images Attached Images
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

  2. #2
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    nobody else has ever had this issue?
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

  3. #3
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    Sounds like a possible problem with the ZCO install. I would try uninstalling ZCO and installing it again. Outlook 2007 is different than 2003 in that it doesn't really use MAPISVC.INF in the same way. Try this and let me know what happens.

  4. #4
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    Ok so I uninstalled, and just wanted to see if the Zimbra Collaboration Server was in other, and it is. I think I have a leftover ZCO? How can I clean it out completely even after uninstalling?

    Thanks!
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

  5. #5
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    That wouldn't necessarily mean that you have a leftover ZCO. Cab you post your mapisvc.inf file? [In Program Files\Common Files\System\MSMAPI\<lcid>]

    lcid is 1033 for USA English

  6. #6
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    Below is what's in the mapisvc.inf file. The only other file there is the MSMAPI32.DLL


    [Services]
    MSEMS=Microsoft Exchange Server
    MSPST AB=Personal Address Book
    MSPST MS=Outlook 97-2002 Personal Folders File (.pst)
    MSUPST MS=Office Outlook Personal Folders File (.pst)
    CONTAB=Outlook Address Book
    EMABLT=Microsoft LDAP Directory
    INTERSTOR=Internet Folders
    O10ABP=Exchange Address Book
    LSMS=Zimbra Collaboration Server
    LSMS_Secondary=Zimbra Delegation Server
    [Default Services]
    MSEMS=Microsoft Exchange Server
    MSPST AB=Personal Address Book
    LSMS=Zimbra Collaboration Server
    [MAPI]
    ServiceOrder=MSEMS,MSN
    [MSEMS]
    PR_DISPLAY_NAME=Microsoft Exchange Server
    Sections=MSEMS_MSMail_Section
    PR_SERVICE_DLL_NAME=emsui.dll
    PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_SERVICE_ENTRY_NAME=EMSCfg
    PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY
    Providers=EMS_DSA, EMS_MDB_public, EMS_MDB_private, EMS_RXP, EMS_MSX, EMS_Hook
    PR_SERVICE_SUPPORT_FILES=emsui.dll,emsabp.dll,emsm db.dll
    [MSPST AB]
    PR_DISPLAY_NAME=Personal Address Book
    Providers=MSPST ABP
    PR_SERVICE_DLL_NAME=MSPST.DLL
    PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_SERVICE_SUPPORT_FILES=MSPST.DLL
    PR_SERVICE_ENTRY_NAME=PABServiceEntry
    PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_NO_P RIMARY_IDENTITY
    [MSPST MS]
    Providers=MSPST MSP
    PR_SERVICE_DLL_NAME=mspst.dll
    PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_SERVICE_SUPPORT_FILES=mspst.dll
    PR_SERVICE_ENTRY_NAME=PSTServiceEntry
    PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
    [MSUPST MS]
    Providers=MSUPST MSP
    PR_SERVICE_DLL_NAME=mspst.dll
    PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_SERVICE_SUPPORT_FILES=mspst.dll
    PR_SERVICE_ENTRY_NAME=PSTServiceEntry
    PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
    [CONTAB]
    Providers=CONTABP
    PR_SERVICE_DLL_NAME=contab.dll
    PR_SERVICE_INSTALL_ID={6485D266-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_SERVICE_SUPPORT_FILES=contab.dll
    PR_SERVICE_DELETE_FILES=contab.dll
    PR_SERVICE_ENTRY_NAME=ServiceEntry
    PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY | SERVICE_SINGLE_COPY
    [EMABLT]
    PR_DISPLAY_NAME=Microsoft LDAP Directory
    PR_SERVICE_INSTALL_ID={6485D268-C2AC-11D1-AD3E-10A0C911C9C0}
    Providers=PRO_EMABLT
    PR_SERVICE_DLL_NAME=BJABLR.DLL
    PR_SERVICE_SUPPORT_FILES=EMABLT.DLL,BJABLR.DLL
    PR_SERVICE_DELETE_FILES=EMABLT.DLL,BJABLR.DLL
    PR_SERVICE_ENTRY_NAME=ServiceEntry
    PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
    6600001e=ldap.bigfoot.com
    6601001e=389
    6602001e=
    6603001e=
    6604001e=(&(mail=*)(|(mail=%s*)(|(cn=%s*)(|(sn=%s* )(givenName=%s*)))))
    6605001e=SMTP
    6606001e=mail
    6607001e=60
    6608001e=100
    6609001e=120
    660a001e=15
    660b001e=
    660c001e=OFF
    660d001e=OFF
    660e001e=NONE
    660f001e=OFF
    6610001e=postalAddress
    6611001e=cn
    6612001e=1
    [INTERSTOR]
    Providers=INTERSTOR_P
    PR_SERVICE_DLL_NAME=pstprx.dll
    PR_SERVICE_SUPPORT_FILES=pstprx.dll
    PR_SERVICE_DELETE_FILES=pstprx.dll
    PR_SERVICE_ENTRY_NAME=PRXServiceEntry@40
    PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
    PR_DISPLAY_NAME=Internet Folders
    PR_MDB_PROVIDER=4e495441f9bfb80100aa0037d96e0000
    [O10ABP]
    PR_DISPLAY_NAME=Exchange Address Book
    Providers=O10_EMSABP
    PR_SERVICE_SUPPORT_FILES=EMSABP.DLL,emsui.dll
    Sections=MSEMS_MSMail_Section2
    PR_SERVICE_DLL_NAME=emsui.dll
    PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_SERVICE_ENTRY_NAME=EMSCfg
    PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY
    [EMS_DSA]
    PR_DISPLAY_NAME=Microsoft Exchange Directory Service
    PR_PROVIDER_DISPLAY=Microsoft Exchange Directory Service
    PR_PROVIDER_DLL_NAME=EMSABP.DLL
    PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
    [EMS_MDB_public]
    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
    PR_PROVIDER_DLL_NAME=EMSMDB.DLL
    PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
    66090003=06000000
    660A0003=03000000
    34140102=78b2fa70aff711cd9bc800aa002fc45a
    PR_DISPLAY_NAME=Public Folders
    PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store
    [EMS_MDB_private]
    PR_PROVIDER_DLL_NAME=EMSMDB.DLL
    PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
    PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY|STATUS_D EFAULT_STORE|STATUS_PRIMARY_STORE
    66090003=0C000000
    660A0003=01000000
    34140102=5494A1C0297F101BA58708002B2A2517
    PR_DISPLAY_NAME=Private Folders
    PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store
    [EMS_RXP]
    PR_DISPLAY_NAME=Microsoft Exchange Remote Transport
    PR_PROVIDER_DISPLAY=Microsoft Exchange Remote Transport
    PR_PROVIDER_DLL_NAME=EMSUI.DLL
    PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
    66090003=40000000
    660A0003=0A000000
    [EMS_MSX]
    PR_DISPLAY_NAME=Microsoft Exchange Transport
    PR_PROVIDER_DISPLAY=Microsoft Exchange Transport
    PR_PROVIDER_DLL_NAME=EMSMDB.DLL
    PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
    66090003=00000000
    [EMS_Hook]
    PR_DISPLAY_NAME=MS Exchange Hook
    PR_PROVIDER_DISPLAY=MS Exchange Hook
    PR_PROVIDER_DLL_NAME=EMSMDB.DLL
    PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_HOOK_PROVIDER
    PR_RESOURCE_FLAGS=HOOK_INBOUND
    [MSPST ABP]
    PR_PROVIDER_DLL_NAME=MSPST.DLL
    PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
    PR_DISPLAY_NAME=Personal Address Book
    PR_PROVIDER_DISPLAY=Personal Address Book
    [MSPST MSP]
    34140102=4e495441f9bfb80100aa0037d96e0000
    PR_PROVIDER_DLL_NAME=mspst.dll
    PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
    PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
    PR_DISPLAY_NAME=Personal Folders
    PR_PROVIDER_DISPLAY=Personal Folders File (.pst)
    [MSUPST MSP]
    67020003=00000010
    34140102=4e495441f9bfb80100aa0037d96e0000
    PR_PROVIDER_DLL_NAME=mspst.dll
    PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
    PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
    PR_DISPLAY_NAME=Personal Folders
    PR_PROVIDER_DISPLAY=Personal Folders File (.pst)
    [CONTABP]
    PR_PROVIDER_DLL_NAME=contab.dll
    PR_SERVICE_INSTALL_ID={6485D266-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
    PR_PROVIDER_DISPLAY=Outlook Address Book
    PR_RESOURCE_METHODS=STATUS_SETTINGS_DIALOG
    [PRO_EMABLT]
    PR_PROVIDER_DLL_NAME=EMABLT.DLL
    PR_SERVICE_INSTALL_ID={6485D268-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_PROVIDER_DISPLAY=Microsoft LDAP Directory
    PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
    [INTERSTOR_P]
    PR_PROVIDER_DLL_NAME=pstprx.dll
    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
    PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
    PR_PROVIDER_DISPLAY=Internet Folders
    PR_MDB_PROVIDER=4e495441f9bfb80100aa0037d96e0000
    [O10_EMSABP]
    PR_DISPLAY_NAME=Exchange Address Book
    PR_PROVIDER_DISPLAY=Exchange Address Book
    PR_PROVIDER_DLL_NAME=EMSABP.DLL
    PR_SERVICE_INSTALL_ID={6485D26A-C2AC-11D1-AD3E-10A0C911C9C0}
    PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
    [LSMS]
    PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
    PR_DISPLAY_NAME=Zimbra Collaboration Suite
    PR_SERVICE_ENTRY_NAME=LMServiceEntry
    PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_PRIM ARY_IDENTITY
    Providers=LSMS_StoreP, LSMS_XportP
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_SERVICE_DLL_NAME=LSMSCFG.DLL
    WIZARD_ENTRY_NAME=LMWizardEntry
    [LSMS_Secondary]
    PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
    PR_DISPLAY_NAME=Zimbra Collaboration Suite
    PR_SERVICE_ENTRY_NAME=LMServiceEntryDelegateStore
    PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
    Providers=LSMS_StorePSecondary
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_SERVICE_DLL_NAME=LSMSCFG.DLL
    WIZARD_ENTRY_NAME=LMWizardEntry
    [LSMS_StoreP]
    PR_PROVIDER_DLL_NAME=LSMSSP.DLL
    PR_PROVIDER_DISPLAY=ZCS Message Store
    PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE|STATUS_PRIM ARY_STORE
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
    PR_DISPLAY_NAME=Zimbra Private Folders
    [LSMS_XportP]
    PR_PROVIDER_DLL_NAME=LSMSXP.DLL
    PR_PROVIDER_DISPLAY=ZCS Transport
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
    PR_DISPLAY_NAME=Zimbra Private Folders
    PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY
    [LSMS_StorePSecondary]
    PR_PROVIDER_DLL_NAME=LSMSSP.DLL
    PR_PROVIDER_DISPLAY=ZCS Delegate Message Store
    PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
    PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
    PR_DISPLAY_NAME=Zimbra Delegate Folders
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

  7. #7
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    Looks like you've got the right stuff in there. To see if you have a leftover ZCO, you could uninstall, and then check add/remove programs and see if there is still a ZCO in there. If so, I can help you clean out your registry.

  8. #8
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    Ok so I ran CCleaner.exe to see if it would clean out the remanants of ZCO, and unfortunately it's still showing in the above screenshot.

    What method would you recommend to completely get it out of the registry?
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

  9. #9
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    First, uninstall the current version normally. Then with regedit, go through HKLM and HKCU and search for the string "ZCS Connector for Outlook", and delete the corresponding left pane items. Sometimes, you'll want to delete the whole GUID, like with something like:

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ins taller\UserData\S-1-5-18\Products. Here, the GUID would have a child key called InstallProperties, where the DisplayName value would be ZCS Connector for Outlook. In this case, you would want to delete the whole GUID in the left pane (the parent of InstallProperties).

    You've got to be really careful doing this stuff, especially if you are squeamish. You should back up your registry before.

    Note that I am not recommending this approach unless you are really confident in your abilities not to mess up your registry.

  10. #10
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    so I tried searching through the registy for that string or variants thereof, and found nothing. Just the odd Outlook registry string.

    I'm quite confident editing the registry just so you know!

    Any other ideas i could try?
    OS : Ubuntu 6.02 LTS
    ZCS : zcs-NETWORK-6.0.8_GA_2661.UBUNTU6

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