Hi.

I have a serious problem with my zimbra connector. When I try to install it is interrupted and tells me that it cannot be completed. I have searched for hours to try to find a solution but nothing seems to work. Please help.

This is what I have tried:

1. Removed reg files.
2. Updated MAPISVC.inf file (in C:\Program Files (x86)\Common Files\System\MSMAPI\1033) with info from this thread:
http://www.zimbra.com/forums/zimbra-...nnector-2.html "Henry's fix".

It might be interesting for you to know that:
1. When I try to install version 5.0.19 it tells me that a newer version is installed.
2. When I try to install version 6.0.4 it gives me the opinion to repair or remove but it is also interrupted.
3. The version I am trying to install is 6.0.7

I'm using windows 7 64 bit and office 2010 32 bit

This is the log I get when I install it:

=== Logging started: 05.10.2010 20:28:54 ===
Action start 20:28:54: INSTALL.
Action start 20:28:54: AppSearch.
Action ended 20:28:54: AppSearch. Return value 1.
Action start 20:28:54: FindRelatedProducts.
Action ended 20:28:54: FindRelatedProducts. Return value 1.
Action start 20:28:54: SetUpgradeContextCA.
CA LOG: Entering SetUpgradeContext.
CA LOG: found PREVIOUSVERSIONSINSTALLED: {09D25E0D-A29A-4DB3-BA65-4DD5830DA57C}
CA LOG: Failed to enumerate uninstall key, error = 259l.
CA LOG: Already have a valid previous version product code
Action ended 20:28:54: SetUpgradeContextCA. Return value 1.
Action start 20:28:54: ValidateProductID.
Action ended 20:28:54: ValidateProductID. Return value 1.
Action start 20:28:54: DIRCA_TARGETDIR.
Action ended 20:28:54: DIRCA_TARGETDIR. Return value 1.
Action start 20:28:54: CostInitialize.
Action ended 20:28:54: CostInitialize. Return value 1.
Action start 20:28:54: FileCost.
Action ended 20:28:54: FileCost. Return value 1.
Action start 20:28:54: IsolateComponents.
Action ended 20:28:54: IsolateComponents. Return value 0.
Action start 20:28:54: CostFinalize.
Action ended 20:28:54: CostFinalize. Return value 1.
Action start 20:28:54: WelcomeForm.
Info 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783 400 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height.
Info 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 20 pixels height.
DEBUG: Error 2888: Executing the TextStyle view failed
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: TextStyle, ,
Action ended 20:28:58: WelcomeForm. Return value 1.
Action start 20:28:58: ProgressForm.
Action ended 20:28:58: ProgressForm. Return value 1.
Action start 20:28:58: MigrateFeatureStates.
Action ended 20:28:58: MigrateFeatureStates. Return value 0.
Action start 20:28:58: ExecuteAction.
Action start 20:29:11: INSTALL.
Action start 20:29:11: VerifyUpgradationCA.
CA LOG: Entering VerifyUpgradation.
IsBESInstall. IsBESInstall read as 0
CA LOG: UILevel = 5
CA LOG: ProductVersion = 6.0.5981.7.
CA LOG: User selected to upgrade.
CA LOG: Leaving VerifyUpgradation.
Action ended 20:29:11: VerifyUpgradationCA. Return value 1.
Action start 20:29:11: DetectOutlookVersionCA.
CA LOG: Entering CheckOLInstalled.
IsBESInstall. IsBESInstall read as 0
CA LOG: Entering GetOutlookVersion.
CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.14.
CA LOG: Outlook Major Version = 14l.
CA LOG: Failed to get outlook minor version, continuing with major version only.
CA LOG: Leaving GetOutlookVersion.
CA LOG: UILevel = 5
IsBESInstall. IsBESInstall read as 0
CA LOG: Leaving CheckOLInstalled.
Action ended 20:29:11: DetectOutlookVersionCA. Return value 1.
Action start 20:29:11: DisableMeetingRegenerationKeyCA.
CA LOG: Entering AddMeetingRegenerationKeys.
IsBESInstall. IsBESInstall read as 0
CA LOG: Leaving AddMeetingRegenerationKeys
Action ended 20:29:11: DisableMeetingRegenerationKeyCA. Return value 1.
Action start 20:29:11: AppSearch.
Action ended 20:29:11: AppSearch. Return value 0.
Action start 20:29:11: InstallCA.
CA LOG: Entering InstallCA.
IsBESInstall. IsBESInstall read as 0
CA LOG: UILevel = 5
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: AccountName - Zimbra.
CA LOG: AccountName - Zimbra.
CA LOG: Leaving InstallCA.
Action ended 20:29:11: InstallCA. Return value 1.
Action start 20:29:11: LaunchConditions.
Action ended 20:29:11: LaunchConditions. Return value 0.
Action start 20:29:11: FindRelatedProducts.
Action ended 20:29:11: FindRelatedProducts. Return value 0.
Action start 20:29:11: SetUpgradeContextCA.
CA LOG: Entering SetUpgradeContext.
CA LOG: found PREVIOUSVERSIONSINSTALLED: {09D25E0D-A29A-4DB3-BA65-4DD5830DA57C}
CA LOG: Failed to enumerate uninstall key, error = 259l.
CA LOG: Already have a valid previous version product code
Action ended 20:29:12: SetUpgradeContextCA. Return value 1.
Action start 20:29:12: ValidateProductID.
Action ended 20:29:12: ValidateProductID. Return value 1.
Action start 20:29:12: CreateLoggingSettingsCA.
CA LOG: Entering CreateLoggingSettings.
CA LOG: LoggingEnabled = 0.
CA LOG: Logging is disabled. So no need to create the registry key
CA LOG: Leaving CreateLoggingSettings.
Action ended 20:29:12: CreateLoggingSettingsCA. Return value 1.
Action start 20:29:12: CostInitialize.
Action ended 20:29:12: CostInitialize. Return value 1.
Action start 20:29:12: FileCost.
Action ended 20:29:12: FileCost. Return value 1.
Action start 20:29:12: SetREGFILENAME.
Action ended 20:29:12: SetREGFILENAME. Return value 1.
Action start 20:29:12: CostFinalize.
Action ended 20:29:12: CostFinalize. Return value 1.
Action start 20:29:12: MigrateFeatureStates.
Action ended 20:29:12: MigrateFeatureStates. Return value 0.
Action start 20:29:12: InstallValidate.
Action ended 20:29:12: InstallValidate. Return value 1.
Action start 20:29:12: InstallInitialize.
Action ended 20:29:17: InstallInitialize. Return value 1.
Action start 20:29:17: RemoveExistingProducts.
Action start 20:29:17: INSTALL.
Action start 20:29:17: AppSearch.
Action ended 20:29:17: AppSearch. Return value 1.
Action start 20:29:17: FindRelatedProducts.
Action ended 20:29:17: FindRelatedProducts. Return value 0.
Action start 20:29:17: ValidateProductID.
Action ended 20:29:17: ValidateProductID. Return value 1.
Action start 20:29:17: DIRCA_TARGETDIR.
Action ended 20:29:17: DIRCA_TARGETDIR. Return value 1.
Action start 20:29:17: CostInitialize.
Action ended 20:29:17: CostInitialize. Return value 1.
Action start 20:29:17: FileCost.
Action ended 20:29:17: FileCost. Return value 1.
Action start 20:29:17: SetREGFILENAME.
Action ended 20:29:17: SetREGFILENAME. Return value 1.
Action start 20:29:17: CostFinalize.
Action ended 20:29:17: CostFinalize. Return value 1.
Action start 20:29:17: MigrateFeatureStates.
Action ended 20:29:17: MigrateFeatureStates. Return value 0.
Action start 20:29:17: InstallValidate.
Action ended 20:29:17: InstallValidate. Return value 1.
Action start 20:29:17: InstallInitialize.
Action ended 20:29:17: InstallInitialize. Return value 1.
Action start 20:29:17: RemoveExistingProducts.
Action ended 20:29:17: RemoveExistingProducts. Return value 0.
Action start 20:29:17: ProcessComponents.
Action ended 20:29:17: ProcessComponents. Return value 1.
Action start 20:29:17: UnpublishFeatures.
Action ended 20:29:17: UnpublishFeatures. Return value 1.
Action start 20:29:17: RemoveRegistryValues.
Action ended 20:29:17: RemoveRegistryValues. Return value 1.
Action start 20:29:17: RemoveRegisterSharingAddinCA.
Action ended 20:29:17: RemoveRegisterSharingAddinCA. Return value 1.
Action start 20:29:17: RemoveRegisterShutdownAddinCA.
Action ended 20:29:17: RemoveRegisterShutdownAddinCA. Return value 1.
Action start 20:29:17: RemoveINFEntriesCA.
Action ended 20:29:17: RemoveINFEntriesCA. Return value 1.
Action start 20:29:17: UnregisterStoreProviderCA.
Action ended 20:29:17: UnregisterStoreProviderCA. Return value 1.
Action start 20:29:17: UnRegisterETWProviderCA.
Action ended 20:29:17: UnRegisterETWProviderCA. Return value 1.
Action start 20:29:17: RemoveFiles.
Action ended 20:29:17: RemoveFiles. Return value 0.
Action start 20:29:17: InstallFiles.
Action ended 20:29:17: InstallFiles. Return value 1.
Action start 20:29:17: RemoveFilesCA.
Action ended 20:29:17: RemoveFilesCA. Return value 1.
Action start 20:29:17: WriteRegistryValues.
Action ended 20:29:17: WriteRegistryValues. Return value 1.
Action start 20:29:17: RegisterUser.
Action ended 20:29:17: RegisterUser. Return value 0.
Action start 20:29:17: RegisterProduct.
Action ended 20:29:17: RegisterProduct. Return value 1.
Action start 20:29:17: PublishFeatures.
Action ended 20:29:17: PublishFeatures. Return value 1.
Action start 20:29:17: PublishProduct.
Action ended 20:29:17: PublishProduct. Return value 1.
Action start 20:29:17: InstallFinalize.
CA LOG: Entering RemoveRegisterSharingAddin.
IsBESInstall. IsBESInstall read as
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: Command to unregister SharingAddin.dll - regsvr32 /u /s "C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\SharingAddin.dll".
CA LOG: Leaving RemoveRegisterSharingAddin.
CA LOG: Entering RemoveRegisterShutdownAddin.
IsBESInstall. IsBESInstall read as
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: Command to unregister ShutdownAddin.dll - regsvr32 /u /s "C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\ShutdownAddin.dll".
CA LOG: Leaving RemoveRegisterShutdownAddin.
CA LOG: Entering RemoveINFEntries.
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: Directory count = 2.
CA LOG: Directory - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\..\1033\MAPISVC.inf.
CA LOG: Entering DeleteINFEntries.
CA LOG: Entering WriteToInf.
CA LOG: Leaving WriteToInf.
CA LOG: Leaving DeleteINFEntries.
In RemoveINFEntriesForBES
This is not a BES install
CA LOG: Directory - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\..\1044\MAPISVC.inf.
CA LOG: Entering DeleteINFEntries.
CA LOG: Entering WriteToInf.
CA LOG: Leaving WriteToInf.
CA LOG: Leaving DeleteINFEntries.
In RemoveINFEntriesForBES
This is not a BES install
CA LOG: Leaving RemoveINFEntries.
CA LOG: Entering UnregisterStoreProvider.
CA LOG: Entering GetMAPISvcPath.
CA LOG: mapistub.dll path - C:\Windows\system32\mapistub.dll.
CA LOG: Got path for mapisvc using MSIComponentID
CA LOG: mapisvc.inf full path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL.
CA LOG: mapisvc.inf path - C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033.
CA LOG: Leaving GetMAPISvcPath.
CA LOG: Command to unregister LSMSSP32.dll - regsvr32 /u /s "C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\LSMSSP32.dll".
CA LOG: Leaving UnregisterStoreProvider.
CA LOG: Entering UnRegisterETWProvider.
CA LOG: Failed to delete ZimbraETWProvider class(-2147217406).
CustomAction UnRegisterETWProviderCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 20:29:19: InstallFinalize. Return value 3.
Action ended 20:29:19: INSTALL. Return value 3.
CustomAction returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 20:29:19: RemoveExistingProducts. Return value 3.
Action ended 20:29:19: INSTALL. Return value 3.
Action ended 20:29:19: ExecuteAction. Return value 3.
Action start 20:29:19: FatalErrorForm.
Action ended 20:29:20: FatalErrorForm. Return value 1.
Action ended 20:29:20: INSTALL. Return value 3.
=== Logging stopped: 05.10.2010 20:29:20 ===
MSI (c) (50:C0) [20:29:20:940]: Product: ZCS Connector for Outlook -- Installation failed.

MSI (c) (50:C0) [20:29:20:940]: Windows Installer installed the product. Product Name: ZCS Connector for Outlook. Product Version: 6.0.5981.7. Product Language: 1033. Manufacturer: Zimbra, Inc. Installation success or error status: 1603.

I have no idea what else I can try.


Thanks in advance, Bo