Running zimbra-4.0.0_GA_303.RHEL4-20060829135206 and ZimbraOlkConnector-4.0.0_GA_297_4.0.211.msi.

I have a user with rights to another user's contacts and calendar. We've have lots of problem with the sync to the other person's contacts.

I've re-created her outlook profile a few times in an effort to get the sync right. Now, with the current profile, the file choice File/Open Other User's Mailbox is greyed out; so I can't even start a sync to the other box. What should I do?

I supposed I could completely remove the Connector and Outlook and reinstall, but it does seem like a lot of work...