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Thread: Old email not syncing

  1. #1
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    Default Old email not syncing

    I am experiencing a problem with a user where it seems that previously synced email messages and contacts that were recently restored from a backup are not syncing to the server from the user's Outlook client. Here are the specs first:

    Windows 7 OS (32Bit)
    Office 2010
    Zimbra ZCO Client: 6.0.6058.8
    Zimbra Server: 6.0.3_GA_1915.UBUNTU8
    ***I'd like to include the ZCO files, but I am not sure where is safest to place them.***

    Background:
    User moved to this machine from Office 2003/Windows XP. Originally the installers installed the ZCO client and synced down the mailbox and calendar, contacts and tasks to this machine. Everything seemed fine. Then, it looks like the installer and the user decided to delete all of the mail folders, contacts, calendar, etc. from the Outlook client. They then re-imported all of the mail, contacts, calendar, etc. back into the Outlook Client. Basically it looks like they decided to restore the folders and messages from a backup directly into the Outlook Client.

    What seems to be happening is that new messages are syncing between the server and outlook and vice versa.
    The Calendar is syncing between the server and Outlook and vice versa.
    All old email including those inside folders are not syncing back up to the server.

    It almost seems like the server thinks that these messages are already sync'd or something. So it will not sync them.

    So, in summary:
    New messages sync properly between the server and Outlook and vice versa.
    The Calendar actually is syncing properly.
    The folder hierarchy appears to have synced between the server and Outlook and vice versa.
    Old email will not sync from Outlook to the server.

    I have 2 ZCO files that I can provide.

    The user has 800Mb of data to sync back up to the server. It has been about 8 hours since the user and the installer did their changes. Maybe it just takes time or something?

    Any thoughts on what I should do to fix this?

    ***I'd like to include the ZCO files, but I am not sure where is safest to place them.***

  2. #2
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    So none of those old messages are actually on the server? Or did messing around with Outlook actually sync to the server and delete all those messages?

    If the messages still are on the server, did you try creating a new ZCO profile, and doing an initial sync?

  3. #3
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    No unfortunately the old messages are in Outlook but will not sync up to the server. It almost seems like somehow the server feels like these have already been sync'd to the server. I am just wondering if there is some sort of sync reset flag or something.

  4. #4
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    Sounds like those messages got deleted from the server. It sounds more like Outlook doesn't think these are messages that should be synced. The server probably has no knowledge of this -- those messages were undoubtedly deleted from the server.

    Are the Outlook messages in one place? You could put them all in a .pst file. Then delete them from Outlook. Then import the .pst into your Outlook profile and try the sync. Then maybe we would pick up the fact that they are new messages, and sync them to the server.

    There is also a sync token -- in the Advanced Support bar in Outlook, you can change the sync token, but I doubt that would do you any good, since it seems that ZCO is not picking up the fact that these messages need to be synced.

  5. #5
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    Ok, thanks for the info. I had figured that that would be the best plan as well but wanted to be sure that there was not really another option.

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