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Thread: Analysing ZCO Logs

  1. #1
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    Default Analysing ZCO Logs

    I'm trying to debug an outlook 2010 crashing with OLK 7.1 during sync.
    I activated the logs, and I'm now saerching for patterns that could help,

    Can anybody give some hints ont his? Are there some specific patterns to search for to locate the crash cause?

    thank you

  2. #2
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    There are various obvious key words and phrases to look for in case of sync failures, exceptions, etc. For example, for sync failures, look for “sync failed”; for exceptions, look for “exception thrown”. To see what is being downloaded, look for “for downloading”.

    Sometimes, we get problems were the sync stops. In this case, the best thing to do is to follow the Sync thread. The thread is always in brackets, i.e. [2152]: If you see 2152 go away before its time (no further references to it), you can assume a crash occurred. To see where the sync thread gets initialized, you can look for "Initializing Sync thread"

  3. #3
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    If there is a crash though, we'll output a crash dump in %TEMP%\zco-cores. You can post the dump and I can take a look.

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